MenardsReviews 346

I don't mind mandatory mask wearing although I feel Menards is exploiting the situation by not selling at cost since they are the ones forcing the policy. What I do mind is them posting a security guard inside the entrance to intimidate customers not wearing a mask. I walked through the front door without a mask with the expectation of making a beeline to the returns counter to buy one, and watched a very big rent-a-cop glaring at me as if I were a criminal. It was intimidating and unnecessary. If Menards wants to attract and retain customers, my advice would be to give customers friendly directions rather than acting like you're ready to taze them. Right?

I ordered almost $2000 worth of kitchen cabinets. The color was Mason Twilight. I asked several people if it was black, the picture was black. After waiting over 2 weeks to arrive in the store, 4 hours of driving back and forth to pick them up, we open the boxes to find brown cabinets!
We immediately call, we are told we can return them less a 25% restocking fee. That's almost $500 because of their false advertisement. No where during the purchase was this restocking fee mentioned. Just bad, disappointing customer service... now we have to find a way to fix the problem and put our kitchen back together!

Watched a manager scream at an elderly man, telling him to get off the property... menards doesn't need his kind there. This poor fellow who could hardly walk asked to be admitted to the service desk (which had NO customers at that time) and not wait in the line to get in. The young lady called for a manager and he came out and stood almost chest to chest with this elderly customer (NOT social distancing... infringing on this elderly man's personal space) and YELLED at this poor fellow. After spending $10,000 here to remodel my home, I will not spend another cent here. Home Depot and Lowes have professional employees who really know there stuff. Boycott MENARDS!

I shopped at Menards today and was ran down and was told I had to wear a mask to shop and if I didn't have a mask that I would have to purchase a mask for a dollar, are u kidding me, first of all its not the law to wear a mask so how they gonna tell me I can't shop if I don't wear one, second of all, a dollar, u can buy the same exact masks online, 50 masks for. 44 cents, so they're making $46.56 off of every 50, wtf, well until they change that policy I will take my businesses business to Lowe's or Home Depot before I wear one of those annoying masks again or at a dollar for it, who makes money off of people during such a hard time with this pandemic, its all a sham for them to make money, what a disgrace, and not long ago they were charged with price gouging, damn ur some crooked s. O. b.'s!

I shopped at two building supply stores yesterday. Lowes and Menards. Lowes does not require masks for customers but apparently they do for their employees. I was glad to see the employee policy although many employees did not have their nose covered and a number were wearing their masks around their necks. On the other hand Menards limits the number of customers entering the building and requires customers as well as employees to wear masks. I will be shopping at exclusively for the foreseeable future.

Ordered something and has taken 3 months and still not there. But they say it's coming. ( I guess by wagon.)

Went to Menards today. I was denied entry for not wearing a face mask even though it's not governmental mandated. They then proceeded to charge me a dollar for a mask. So in this time of crisis, Menards (a billion dollar company) looks to profit off the patrons it still receives by charging a dollar for a mask. Unbelievable. Extremely UNAMERICAN and against my constitutional rights. So tired of big corporations taking advantage of small business owners like myself. Needless to say Menards will NEVER get another of my 'DOLLARS".

Had to give one star to leave this review I give -100 stars. I was in the store Saturday and saw sign that as of today no returns. I said to the service desk person..."I have returns I will be sure to get them here tomorrow." I showed up 5 minutes before opening Sunday and found they were closed for Easter. Service desk could have told me this. Went in today and manager Derek in Batavia IL said no He would not take return... as if an hour made a difference. I asked for a number to speak to someone in corporate... he gave me an automated contact. I insisted he give me a number to a person... he refused. I cussed out of frustration at this lack of service..."there has to be a@&$)&@$ person I can speak to about this. He said I should leave and I did. Looked up corporate... got a person... who after I asked to speak to a person connected me to the same automated line. Menards has NO service to give you immediate attention when it is needed. This is complete and unacceptable disregard to customers. They lie about having REAL customer service.

Everyone please say prayers for our menard employees they are busier than ever and restricted to 450 people allowed in at a time. They are not checking temperatures as they were advised to do. They are still renting trucks and tools as well as still doing returns. This is not safe it's scary and the employees are getting pushed, yelled at and just overwhelmed. Menards needs to do more measures to protect its employees and guests.

Corporate has been emailed and contacted but still not doing more to assure safety of their employees or guest because they are making their money so they dont seem to care.

I feel you guy's are being GREEDY! By making people pay more for something that Not even worth it. You guys should be ASHAMED of yourselves. You should leave prices the same or lower them in this Life crises may GOD be with us all STOP! BEING EVIL