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MauricesReviews 217

maurices.com
casual, chic womenAge 26-45
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From the business

maurices offers a wide selection of women's clothing in sizes 1-26, including jeans, tops, and dresses. Free shipping on all orders over $50!


maurices.com
+1 866-977-1542
USA
Maurices is part of Ascena Retail Group
Founded in 1931
Clothing item from MauricesFashion apparel by MauricesMerchandise from Maurices clothing lineMaurices fashion product

Business Highlights

General

Parent Company: Ascena Retail Group
Year Founded: 1931
Target Gender: women

Shipping

Shipping Cost: $8.95
Free Shipping: sometimes
Free Shipping Detail: for orders over $50

Returns

Return Policy: not free
Return Instructions: items must not have been visibly worn or damaged.
Return Cost: $6.95 return fee

Sustainability

Recycling Program: Fit Freedom Jean Exchange, Denim Donation Campaign

Product

Style: casual, chic
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: chat, phone, email, contact form
Support Phone: +1 866-977-1542
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Apple Pay
Buy Now Pay Later: Afterpay

Membership Programs

Rewards Program: Rakuten, TopCashback

How would you rate Maurices?
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Maurices Reviews Summary

Maurices has a rating of 1.4 stars from 217 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Maurices most frequently mention customer service, credit card and business days. Maurices ranks 1894th among Women's Clothing sites.

service
46
value
42
shipping
35
returns
27
quality
36
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Wyoming
1 review
3 helpful votes
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Unreliable
August 19, 2015

I have always loved the Maurice's clothing but every time I have ordered from them they cancel something on my order. It is disappointing and misleading. I have had enough and will be giving my business to a company that is consistent and completes customer orders. It's obvious Maurice's doesn't want my business.

Date of experience: August 18, 2015
New Jersey
1 review
4 helpful votes
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The store in Weatherford TX is a very nice store but the girls are so rude. As I entered on July 18,2015 at around 730 I wasn't greeted or helped with anything and I went over to the shoes department and I simply asked this curly blonde hair sales accossiate or manger "excuse me which shoes are on sale?" She responded "honey just the those in boxes!" And the look she gave me was like I was stupid or I should know the sale they are running and she had her little sidekick next to her and they just laughed and giggled about me and it was so high school so mean girls i just asked a clarifying question cause I really like these shoes and she wants to roll her eyes and laughs at me cause I don't know and they were weren't even helping any coustmers they had quite a few people in the store and they were so in tune with their own convo they weren't even paying attention to the coustmers needless to say I didn't buy anything and I probably won't be back.

Date of experience: July 20, 2015
North Dakota
1 review
7 helpful votes
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Over the past few years I have spent hundreds of dollars on jeans because I really like the designs. Most of the time I get silver brand which has ran about $98 a pair. The last a few months and then tear at the crotch area. I just keep buying more because they are my favorite but have the same problem. I have my old jeans that I bought costing only 19 a pair and have had them for years with no tears. I am at a loss because I like the jeans but feel I am wasting my money on something that only lasts a few months.

Date of experience: July 2, 2015
California
1 review
3 helpful votes
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Your clothes are amazing and it's great you offer plus sizes but you have no models over a size 5. I am not skinny but only a size 10 and I feel uncomfortable shopping in your catalog with all very very thin models when pitching up to plus sizes... I get the thinner the better but you have to reach all your customers. Not realistic. Love your store but always junk the catalogs in the mail for that reason

Date of experience: May 26, 2015
New Jersey
1 review
3 helpful votes
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I was really excited about getting such a big discount this last weekend. I got two pretty shirts. However, I wore one for Saturday and it ripped by the armpit. Im really disappointed. I really liked the shirt! Hopefully my other shirt I got doesn't rip. I wore overall's with it and didby even touch the shirt. I don't understand how it ripped. :(

Date of experience: May 6, 2015
California
1 review
12 helpful votes
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$#*! that store
April 27, 2015

Don`t return your stuff and try to get your money back because they give you a gift card with no money.

Date of experience: April 26, 2015
Illinois
3 reviews
12 helpful votes
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What happened.:-(
April 10, 2015

I use to love this store/site... I've been so disappointed lately when shopping there. Maybe I've just gotten to old:-)
THE DRESS PANTS ARE STILL NICE THOUGH!

Date of experience: April 9, 2015
Wisconsin
1 review
12 helpful votes
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Today, I went into Maurices looking to buy clothes for a business event. I only wanted one top, but was soon given a room and was overwhelmed by over $300 worth of merchandise given to me by a friendly salesperson. As an individual with social anxiety, I felt inclined to buy something so as to not disappoint the friendly salesperson. There were sales going on in the store and I picked items that would fit within the range of my $50 gift card. However, my items were checked out by another individual and the total came to $63. I emptied my purse completely of change to pay this fee. The kicker is that I got 2 of the same top, same size and style but in different colors. While both were on a rack for 40% off, only one came up as the sale price. I got the courage to tell the cashier this, and was told the maroon version of the top was not on sale despite being on the sales rack. I was very upset but she was adamant that there was no way the top was on sale. I left the store in tears and am too scared to return the merchandise due to my experience with the cashier. I am sick of Maurice's sales not being real and had problems like this when I was younger. This was the last straw. No more shopping at Maurices for me.

Date of experience: February 6, 2015
Pennsylvania
1 review
3 helpful votes
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Wow! Ive been reading the Maurices reviews and a good majority of them give them a bad rating. Hmm I wonder why? ITS BECAUSE THEIR EMPLOYEES ARE RUDE & extremely unprofessional to say the least I was accused of buying their clothes taking them home wearing them and then returning them! How the hell are you going to wear 7 pieces of clothing in a 24 hour period! I was like wow really... don't shop at Menomonee Falls Wisconsin store those girls that work there are like something out of a horror movie... they actually banned me from shopping in their store because I spoke my mind and this one girl who works there didn't like it so they banned me from shopping there. Unbelievable I just laugh about it now

Date of experience: November 12, 2014
Nevada
1 review
3 helpful votes
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I rate this store a 5 star because I know retail inside and out. I'm a 22 year old woman and I am 5'11". Fairly tall for a woman. I am always confident in the fact that I know I can go to Maurices when I need to shop for new jeans. I'm very picky about the style and fit of my jeans. Here, I can find jeans that are actually long enough and slim enough. And if they don't have something I like, I can order them. And they're at great prices. Also, no matter what store I go into, the staffing there is always so nice and helpful. I had one employee practically throwing clothing into my changing room to help my find new work clothes. She helped me find over $400 worth of clothes that I just loved. Keep up the good work!

Date of experience: September 18, 2014
Pennsylvania
1 review
8 helpful votes
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I wanted to like Maurices. However, the general quality of their clothes is awful. Their sizes are often not accurate. Unless you can get something from the Clearance rack when shopping at the store (so you know the size will fit you and you can see the quality), I would not recommend this place. I have found similar items elsewhere for better pricing, and better quality. I have bought a couple tops from them at decent sale prices (which even the sale rices were still high, esp for the poor quality) but I can tell these tops will not last longer than a year or two-and I baby my clothes! But that will be the extent of my Maurices shopping. Unless they start getting better quality items, I will pass.

I am not a clothing snob or anything, but the overall quality of their items is just poor. And they are over-priced! I would not recommend them unless you have a lot of disposable income and don't care about items lasting more than a season.

Date of experience: December 8, 2013
Oregon
1 review
4 helpful votes
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I've been a Maurice's customer for over five years. After today I'm done! I had to send an email on the morning I placed this order as the promo code wasn't working as usual. Then due to slow processing i Find out is not in stock. So I miss out on the bogo. I ONLY placed this order for the item they canceled. To ad to the frustration they billed me for the FULL order! I am so sick of this companies hiccups & dwindling product quality I'm going back to my upcoming designer favs on amazon. Their prices compared to Maurice's. Done.

Date of experience: October 17, 2013
Virginia
1 review
5 helpful votes
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Associates lie about giving items for half off, they take it off of the lowest priced item you buy, but they don't tell you that. They dont want to give you the price you payed for it if you decide to return it. They want to give you less then what you payed for it. Will not shop here again. Waste of my time.

Date of experience: August 5, 2013
Georgia
1 review
2 helpful votes
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The clothing from Maurices is great! However ordering from the site is not. They charge you account double what the purchase if you pay with a checkcard. I ordered over 100.00 worth of merchandise and had an over 200.00 hold on my account and they it can take up to 1-5 business days for it to fall off. That's not good business.

Date of experience: May 2, 2012
South Carolina
19 reviews
112 helpful votes
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To me, this was a GREAT find! On my way home from out of town one day, I happened across an outlet mall (so of course I had to stop and shop, lol!). Until that day I had never heard of Maurices.

The store has both casual and wear to work clothes. For the price you pay, I think the quality of the clothes are worth it, if not above and beyond. Unlucky for me, the closest one is a good hour away... So begins my flawless online experience with them! I once ordered a dress that looked as if it cost at least $200+, but I only paid $50 :D! I won't say I love everything of theirs, but once in awhile I find a dress or shirt to my liking.

On one occasion, I purchased a dress in XS, but had to return it for a Small (yes, this dress was totally worth the return shipping fee AND reshipment fee!). I have absolutely non-existent you-know-what's, but I just could NOT fit into the XS. My bust was preventing me from slipping into it -- let me tell you, that has never happened; I personally got a good laugh out of it *dies*.

The return process was easy. With your package, they include a pre-paid, pre-addressed return label that just needs to be stuck on the return package. They do deduct the return shipping cost from your refund, but for what it's worth, it was one hassle free return process. My money was promptly refunded as soon as the package arrived (there's also a tracker for the return package).

They have always answered all my e-mails/questions promptly! And they also don't filter customer reviews, which I appreciate. I'm so wary of sites where all the clothings get 4+ stars. Like, really?

Bottom line: Good, affordable clothes. True to size most of the time. Prompt shipping. Great customer service. Once in awhile you'll find something truly amazing, and that's totally worth revisiting the site occasionally in hopes of finding that hidden gem!

Date of experience: July 2, 2011