I recently made an online order in store to have shipped to my home, as I've done many times before. Money was instantly pre auth to my bank account which is normal. I get a confirmation two days later that my order shipped. I checked bank account money taken out all good. I got a card in my mailbox that I needed to pick up my package at post office. I know my items are paid for and waiting for me to get. All is good until I'm checking my bank account 5 days after they originally took my money, saying I have a pre authorization for the same amount. I instantly call corporate whom has no clue. I call local store, she says I'll make some calls and call you back. They are double charging all online orders and have no clue why it's happening and can't guarantee when the money will be returned. No reason, no excuse and honesty they didn't seem to care. I work hard for my money and certainly keep track of it. Word to the wise "don't order online from Maurice's" you get scammed! Sadley they lost a customer because they cannot be trusted.

They have lost 3 of my returns. I e-mailed them with the tracking info and they can't locate the returns. I ended up getting my refund with a request. I am waiting now for another return I made a month ago. The service rep told me I cant do online returns because someone must be stealing my packages? I give them the tracking and it shows delivered. How is that someone stealing them? The worst customer service and return department ever!

As other reviewers have said, I also experienced the misleading online shopping. I spent time going thru the website putting items in my cart. I go to check out with almost $200.00 in my cart and it won't let me check out... after entering all information including credit card. I do an online chat which was such as waste of time, I was told if items say low inventory I might not be able to get them WTH, I put them in my cart how can I not get them, I am trying to pay! The online chat accomplished NOTHING, she kept telling the same answer. I go back and try and delete 2 items and still can't check out, this tells me that I won't be able to purchase anything. I am so furious at my experience so I email them with my complaints... here is were it gets really good, I receive a email back that states its unfortunate that I feel this way and they will be happy to give me a full refund on the clothes I purchased I just need to return them to the store. That means they don't even read the emails they receive had I been able to purchase the clothes in MY cart I would not returning them! TIME WASTED AND MISLEADING, not to mention UNHELPFUL!

I have shopped at Maurices in store and online for years this was the only place I could find the style and fit that I loved. But this year 2016 I would go to three or four different stores they don't carry Silver or Vigos in any of them unless they are a return, the selection and style has went way downhill and WORST of all I got online yesterday for the after Christmas sale and not once not twice but THREE times by the time I picked the size jeans I wanted and searched through tops and had EVERYTHING in my bag when I checked out and paid I got a response that said SORRY NOT AVAILABLE! Since when do you pick a size that's available and put it in your bag is it all of a sudden UNAVAILABLE? That's like going to the store putting things in your cart and someone coming by and grabbing it out and running to pay before you are done? I am highly dissappointed and mad that this has happened. In the future after I use my gift card I will no longer be a Maurices shopped and I am going to make sure my friends and family know and go elsewhere. Such a shame!

Maurices was once my go-to affordable work apparel shop. They used to heavily stock professional wear and basics at good prices that were, if not super high quality, cute and durable enough and well worth the price. The aura overall was feminine-classic-romantic. However, the powers that be have taken the store in a different younger direction that spoils what was once great about Maurices. For awhile they ill-advisedly branched out into neon workout gear but have tapered that some. However I see too many casual sweat shirts and lounge type wear nowadays. It's disappointing when a long-favored retailer completely changes their aesthetic from what you've always known and loved.

The website changes have been pretty bad. Inventory issues (items appear to be in stock, you purchase, oops, they are not), slow loading time, the models (I prefer the items depicted on mannequins, the models hardly ever face the camera head on and stand with arms akimbo so you can not see the full item from the front), etc. The points system have changed, but I barely buy so I don't really know how that works.

I'm sad to see what's happened to such a great shop, but at least I am saving my money. One thing I will say, I love the crinkle camis to death and will continue to buy them always. I'm sure it's on more great thing Maurices will get rid of to make way for more trendy teen-geared apparel.

I love the store but I would not order online if you are depending on the item as a gift or are on any kind of time restraint. I ordered my items (which were supposed to be Christmas gifts, needed for this Sunday), on 11-22, which should have been plenty of time. I have tracked my items being shipped all over the place; close to me & then shipped farther away, about 3 times; each time my delivery date getting pushed off. When I called customer service to report this, they showed little care or enthusiasm in helping me. And now my items are out of stock. Who knows if the package will ever make it? But even if it does, it will be too late for what I needed it for anyway. Therefor 1 star because that's the lowest option. Not a happy customer.

Have bought several times from the website. Was happy with most of what I ordered- delivered timely and the jeans were on sale.

HOWEVER- I am STILL waiting almost TWO MONTHS for my second refund. The first refund took SIX WEEKS and I have already made two calls -- Asked to speak with the "managers" but they both sounded just as dumb as the other people I talked to! NO Straight Answers - Just given the runaround! I will be filing a complaint with the Better Business Bureau ASAP!

Went online and purchased sandals that were on clearance. After 2 weeks I didn't receive the sandals so I called customer service and was informed that the sandals were sold out and that they were going to cancel my order. My order was canceled, but I was charged on my Maurices credit card for the sandals. I have been going back and forth for over a month trying to get my money back but I keep getting your money will be credited. I wish I had never dealt with them.

I purchased based two dresses online using PayPal and was to receive free shipping as the order was over $50. However, one of the dresses was actually unavailable in the size I selected so it was taken off the order and I was charged for shipping as the total was now below $50. J reordered both dresses again, this time in a bigger size for the one that was cancelled. I called customer service, after waiting almost 20 minutes on hold. After explain what occurred, the rep askede for the order numbers, was able to cancel the first order and verified that the second order was available in the sizes I needed and that the order was completed. The wait time was way too long, but the rep was quick, efficient and above all else courteous.

Ordered jacket on-line. Paid with a gift card. All appeared that it went through fine and received a confirmation number and told I would receive an email confirmation. Days later there was no email confirmation so I logged in to check with my confirmation number. It said it did not exist! Then spent over a hour on hold until a real person got on the phone. "Tasha" informed me the order was cancelled. After explaining what went on and giving confirmation number I was then told they did not have the item. Sold out - yet website still said available! She then said a refund in the form of a gift card would be mailed out to me an I would receive in 5-7 days. It's been 18 days and I have received nothing! Where is my reimbursement gift card? Same place the customer service department is? Lost in space! Horrible company.

I love the clothes from Maurices and I shop our local store and online often. Recently I ordered a pair of pants and was very excited to get them. I received an email that said my order had been cancelled with no explanation. I chatted with a representative who apologized, said it was a computer glitch and asked me to call the care team to get the item reordered with free expedited shipping. I did and they were great. The item was reordered, I got 15% off plus free next day shipping. I couldn't ask for better service. I will definitely keep shopping at Maurices.