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MDG Reviews Summary
MDG has a rating of 3.1 stars from 5,387 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery and payment plan. MDG ranks 7th among Electronics sites.
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Everything was pretty easy to get done, and delivery was faster than expected, will use them again in the future
Why charge me before receiving item taking too long to receive been on a truck too long wanted the item quicker but yet my payments are being deducted
I have ordered from MDG numerous times and never had any complaints or concerns with my orders! I will continue to use this company in the future!
Thank you for being our loyal customer! We are thrilled that you enjoyed your experience with us. We will be sharing your feedback amongst our team. Enjoy your new item and please come visit us again soon!
I haven't received my order yet, but so far the process was easy effencient and very easy to understand.
Thank you for the review, Christine! We're happy to hear that the process was easy for you and we hope you'll enjoy your items.
Very helpful and kind people they help in every possible way to get my product and they are great for doing that
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
I am very disappointed in this TV I found it over $150 cheaper at Best Buy I'll talk to you guys before I completed the order and you guys were unwilling to at least come close to price match and it took almost 2 weeks and I'm still waiting for the TV but yet you guys took the money out I've had nothing but problems and I got to tell you I'm very disappointed
Thanks for the review and we're sorry to hear that you're not satisfied. MDG follows pricing set out by manufacturers as well as the market price of our competitors to ensure we stay competitive in the markets, and we also offer price matching so long as the product matches ours! Please visit https://secure.mdg.com/content/?type=pricematch for more information.
I paid for the 3-5 day arrival and its in my area. Its been 2 weeks since they took the money. I want my stuff tomorrow
Thanks for the review, Amanda. We've located the account and the order is invoiced. You can use the tracking number we've emailed you to follow up and you'll need to schedule the delivery with Ceva logistic. If you need assistance please give us a call at 1-800-906-0976 ext 352.
Why ask for a review if the purchased item has not yet made it to the customer? And, why do I have to give you 10" $#*!ing characters to let you know how I feel?
Thanks for the feedback. The order is invoiced and we've emailed you with shipping details and tracking numbers. We hope you'll enjoy your new laptop.
Ordered my product, got shipping confirmation next day but every time I check UPS website it still says waiting for product on there webpage it says to wait 24-48 hours for it to update and I have and they still have not received my package
Once the contracts are signed, It felt like they could care less If was a customer or not. STopped answering phone calls, no returned emails. Countless other business issues that raise the question on your ability to deliver as advertised.
Thank you for your feedback! It’s only through feedback such as yours that we are able to maintain and indeed where necessary, improve upon the service we provide to our customers. We would like to apologize for the experiences you detailed in your review, including interactions with staff members as it’s not consistent with our standard of care. Your order is invoiced and we've sent you an email with shipping details. If you have additional concerns please give us a call at 1-800-906-0976 ext 352.
I was told my items would be shipped on a specific day. When they day come I am told they are a hour away. Then 15 minutes later I get a call driver says "oh we only have the hdmi cords not the tv" now the shipment will be delayed. Just very disappointed in all the miscommunication when it comes to shipping. Especially with how much the shipping cost is.
My purchase date was the 11th and I still haven't received my order yet. It was verified and paid for on November 11th and still nothing
Thanks for the review! The order is invoiced after you've completed all the steps online and we've received your payment. From there, it takes 7-10 days to receive the order and we've sent you an email with shipping details and tracking number so that you can follow the order. If you need any additional information or help please give us a call at 1-800-906-0976 ext 352.
Every Customer service rep was very respectful and helpful. Especially Jazz. If I had a question, they answered it to the best of their knowledge. I would definitely refer a friend. I had a very good experience.
Thank you so much! We work really hard to offer the best service and we couldn’t be happier that Jazz provided you with a great experience. He is a true asset and we're happy to have him in our team. Please let us know if we can help in the future.
Love the store recommend to all i know the process are great the credit app is gay and easy and i love that the
Thank you for taking a moment to share your experience. We really appreciate your business and look forward to serving any additional needs in the future.
Very good customer service. I have not received my product yet. Wish ya carried more product. The product I have gotten is brand named with prompt delivery
Thank you for the review, Eric! We're attending to your needs and constantly looking to add more new stuff.
We hope you'll enjoy your purchase and please come visit us again soon. We would be happy to serve you again.
The gaming pc I received from MDG is awesome. I am very happy with it's performance and the customer experience dealing with MDG.
Thank you, James! We're happy to hear that you're satisfied and look forward to serving you again in the future.
TODAY I HAVE HAD THE GREATEST DECEPTION WITH THIS COMPANY, AFTER I HAVE BEEN APPROVED FOR A CREDIT LINE AND BEING MY ORDER IN PROCESS TO BE SENT TO MY ADDRESS CALLS ME A SUCH BEN TO TELL ME THAT MY ORDER HAS BEEN CANCELED BY ME NOT TO SPEAK ENGLISH, THE CONSUMER PROTECTION LAW IN THE UNITED STATES PROHIBITS DISCRIMINATION BY BREED, RELIGION, AND THOUSANDS OF MORE ASPECTS. THIS COMPANY OF CANADIAN ORIGIN IS ATTRIBUTED THE RIGHT TO DEMAND PERFECT ENGLISH TO BE ABLE TO SELL YOU, THIS IS DENUNCIABLE AND DEMANDABLE, CARE MY PEOPLE NOT TO DISCRIMINATION
Thanks for the feedback and we're sorry to hear your experience. MDG has been in business for decades. Our goal is to make shopping affordable and possible for everyone. However, being a finance company, please understand that we are taking huge risks by funding and potential customers. We need to make sure that you understand all terms and conditions, payment plans, in order to proceed and we have a service in French and English. The refund is posted and will be in your account within 3-5 business days. For any additional concerns please reach out to our customer service at 1-800-906-0976 ext 352.
Upon contacting MDG.com the process of price matching took a bit longer and the email chain was extensive. The interest rates are astronomical but in a world of credit it's to be expected. I received my computer within 14 days of first payment and it was more than I wanted to pay, but it was the best option for me at the time. They also promise to rebuild credit with on time payments. This is definitely what I needed too. Hopefully it's a win win
I am very impressed with MDG and its services and products. Everything happened exactly as promised through the whole process. Emma was very proactive and responsive in keeping me informed. I love the smart tv I purchased and am sure to make additional purchases in the future.
Regards,
William J Fetter
*******@outlook.com
Thank you so much, William! Glad to hear you love your new TV and the team will be thrilled to hear your feedback! We're here for you anytime.
My product was undamaged but it came in the original box with no protective outer box with packing for safety. Also, coming in the original box, someone walking by could see it was an electronic and could've been more enticed to steal it. I'm happy with the product but please don't cheap out on shipping supplies.
Thanks for the feedback! We're sorry if this left you with a negative experience; All items come from the manufacturer to us, to you and they are not pre-opened or used. We'll certainly look to improve all services because your satisfaction is our top concern. Please let us know if there is anything else we can help you with.
From the business
MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hearing that you had such a positive experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing us and we look forward to serving you for many years to come!