MenardsReviews 346

Another customer lost because of their mask policy. I wore a mask up until I received the vaccination. I've done my part. Don't punish us fully vaccinated people.

Menards in Lebanon, Indiana - The workers in the main store are great, but the short guy cashiering and the FOUR managers waiting at the front treated customers terribly! Don't shop here unless you want to be bullied and shouted down! I'm going to Tractor Supply from now on... they are actually nice to their customers.

The way my 70 ye old mother with a health condition was treated and talked to by Menards employees for not wearing a mask due to her disability was abhorrent. Shame on Menards. People with disabilities beware.

Don't be fooled by their advertising of "saving big money". The rebate they offer can only be used on menards china made CRAP! Their checkout process is awkward and their prices are ridiculous. Do yourself a favor and shop elsewhere. On the occasion that I did go there for a menards exclusive item, I didn't have a mask. Several employees smiled and ignored the fact, but there's always one moron in every crowd on a "power" kick who thinks she owns the store. She cost Menards 300.00 that day and thousands in the long term. I'll never shop there again. Exclusive items or not

We ordered part of a garage door costing about $400 and a month later it came in was not what we ordered. Being upset we want our money back, BUT they charged us $120 restocking fee. WRONG. PLEASE READ! Take it to managers attention if your at Camby it's a waste of your time. Call customer service *******800 or contact the state Department of Consumer Affairs. Retailers don't like this because they'll get fine Heavily. REMEMBER the state laws says It's A illegal Restocking fee if... 1. Being charged if the merchandise is defective. 2. Being charge for delivery that was wrong. 3. Being charge for delivery that was later than the promised time. 4. They exceeded 50% of your purchase. 5. Here's the big one one of the most important! If you had bought a merchandise that has a restocking fee if returned and you were not adequately disclosed about the restocking fee policy then you do not have to pay! Sometimes it's not worth going up the ladder and if that is what is happening let them know from the very beginning like we did tell them" we are not going to stand on here and argue with you we wil contact the state Department of consumer affairs and I will get my money back and you will get a fine it's your choice. Because the consumer affairs attorney that is free will tell you it doesn't matter how little the cost is or how big the cost is we are here to stop illegal restocking fees which is taking advantage of the customers money that's why they get fined. Good luck

Received something damaged in shipping. No customer service telephone number. Email and it takes days to respond. Then they says things like you should not have tried that. We can't refund now since you opened damaged item. Four days later

Got turned away, they require masks even if you got both covid shots. Lowes is better. Oh well bye

I go into Menards to help my parents load some drywall. I don't wear a mask like normal no one does in my small town. The store is in Effingham, Il. The employees are not even wearing the mask properly. As in on the neck or barley covering mouth and definitely not covering their nose. So we get our drywall and go to check out. The guy was super nice cracking jokes until a lady came up and asked if I had a mask. I said no then she said something and I asked her what? I couldn't hear her due to her mask. I then said no thank you cause by now I still had no clue what she said the second time. She threw a big fit turned back to the other 2 girls, one behind the counter by the exit doors. Demands the cashier not to proceed to check us out cause I'm not wearing a mask. They hold my parents stuff hostage. I said I'm not even buying anything and I'm not with them. (I'm in my own car) and I just came in to help load, so why would you hold their stuff hostage if you have a problem with me not wearing a mask. Like why wait until someone is checking out to even bother them? So I have to leave in order for my parents to get their items. There logic isn't there cause you let kids not wear masks who can get "Covid" and have your employees not wear them properly. You lost me and my family as a customer now for those 3 girls who wanted to be snobby about it instead of nicely asking me to leave. Guess Menards likes the Nazi police, that's exactly how those girls I'm sure who are "supervisors" acted.

Menards WAS a favorite store to go to when I went to either Appleton or Oshkosh. Now Menards is keeping the mask requirements despite the mandate being dropped statewide.
Menards is being motivated politically to force shoppers to continue wearing them. Today was my very last visit to menards. I will never again shop there regardless of what they decide later.
They can go to hell!

I spend allot of money at menards as I have am restoring my 100 year house. Today I needed 2x 10 foot 2" pvc pipes and asked if they could be cut so they could fit in my truck bed of 6' and was told by the plumbing department they didn't cut pvc pipe and did not give me the option to have it cut at the customer service desk. The conversation went downwards from that and I asked for the general manager who told me he would talk to the person but did not take the extra mile to save my business and have someone cut it for me. I left the store with not buying anything and taking my business to runnings whoever helped me load the items in my truck.

Many times this store has let me down. Never mind the "11%" rebate crap, but I ordered online and then cancelled. Of course, a 25% RESTOCKING FEE?! I will always go to Lowes and show my Military ID for an immediate 10% discount. Not sure why I wasn't doing this the whole time. Hello, Lowe's!

Shopped for an hour, only picked up a few food items, and then at checkout the NAZI manager ran over and denied us service, cuz i dont wear a mask, (i wear them no where) and said i could only buy the few items if i purchesed a mask first. So you cannot buy items, until you buy a mask, that is exactly like hitler. A NAZI. Demanding i have papers(mask) before i can spend money in their store. This was at menards in flint. Nothing they sell is quality, anyway, just look at the reviews. All $#*!ty equipment, and out of date food products. NEVER AGAIN, will i shop here.

We called the Lancaster ohio store about placing an order online and picking up in store we were able to do so well my elderly grandfather was needing a few things so we order order get it paid and he heads up once we received confirmation I called store again to make sure items would be pulled for him and he would have help loading it into his truck I was assured on the phone he would... he gets home and no they didn't help or have anything other than light items ready and he had to pull and load everything on his own

I purchased this at menards on Chuckwagon drive. They made the purchase easy, I picked it up at the store. Staff were knowledgeable and friendly. Menards is the place to go.

Mask Nazi's, a constant in Traverse City, MI. There could be not one person within 50 feet of me while shopping and an employee will come up and tell me to put mask on. Aren't CDC recommendations to mask when unable to socially distance 6 or 3 feet, whatever the latest is. WAKE UP everyone. Viruses go thru cloth, surgical, N95. It takes a hazmat suit to prevent a virus.

Will NEVER shop here again, forced masks on my children, if we weren't picking up an item for an elderly family member, I wouldn't have spent a dime. Screw Menards.

As a longtime contractor who has used Menards product for a lot of home repairs at my personal home and at customer home I'm disappointed in their mask mandate! First of all, if you care about your employees and customers health so much why are you charging $1 for a mask that actually cost you 15cents? Or is this a way to make any extra money you can?! And why can I walk around without a mask but as soon as I go to purchase something without a mask I'm refused? So stupid! Their mask mandate is pointless and borders on insanity to think that's it's effective. Will not shop there until they change this policy.