MenardsReviews 346

Menard's rebates are a scam. If you need to return anything (without the receipt) and there has been an 11% rebate (always is) then that 11% is deducted from the value of the lowest price offered for that item. I do not give them my business anytime I can avoid them even though their prices are better (usually) and their selection is better just because of their return policy. If they want my business call up my history and credit me what I paid. You could also get a long way with just a percentage off rather than those stupid rebates. (Most places stopped with the rebates back in the early 2000s.)

Menards treated me very dishonestly in both word and deed. They overcharged me for my countertop.

They refused to give me my $265 rebate and basically ignored my inquiries with unresponsive answers. And they owe me for the Small Claims Court filing. Filing a action in the SMALL CLAIMS COURT did get their attention. They offered me $260 before the court even heard the case.

I accepted the partial payment. Next, they tried to get me to sign a nondisclosure statement making sure no one would hear how the SMALL CLAIMS COURT got their attention. I refused that so I could pass this information on. (It is Case No.
2018 CVI ******* in the Franklin County (Ohio) Municipal Court).

The first time I ordered something from Menards for a project I ordered 300 retaining wall blocks online. They called and e-mailed a delivery date. I drove 2 hours to the site and they never showed, NO CALL NO SHOW, NOTHING, I sat there all day.

I finally called that night and they gave some bull story and tried to reschedule next week. I asked for some kind of discount for the inconvenience, like free delivery ($120) they gave nothing, did nothing, not even a sorry for the inconvenience!. So I cancelled the order and never used Menards again.

HOME DEPOT AND LOWES, pay a little extra for the service- it's worth it. Worst construction store I have ever gone to. I am a professional contractor and a master carpenter for over 20 years and have never experienced something like that, EVER.

Absolutely zero customer service. Just wow. Zero stars if I could.

Purchased an AC exhaust kit for my Soleus unit, Menards shipped the wrong one, they acknowledged it in an email.
Then they sent a fedex return label, deducted from my return money, they also charge a "restocking fee" leaving me $27 from a $69 purchase.
When I informed the customer service dept about the error (joke) they argued, blamed me for even buying the product, even though the menards website claims it was the correct model.
DO NOT BUY FROM MENARDS
MENARDS IS RAN BY LIARS AND THIEVES.

These people are the worst to do business with. If giving 0 stars was possible, that is what I would choose. If you are placing an online order with them, STOP! There is no phone number to contact customer service for online orders! (That was clue #1 that I was dealing with scammers). I placed an online order with them on a Saturday evening at 5 PM. I changed my mind the next morning after realizing that what I ordered was junk. I had to send emails to TRY to cancel my order. They told me they were unable to cancel the order because it had already shipped! COMPLETE LIE! One part of the order was to ship Fed Ex and they had not received to items yet; the other portion was to ship USPS - can anyone tell me of a USPS that is open on the weekends? No, because they are not. They would not refund my order so I filed a claim with my bank, I reported them to the BBB and Consumer Affairs. Trust me, this place is a joke and a scam.

Bought my kitchen flooring and cabinets from Menard's. So busy it took a while to get to a designer but once we did the designer took time to show us selections and answer the many questions we had. Pricing was outstanding. Checkout for a first-timer takes some getting used to. Be certain to pick up your rebate slips before you leave the store.

Delivery fulfillment was not too good. The delivery team (outside contracting) was wonderful however, store gave us one date then changed to another. Then store cancelled the delivery due to weather and never told us. Following day they only delivered 1/3 of order and one cabinet was damaged. Day after, we thought we had it all but found out one cabinet was still missing. Delivered after the weekend. Had to cancel the installation for the scheduled weekend.

Overall, it was pretty good and the kitchen looks fantastic!

I went to Menards in May because my siding faded for the second time in 5 years. The manager indicated he was more than happy to help. Four months later, the manger has done nothing to help us with the issue with the manufacturer. Last night, I stopped in to see if the manager had any more information. He "went off" on me. He indicated that it is not his job to help the customer with this type of problem, he yelled and walked away from me. It was the most unbelievable interaction I have ever had with anyone. He was rude to me and my wife who tried to tell him we were just looking for help from a company we normally love to do business with and normally have good experiences with. This experience was the very worst customer service I have ever received. The manager also indicated that I shoudl talk to their customer service area. When I tried that phone number, it just loops you around in a circle. After listening to many prompts, it finally told me I needed to write a letter. Is Menards afraid to talk to their customers?

I bought 2 vanity tops totaling $1900. 00. They had to be shipped from up north (Minnesota or Michigan) and it would take at least 2 weeks. Two days after I made the purchase I found out I could get granite vanity tops $800.00 cheaper from another company and that company delivered and installed for free. (Menards charged $79.00 for delivery and extra to carry it upstairs and they do not install). I went back to Menards and asked to cancel the order. They charged me $450.00 restocking fee. I knew this was my fault and expected to be charged something but $450.00! The tops had not even been shipped yet. I will never spend any money at Menards ever again. I have since purchased all new faucets, mirrors, paint and numerous other items that total a lot more than $450.00. They are the ones losing out in the long run. No way to run a business. There are too many other places to go.