So I have a Maurice' s card. I was in the local store today and was told that if I purchased $100 in items, I would get $40 off. Sounds good, although I only went in for leggings. Got some work shirts, etc. Total cost, $110. Used my card and got 10% off automatically. New total, $99. So now, they won't give me the $40 off. Buy something small she said, it's basically free. No, it's not. Walked out of the store. They lost $110 over $1.

I have been a customer of Maurices since their store opened in my town more than 10 years ago. It's all I have in my closet except the oddball random old sweater from a christmas gift or whatever. I never have a bad experience. The gals in the store know me pretty well by now, even if I don't buy anything(rarely), they are still willing to help and are so polite. I dread the thought of shopping in a department store because their stuff is set up weird and NEVER in the right spot. Sizes are unpredictable and there are often too many options. Finding what you want is like finding a needle in a haystack. Ugh. Annoying. I see people complaining of paying shipping fees, wrong sizes, etc. on here. First of all... if you have the credit card, you never pay shipping, second... drive your happy butt to the store and get your money back or a new item. You don't have to return by mail. The store has the ability to order what you want. Just have it shipped to the store for free if you're not happy with what you are returning/exchanging.

So. I was in the store today. And im about a size 6. The women associates greeted me, told me about the sale that was going on. I said thank you and im just looking around. It was my first time in the store. Ever... so i was just feeling it out. I have heard good reviews before so i wanted to see for my self. I could have bren shopping for someone else. I felt like the sales person was stalking me. I was in there for maybe 15 mins just looking around and she approached me 4 times. I was so uncomfortable she told me i was in the plus sizes and my sizes were on the other side. I felt like i was not welcome in the store.

I've had a credit card with Maurices for almost 7 years now and aways kept my credit in good standing with them. Today I went to use my credit card (which I have not used since November last year because I wanted to pay off my debt) and my card had been deactivated because they had tried to contact me via mail to update information and I did not reply. I don't know about the rest of you but I pay my bill from my bank app and every once in a while over the phone to check my balance so I had no idea. I just found it odd they can contact you when they want your money but never did I receive a voicemail stating I needed to update information. You'd think a customer like me who they could see clearly spends a decent amount of money there wouldn't just get their card deactivated. Not to mention it was slightly embarrassing at the counter to be told my card was no longer active l.

So I ordered two items from Maurice's online. I had three $5 rewards to use, a coupon for 25% off, and my Maurice's credit card. With the card, I get 10% off my purchase and free shipping. Great. Well, one item gets canceled and all that remains is a tank top for $20. Well Maurice's decides to charge me $6.97. Well even a child could realize the math is very wrong here. With the coupon and my 10% off, I should've been paying $13. Well with three - $5 rewards, my shirt should have been free. Well Maurice's still charges me $6.97. I contact customer service, she advised my rewards were used and was of no assistance whatsoever. I contact them again explaining the situation. They refund me my money, but hardly any sort of apology. Someone else contacts me regarding this, to apologize as well as a coupon for a measly 30% off my next purchase. Amazing customer service. For someone who has been a cardholder with Maurcie's and has purchased hundreds of dollars in clothing - the company could give a $#*! less. Maybe they should hire some monkeys to work in their customer care center. They would probably do a lot better than these three representatives did.

I was recently in the store with my mom bc I absolutely love the clothes here. We walked in and there were two associates behind the cash wrap. They never once greeted us, asked if we needed any help in finding anything or offer us a fitting room. My mom had to find a room on her own, every room had someones name on it, so she just went into one. I had three shirts that I really liked in my hand and my mom asked if I was going to get them. I said no. If I cant even be said hello to when we walked in, why would I buy clothes from them. We ended up leaving the clothes in the fitting room and leaving without a have a nice day or thanks for coming from the associates. We were in there for a good 20 minutes or more and the two girls stood behind the cash wrap the whole time on a tablet and talking and laughing with each other and my mom and I werent the only two in the store. There was another 3-5 people in there as well not being helped. I wont be going back anytime soon thats for sure

I ordered online June 6; was emailed June 7 that my order was on the way via UPS 5-7 day shipping (even thought their shipping policy is 7-10 business days). When I tried tracking the order, the shipment never showed up (only the label had been printed). I tried calling and emailing but kept getting the same story, "you are still in the 10-day window". I tried explaining that my card had been charged (June 7) but my package was still sitting in the warehouse.

I finally hit the end of my 10-day window today and was told my items were never picked up by UPS (which I told me several times) and that they would issue a refund and reorder my items. However, when the CS rep returned to the phone she informed me that 3 of my 6 items were no longer available (no sh!%).

I told her to just issue a refund and that I would shop elsewhere in the future.

My computer froze up and I accidentally completed two orders for the same items. I used my pay pal account through my bank. Once I realized what I had done, when I received two email orders I emailed Maurice's and when hours later hadn't heard anything I went on the live chat. My distress was compounded by the fact that one of the orders was going to the previous address. What a nightmare! So on the live chat I was trying to explain that my computer had froze up so I had stupidly completed the order again and could the gentleman please cancel the order going to my previous address? I had both order numbers and they were three minutes apart. He shut me down and said I would have to wait until I received them both and then I could return the one. I told him it would be difficult to receive the one since it was going to a different address. He would not return the one order, nor would he change the address. Terrible customer service. I will NEVER buy anything again from MAURICES! Wouldn't do anything to help me

I paid $7 for shipping when I ordered a pair of jeans. I ordered them in the short length as I am 54. Jeans are too long. They have an extra short length but will not do an exchange. I have to return jeans via UPS and pay for that plus they charge $6 for return. So I have paid $7 for shipping, guesstimate $6 or $7 to return via UPS plus they deduct $6 for return. That means I am paying $19 -$20 for nothing. What kind of customer service is that? It is called getting played. I will never do business with this company again.

I was a first-time customer with Maurice's on line. I order a cute plaid shirt in my usual size. It was too small. When I went to see about exchanging it, that is not an option. I have to return the shirt (and pay shipping again), then re-order on line and pay shipping again! I'm not going to do that, but I will end up paying $14 to ship both ways and end up without a shirt! There are too many options with free shipping for me to bother with Maurice's again.

My wallet was stolen, from what shouldve been a secure location, and the $100 gift card I received from Maurices for Christmas was inside. I called and emailed them on Jan 4, the day after the theft. I had no response so gave up. They got back to me 3 weeks later and asked for the gift card number so they could reissue the card. After multiple correspondences back and forth, i provided Maurices Customer service with the registration number on the receipt and a copy of the original receipt, which was the only document given by Mauruces when the gift card was purchased. Unfortunately maurices blacks out the gift card number except the last four digits on their receipts. I advised that I dont have the gift card number because the only place it was is on the card that was stolen in my wallet. Can they find the number since I gave all other information down to the minute the purchase was made. I even offered to send a copy of the police report.
After having to replace all my ID and cards, the hope Maurice gave me that they could replace the card made the situation more bearable.
In the end, I feel they wasted my time knowing that the only place the card number would be is on the gift card that was stolen. They say they cannot track gift card numbers so I guess somehow I should have written it down in case it was stolen. Theres no point in keeping the actual receipt. Its no help. If I could go back, I wouldnt have wasted my time contacting them.

A friend at work told me about Maurices, so I checked it out and ended up placing about three rather large orders from their online store. Everything had been great... until recently. I went to place another large order (11 shirts, 2 pairs of jeans, 2 necklaces). My order went through, I received confirmation and then I received a notification that my order had been shipped, however, all 11 shirts were canceled with no explanation. I also noticed that the duties (I live in Canada) increased somehow from the $41.00 I had agreed to pay on the 11 shirts, 2 pairs of jeans and 2 necklaces to $67.00 for only the 2 pairs of jeans and 2 necklaces that I was to end up receiving! I called customer service who attempted to tell me that the increase was due to the conversion from US to CDN money... um, no... $41.00 US is about $51.00 CDN. I spoke with a different customer service agent who escalated the matter, but also advised me over the phone that she didn't know why those shirts were canceled as some were in fact, still in stock. I also went online again to see if the shirts were still available... they were. Fast forward a few days and I was notified that I would receive a credit for the duties, great I'll take it. So, I decided to give Maurices another shot... I attempted to place another large order: 13 shirts. The order went through okay and I thought I was in the clear this time... until 15 minutes later I received an e-mail telling me that my order had been canceled - the entire order. I spoke with another customer service representative who said all 13 shirts were out of stock... then why the heck are they appearing online and why the heck am I entering my credit card information, and receiving confirmation when the items are not even in stock!?!?! I'll go elsewhere now... WAAAAAY too much hassle.