MenardsReviews 346

I lived in Portage, In and my preferred home improvement store, was Menards. I moved to middle TN and there's a Lowes about 16 miles from me and 2 home depots with 1.5 hr drive. We sure could use a Menards in SPARTA, TN. It was my favorite store.

Menard's 11% rebate Is worthless. Why not offer a "Discount?'" Your prices are higher then Home Depot and Lowe's in many situations. Then you must return to Menards to use the rebate. You need to wait forever for the rebate to show up. By the time you get an envelope and add postage most people just don't participate. Menards also offers NO military discount to Veterans. Home Depot and Lowe's offer an immediate 10% discount to veterans. Think about this veterans before you spend your money at Menards. Support Companies that support Veterans.

Make sure you keep your receipts on stuff you buy cuz in-store credit is half of what the product was that you paid for it I gave 26:98/ 4 x 4 x 12 treated and got 13 99 back in store credit when I return two of them without a receipt so just so you know keep your receipts everybody

I only give a star to be able to make the review. Buyer Beware! Of Lawnmower buying.
Bought a lawnmower 2 weeks ago today, finally got it out to use today and the string will not pull back. Menards will not take it back with it in original box and receipt! So we now own a $300+ dollar brand new piece of junk.

Do not order anything on menards.com
Ordered a bathroom sink and it was the ugliest and extremely poor quality product. Could not send it back, had to return to the store and got charged 25% restocking fee. Nowhere in my order it said "special order" or that I will get charged 73.00 to look at their awful product.

Why is this business still using 1950-ish turnstiles? As I walked through one at Menards recently it "stuck" as I was going through and stabbed me in the pubic bone. The pain was excruciating and went down my leg like a lightning bolt, also caused a very painful bruise. I reported it to the manager so they could fix it. He made me fill out an injury report. The next thing I know, I'm getting an insulting letter from their lawyers that basically said there is nothting wrong with their turnstiles and I'm obviously the one negligent (summarized, not exact wording). I didn't ASK for anything from them, yet they want to make sure I feel like an idiot so I won't dare try and sue them? Sheesh! So I began looking up this company and their history, turns out they have fought against (and lost) injury lawsuits that they were clearly at fault for (one older woman tripped over an employee-abandoned cart and lost seven teeth!). The founder is incredibly shady and they have more complaints/1 star reviews in the last year than almost any other big box store (mostly for nazi-ish mask enforcements and the refusal to allow children in their stores). I wouldn't have come here to leave a review was it not for the unsolicited, snarky letter I got from their rude lawyers. Menards FORCES their customers to walk through the turnstiles... why? I was forced to walk through one, it injured me and I then they insult me. Jerks.

Do not purchase the extended protection plans at Menards, they are a total scam. They cover nothing. I specifically asked when purchasing the two chairs about damage caused by dogs and was assured that the chairs would be replaced. When I tried to file a claim, I was told that damage by dogs is not covered, only stains. If the chair is stained by the animal, they will send you a cleaning product. The chairs are squeaking terribly when they rock. That is also not covered. In fact, nothing is covered. I was purposefully lied to in order to get me to purchase the two plans for $300. Never again. Lowes and Home Depot here I come!

I was excited to see a new hardware store competing with Home Depot and Lowes when it arrived in our area. I have now done business with this location and am disgusted by the true lack of service I receive when doing business with this location.

Example: Online order for 6 x 12 x 8 pressure treated lumber. The lumber was terrible quality, and because I wasn't taking that item, your staff thought it was appropriate to tell me to take my car already loaded with lumber to customer service on the other side of the store to correct the order. Really? No, that is the staff's job to do.

Example: I purchased an exterior 1/2 light door with window that opens that should have a screen in it. Picked up on 6/6/21, installed on 6/15/21. Discovered after the installation by my contractor that the screen is missing. So, how does Menards staff handle this? They tell me to run after the manufacturer to get the screen that should have been with the door to begin with. No, that is the staff's job. Not the customer who spent over $360 for that door.

So, here is my response to Menards. I will be returning several items tomorrow from my last order and will never do business with Menards again. Your service is infinitely worse than Home Depot. You should be ashamed of this store.

I placed an order in store for an item to be delivered to my home by late April / Early May. I have called and called being told the "vendor" has back-ordered the item and I just needed to be patient or get my money back. Well, after being super angry, I decided to "be patient". Here is it June and I call to see where my delivery is. Guess what, it is sitting on their dock. Do you think they call me... NO! On top of that, I now need to prove my delivery was paid for or come get the merchandise. What a load of crap. I bought items at Home Depot about the same time and waited 30 minutes longer than expected which prompted the management to act quickly, giving free delivery and no-hassle refund for my time. Menards is a joke and their employees need to be taught what it means to care about the customer. Do not order from here, in fact, just go to the more reliable box chains. At least there, you are a human.

Terrible all the way around. Not sure if it's COVID related, or lack of decent workforce or maybe a combination. Not a good experience from any department. Where do I start?..., poor customer service, exchange is a nightmare even though they shipped the wrong item, damaged special ordered products, wrong special order products delivered, poor follow-through, etc. I would not go back if it wasn't for trying to use up the 11% rebate vouchers. I feel as if those are free money that I would be throwing away; but it might be better for my mental health in the long run... The past 6 months has been absolutley terrible at Manchester, MO location. Home Depot and Lowes are having their issues as well, but they pale in comparison to my experiences at Menards.

Went to Menards in Three Rivers, Michigan yesterday, and it will be my last time I go there.
Ordered several items online. At arriving to pick them up, Ashley was the checkout person. Told her my name, she got the items and handed them to me, short one item I asked where the item was, she said 'GO OUTSIDE, GO DOWN TO THE SECOND BARN, GO HALFWAY DOWN, ITS ABOUT HALFWAY DOWN ON THE LEFT.' She was cold and robotic.
I walked outside, this area is huge. Wondered around for about 20 minutes looking, until a guy driving a hill went by and I asked him. He told me where it was, and also I should get my car as the piece I was looking for was 10 feet long. (YES, I knew this, didn't know I could drive my car in this area. Thanks Ashley).
Not customer friendly.

If you use cash if you don't have a smart phone you could be paying for things that you're not gonna end up getting if you special order them. I ordered a $500 item and have the paperwork that they gave me an email and it was unacceptable they told me I had to print out my own receipt. But once I got to talking to someone else at the store I found out at customer service they should've just looked at the ski number and just simply check my ID. I can see that they don't care if I have customers or not they were rude and actually took up for their employees. There is no more the customers is always right but the customer doesn't even matter I won't be going back... I don't want to just do ordering online because I don't want stores to disappear. But I'm not gonna continue to be treated this way. As you can see it says I sold by and then on the box it actually had my whole name and when I purchased it on it yeah I had to come up with proof that I paid for it beyond the receipt in the email!
No more business for y'all...

South Lansing, MI. The fat blond's watch runs fast so get there early and I guess plan ahead for the toilet handle to break because if not, when you get there at 7:58 she'll be rushing to lock the door as you're two steps from it. I could have been in and out before 8:00 really happened. Add this to slow lines at regular hours, skeleton crew cashiers (4-5 people behind the counter/standing at the exit talking...), disinterested and unqualified floor staff. I go here because it is the closest and I shop twice a week, not anymore. $#*! Menards. Lowes and Home Depot will be getting my business from now on.

They kept this ridiculous anti constitutional facemask b. S going as long as they could. Do they force people to wear masks during flu season(which kills thousands EVERY year? Hmmm politics going crazy. God Bless The Home Depot for not taking our everyday freedoms

No masks required in my state except at menards, I will now be shopping at Home Depot, they understand and follow CDC guidelines.

Entered the store with no objections. Walked through the store to the lumber desk. Nothing said. Ordered some very expensive treated lumber. Nothing said. About to reach checkout. Employee said I need a mask. I can't wear one. He said to shop on line. Manager hawking me in line till I got up to him. They would not let me buy anything without wearing a mask. Never will I shop at menards again. Being retrumplicans and all I would have thought they wood have lifted the mask mandate. Hope they fold up and go out of business.

Was told to purchase a mask at the service desk or leave. I left! Always hated Menards and their rebate scam anyway! Skip this crap store and go somewhere better.

Went to menards yesterday! My husband is on oxygen! Lady at the desk told he had to put a mask on even if he's on oxygen! He's oxygen for a reason has stage 4 lung cancer. Has hard time breathing would been worse if he put a make on over his oxygen. We shop there a lot but not now! Will never go back! We can go other places and they say nothing to him with his oxygen on and no mask