MenardsReviews 346

Have been waiting over 8 weeks for my 11% rebate on shades I purchased. I have learned to keep copies of everything. I went to their website to check on my rebate and was told no record. WHY does Menards not give their 11% rebate at checkout? Instead of the customer having to mailin their rebate notice. Now I know why. They have no intention of mailing you a rebate or hope you will forget all about it. WHAT A JOKE. Never shop there again. Terrible business practice. Would like an answer as to why they do not give an instant rebate. They have their 11% rebate signs all over the place.

Ordered lumber, received warped and rotted product. Store would not resend delivery truck to pick up and replace defective product. I paid Menard $70.00 for delivery, one would expect this problem to be corrected ASAP. After going to the store manager and Guest Service, Menard determined it would not be cost effective for them to correct my order!
In another incident I was missing 3 bags of durabond on an online order. After contacting Menard I never received replacement or refund.
Consumer stay away!.

I have been a contractor in Indiana for last 30 yrs. I still shop at Menards but I totally ignore their 11% off rebate sale. If you pay any attention to their prices and it seems impossible but they literally raise prices in their store 12 to 15% during the 11% off sale if you don't believe me price and item watch for the 11% off then go see what it costs.The 11% off is very effective and people would never dream a store that size would raise prices prior to a sale but this is a fact!

Better hope that you don't have any issues with your online Menards order because you will never be able to talk to a person about it. There customer service line just refers you to more online documents or the email help service which never responds to you. I had a very simple request request that only required a brief email from them to allow me to pick-up a delivery at a shipping terminal instead of waiting 2 days to have it delivered to my house and they couldn't manage to help me out. Others have already posted about the 11% rebate which turns out to be store credit after a convoluted process of printing and snail mailing. First and last time I use these guys.

11 percent rebate. You are not saving on what you buy to get the 11 percent store credit rebate check. You are saving on what you buy with the rebate check. Yet they always advertise that this is the price you get the item for after 11 percent off. You get nothing off what you buy to get the store credit check. They need to stop saying 11 percent off everything. You get nothing off what you buy. Once again you get 11 percent back in store credit and you then save some on your next purchase.

Shopped on line for some bathroom fixtures. Found Menard's on line site. All over a banner saying 11% rebate on all items. I saw NO small print or exceptions so I purchased the items and received them. They were a Delta product so could have gotten it anywhere but with the 11% rebate I was going to save almost $50. Well when it came to filling out the rebate I came to find out the rebate is only good in store! No on line. Now I live in North Carolina and the closest Menard's store is in Ohio so how does this help me save 11%. A total scam, bait and switch. Steer clear of these folks. I've e mail twice for a response to why if I shop on line my rebate isn't good on line, only to be ignored.

I purchased a Hunter ceiling fan without a light on line. I discovered I needed a fan with a light so took it to my local Menards to exchange a different fan and was told it was a "Special order" and would cost $50 restocking fee. It was a ceiling fan much like those in their lighting department. Basically anything you order online can not be returned or exchanged without paying this 25% restocking fee. Buy Amazon folks, Menards doesn't want your return business. We are retired living on Social Security. $50 is 2 prescriptions. I will never shop here again!

I purchased the Dimplex DS5629GB electric heater/stove from Menards online for a great price (well at least initially). At the time the closest Menards did NOT carry the stove. The stove works great but had some structure and cosmetic issues; there was light showing on the wall behind the unit near the bottom which seemed to be due to the heater assembly cover not being flush with the underside of the stove which is not suppose to be like that. Also, the glossy black finish was compromised with scuff marks on the top! I called Dimplex who informed me to return it to the store. I contacted Menards online and i was informed to contact the store for and exchange or return. I did so. I exchanged the 2 and returned home with the replacement. I unpacked it and noticed the serious damage to one corner! What is Menards selling people! Damaged products? YES THEY ARE! I went back and took the first back! The personnel were nice enough. ( i did call the store once to see if there was 1 of these stoves but that didn't go over well either.The employee said, " i am downstairs and i would have to go all the way upstairs to see..." Would not that be her job to go; i don't need her to tell me that it would be a burden for her!)
Anyway, in the long run i drove 3 - 70 mile round trips which probably increased the total price! Not a good deal after all.
Several years ago i did buy some material at Menards when they offered 11% thinking i would save money but the 11% is only a coupon or check only good at Menards. That should have stopped me from going back but... NEVER again!
I gave 2 stars because the heater works nicely.

First of all, do not trust a company that does not let you leave a review on their website or Facebook page. I will continue to warn everyone about the poor customer service we received at the store in Chillicothe, Ohio. When I tried contacting someone at the corporate office I discovered that you cannot speak to an actual person. You can only send an email to an anonymous person. I got a very generic response. When I questioned their business practices further the corporate office told me to contact the store. Thanks for the warning Menards before I bought anything of real value from you.

Placed an order gave them the shipping address and a different address for billing and they sent the order to the billing address. The shipment was 8 big boxes that were supposed to go to our company and went to the house and they put the boxes in front of the garage and now the lady of the house can not get in or out of her garage. Now our guys have to go to the house which is in a different town and get them in more than one trip. This is ridiculous! I emailed them immediately when I saw they were shipping them to the billing address and didn't here back. On the 4th email they finally responded and said there was nothing they could do about it. The shipping charge was $109 dollars and gave us a processing charge and now we have to pick them up and bring them to where we need them. I will never order from them again

Rip off store. Unsafe aisles, rarely sales help available, junk quality items, inane jingle music blasting constantly, rude management, refunds nearly impossible to get, misleading sale posters. You name it, if it's unethical, rude, or your basic rip off scheme, they engage in it. I've lived here since before this store was built and had more bad experiences than good ones. Their plants are always half dead during the growing season, their tools are over priced and poor quality, and their food items are often outdated and just gross. They sell milk and dairy but do not keep their coolers at the correct temperature. So following safety guidelines is obviously not a priority for them. If you choose to shop there, be careful about EVERYTHING you pick up. You DO NOT want to go through their exchange/refund hassle.

I ordered a rigid vinyl stair nosing, and some idiot folded it up multiple times and jammed it into a tiny box! Now it is permanently bent and creased and is NOT usable! This has to be glued and you can't even get it back into shape to where you could even glue it!

To make matters worse, you cannot call them. You have to email them with any issue.
I am a contractor doing a job and now I can't use this item. UNBELIEVABLE!
So far no one has responded to my emails.

I order a wall fixture, once received we realized it was not able to turn on and off based on motion, so we try to reach out to Menards. The DO NOT HAVE a customer service phone! All by email, after 3 weeks they told me they would allow the return and will issue a refund minus $18 Fedex shipping and a 25% restocking fee, for a $27 lamp.

What a joke, buy via AMAZON, same items and all can be returned without a hassle. Menards NOT recommended

Can I give this location and organization a minus 500? Worst run ship in the lumber industry. Lazy store and corporate management, poorly organized and do not care about their customers, only their money. Didn't think I would every write a review like this, but when this company failed me, they failed immensely and did nothing to rectify. They owe me thousands of dollars for materials not delivered and think they are somehow justified in blaming me for LOSING my order!? Terrible systems and customer service is a complete train wreck.

Menards customer service isn't... it is indifferent\unresponsive, inept, unskilled or untrained, innocently or intentionally. I've searched the web and read other reviews of Menards which are unfavorable and now I can support and add my views & experience. Frankly, my voice will be merely one from the chorus BBB reviewed Menards and Menards earned and F' from BBB with this prevalent comment: The business responded to the dispute but failed to make a good faith effort to resolve it.
I'd summarize their service or lack thereof as "institutional indifference" combined with a lack of familiarity with products and service. Staff of Menards hardware, Hardware Associate Buyer, Menard, Inc. as well as Menards "guest services" is unwilling or unable to write a reply to written requests, form a response or simply acknowledge a written contact in a business-like fashion; i. E., indifference and simply unresponsiveness, either intentionally or innocently.
My dispute? Trying to get what I paid for, the product was shorted on contents, not all parts and pieces were included in my shelving unit. I started trying to get replacements 10 days ago but the supplier was and is the wrong supplier Menards referred me to and Menards has not answered me at all despite cc of 14 email exchanges with the supplier the wrong supplier and two hard copy letters to Eau Claire corporate offices.

"Save Big Money at Menards" is because they don't spend it on service representatives or customer service.

I'm a simple customer with a simple problem that Menards has botched so badly Menards picture should be next to the Urban Dictionary definition of FUBAR.

I walked all over to find someone to help, no one around. I wanted 10 bags of topsoil but have had back surgery 3 times and it is not easy for me to lift. I went to the checkout and then they sent me back to a service dept. where I assumed they would get help for me. Instead the cashier told me that I would have to load the topsoil by myself and just push it through the front. I bought 2 bags that I could manage, left the store and will NEVER return to Menards. Instead I will go to Home Depot, purchase the topsoil at the register in 2 minutes, go to the loading area, it will be loaded for me and I will be gone in a max of 10 minutes.

Do NOT order anything on Menards.com. I ordered defective landscape lights. Menards Cust Serv told me to return lights for full refund. Menards sent refund in form of IN STORE credit that can ONLY be redeemed in the store. I live in Florida. The closest store is KY! Menards refused to refund the $130 to my credit card nor issue store gift card. Now I have no lights and no $130. MENARDS HAS A LICENSE TO STEAL FROM CONSUMERS! Wish I knew somebody in KY I can give this check to. It's worthless to me.