MenardsReviews 346

Had a $600 order went to pay and was told we couldn't check out with out a mask! We had been through the whole store and passed several employees that said nothing about the masks. They didn't have any complimentary masks at the door or anyone counting people or anything. We left and went to Lowe's. And on the bright side saved $12 per sheet of plywood. So I saved about $65.

Do not use Menards to deliver appliances (a dryer) in my case! I was unaware that the dryer did not come with a power chord so upon delivery gave guy 25.00 to get said power chord and dryer vent to hook it up. This took place sat about noon! It is now Sunday evening 6:30 pm delivery person said he would be back today at noon to finish installation of dryer... well guess what no call or no sign of person to come back to finish! Paid 100.00 for delivery and now I want to return dryer and have to pay another $100.00 for them to come back to pick up! Nope never again will I be giving Menards of Battle Creek MI anymore of my business

Absolutely awful. Place an order on line since it isn't in my local store. Received confirmation of order. Funds come out of my account before the item is even shipped. Not really a big deal but when the item doesn't arrive by the time stated then it becomes a big deal. It was to be in on Feb. 4th. It did not arrive and I received no information. I contacted Menards and they stated I needed to speak to a trucking company that hauls the item... Are you people crazy. I should not have to do your job for you... but I did. I contacted that trucking company who informed me that the item has not shipped. Ok so where's my item? Well now you have to contact Menards to find out where it is. So I call them. They have no answers but will get back to me. I email... oh do I email... lol and I received a reply. It is running late and will arrive on the 6th. Ok. Not so bad. Well until it didn't arrive. So I contacted Menards. And found that my item still had not shipped and was now delayed for 3 weeks but will arrive the following month. Ok. I'm trying my best to be patient. So the 3 weeks go by... well it seems as though my item still has not shipped. It will be 3 additional weeks. I was just notified yesterday that it is now ready for pickup. Any bets on if it will be in one piece. Will Never... NEVER purchase from them again. Simply awful!

Don't buy Magick Wood Elements from Menards!
We ordered a 48 inch vanity through Menards on Feb. 1 from the company Magick Woods Elements Ashwell 48"Wx21"D Gray Bathroom Vanity Cabinet. It was supposed to be delivered Feb. 18. Feb. 18 came and went, and my husband called Menards every day after asking when it will be delivered. There was a point person who finally got in touch with Magick Woods only for them to tell us they would ship it March 10. This means it wasn't even assembled! March 10 came and still no vanity. We finally cancelled our order! Beware of Magick Woods Elements provided by Menards. Menards should hold the company's they source from, to standards. No customer should have their whole timeline skewed because a company Menards sells, doesn't bother to even make and send the product.

I saw a kitchen faucet I liked and I talked to a service person and asked if the faucet is in the store. He checks and says that it's not so buy it online. I buy it. At home the box is already opened and opened even the parts bags. I take it back. The department person says the box is fine and if I return it I have to pay 25% restock charge. I got annoyed. I ask for a manager and she gave my money back. Don't buy anything in Menards from online.

My boyfriend, who is handicapped, was refused service at a register and told to go to registers at the other end of the store because he looked like he was walking just fine. Insensitive, ignorant, clueless cashier needs to be trained in customer service among other things.

If you're shipped the wrong items, you email them and they ask for pics if the products. Did that. Then they say it was a store that fulfilled my order so they're going to forward my email to them. That was 15 days ago. I've opened a new case but haven't heard back from them on that either. This is no customer service whatsoever.

I went shopping at Menards on 54th St. I have a cart full ($550). I ask for help all I get is a point, I don't know, maybe over there, I don't work in that department. Really hire people who want to do the job.

I am writing this review about an employee named Maurice that works in the floor and carpet department. I went to meards in dolton on Thursday to purchase some some flooring and some other things for my bedroom. I had needed some help so ask asked an associate for some help she told me that it wasn't her department but should would get us some help and boi did she get us the best employee that works there! An associate named Maurice came to help us. Maurice was so pleasant to work with and his knowledge about the products that we were inquiring about he knew all about them, Maurice was very patient and his customer service was off the chain. Maurice was very attentive to our needs he even made suggestions about different products that we could try. Maurice said that he had been working for menards about a year and a half and his knowledge about the products and his customer service skills were off the chain. Maurice is definitely an asset to Menards and he should be recognized for his great customer service! I've been to menards on several occasions and have never recieved the exceptional service like I recieved from him! Maurice definitely needs to be a manager and he should be given a raise! I don't believe No one can top the service he gave that day. Kudos Maurice I hope you get a chance to see this review and because of you I will shop menards! Thank you! Nice meeting you.

The fourth time in roughly two years Menards employees and management refused to honor merchandise price tags on shelves and displays, including boldly-marked sales prices.

"Oh the SKU is wrong, oh that's in the wrong place, oh that sale ended two days ago," blah blah blah.

Honoring the price tag on a merchandise shelf used to be a sacred tradition/trust. If a tag was mismarked, the store ate the difference, then made the fix.

Menards OCD over "loss control" has apparently seeped into the customer purchase experience. Which means over ten years of "saving big money" has finally become too costly for this Menardite. Lowes and Home Depot, here I come (back).

Within the last 6 months I purchased a nice cushy thick expensive dog bed for my dog at Menards. I paid $50, probably a little bit more with tax. Yesterday I went to wash it for the third time, and the seams just disintegrated. I took it back to Menards figuring there would be no problem, it's still on their website and they still sell this product. I figured it'd be an easy exchange. The girls at the service desk looked at me like deers in the headlights, Somebody went and got this so-called manager Curtis. I told him what was going on, still not suspecting there would be any problem. Let me tell you this, I paid cash for the product as I am a bartender and pretty much operate on a cash basis, and didn't save my receipt because, well, it's a dog bed. It says the cover is washable and this was only the third time I have washed it. Well, Curtis got a little power crazy and started telling me without a receipt he couldn't do it. I said yes you can, this is your product. I washed it three times. Stand behind what you sell. He told me without a receipt he wouldn't do it. I said it's a freaking dog bed, I paid cash. I don't have a receipt. You still sell these here. He absolutely refused to make it right with me, started to get quite smart $#*!. When I told him I wanted to speak to him his manager he told me that John Menards was the only man above him. I told him I didn't buy it, he was the weekend daytime Regional whatever, he just kept repeating that John Menard was the only man above him. I know that he was lying because I asked a girl at the register and she said his boss's name was Kevin so not only did he refuse to make it right with me he flat-out lied to me. Like a big boss would be working on a Saturday afternoon. This little power crazy Nazi bastard just lost a customer, and I spend a lot of money. And yes, it's all cash! $#*! Menards!

I rate today's experience with 1 star only because I can't rate them any lower. Why are they still pushing the bullsh*t masks? ENOUGH ALREADY!
Today at the checkout I was informed that I must pull my mask up during my transaction when I ask who came up with this bullsh*t I received no reply, she just scurried back under her rock at the customer disservice station. These mask Nazi's need to stop with their Draconian fear mongering propaganda.
I'm all about freedom of choice, If you choose to wear a mask, by all means wear one, but don't force your bullsh*t on others.