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MatchTruly

3.9

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From the business

MatchTruly is your space for practicing communication skills and rebuilding confidence in a welcoming, supportive environment. Our platform encourages self-expression and positive exchanges, providing an opportunity to learn, grow, and connect with others who value constructive dialogue.

Whether you’re refining your conversational style, seeking valuable feedback, or simply exploring ways to express yourself, MatchTruly is here to help. Every interaction is designed to inspire growth and confidence, making the experience both engaging and rewarding.

Join MatchTruly today and discover a platform where conversations are more than just exchanges — they’re opportunities to build confidence, gain insights, and grow personally.


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MatchTruly Reviews Summary

The company has garnered overwhelmingly negative feedback, with customers expressing significant dissatisfaction regarding the authenticity of profiles and the overall service. Many reviews highlight concerns about deceptive practices, such as the use of paid models to engage users and the manipulation of communication to extract money. Customers report feeling exploited, with high costs associated with obtaining contact information and ongoing charges for basic interactions. While a few users claim to have had genuine experiences, the prevailing sentiment suggests a lack of trust in the platform’s integrity and customer support, which is often described as unhelpful and dismissive.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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1,020 reviews

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Malta
2 reviews
6 helpful votes
Follow Joe D.
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Also a scam
February 5, 2023

Avoid all sites like this one, especially where all the women are attractive... They are not real and their only purpose is to empty your wallet lol. Took me 3 weeks and endless sites to find the same common factor. Esepcially look for terms like, this person is from an affiliate site and uses this site for free.
Just avoid any site which offers 24/7 chats. All girls get paid. That's for sure
Do more research before falling for any of this..

Date of experience: February 5, 2023
SupportTeam M. MatchTruly Rep
over a year old

Dear Joe,
Thank you for taking the time to express your thoughts and share your feedback with us!

We have recently received your review and we would be glad to resolve the issue that you mentioned there. Would you be so kind as to provide us with more details regarding your experience on the website and what led you to unsatisfied comments?

We do not pay the validated members for communication with other members, and prohibit our Regional Partners to do so. If we find out that the member is paid by the Partner for communication on his/her behalf, we fine the Partner and immediately delete the member’s profile.

There are many good-looking members on the platform. Living in the social media age, you can't always tell where it is the natural beauty and where it is a great make-up, light and professionally taken photos. It is only natural for every member to try to present himself/herself in the best way possible.

We check validated members' profiles carefully. Firstly, in order to register, every member takes a short video of herself / himself holding the ID, stating the current date, and confirming his/her consent for the registration out loud. Secondly, we verify if the information provided in the registration video corresponds to his/her profile info. Our moderators check if it is the same person — both at the video and at the profile picture. Thus, we can assure the person you are talking to is the person you see in the profile. Lastly, we verify if the personal documents member attaches are valid.

If any profile does not meet the requirements of the check-up at any of the abovementioned stages, it gets deactivated.

Our main goal is to provide you with the best service and your satisfaction is our priority!

We’re here for you anytime. Contact us via [email protected] if some questions pop up. We will be glad to assist you.

Many thanks,
Matchtruly Customer Support

Germany
3 reviews
0 helpful votes
Follow Patricia B.
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Needs improvement
October 4, 2022

I hope they can improve their system aside from having hard time of using their platform also having hard time finding match that is close to your area

Date of experience: October 4, 2022
SupportTeam M. MatchTruly Rep
over a year old

Dear Patricia,

Thank you for taking the time to share your thoughts and feedback with us!

We have big plans to develop our project and our technical specialists are always looking for new efficient ways to optimize the interface to be user-friendly and come up with the best new features to help you avoid any difficulties in communication with your friends.

As our website is an online-international communication platform, people from various countries are able to use our services. You can use the Search option at the top of the list of users, registered with us. By clicking on the “Filters” button, you can sort users by location and age to find people who match your specific preferences.

We recommend that you start a conversation with people you like, thus you will be able to get to know them better and find out if they are from your area. Follow your heart and you will definitely find your friend on our website!

At this point, we kindly ask you to contact us via [email protected] as soon as possible and we will be happy to assist you with the difficulties that you have experienced.

We hope to hear from you soon.

Kind regards,
Matchtruly Customer Support

Colorado
1 review
2 helpful votes
Follow Michael H.
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Most of the women all they want to do is take expensive gifts from you and make empty promises. I've been lied to by two women, I have been taken advantage of by buying expensive gifts for women with The understanding that the gift would be sold to use for money to come to America. What a load of bull$#*!. I have been on this site often on for over three years and I found it is to be a disaster and i am out $100,000. Men have to pay for everything and that's not fair. Videos cost 50 credits! That's like $11 for 115 or 20 second video.

Date of experience: July 3, 2022
SupportTeam M. MatchTruly Rep
over a year old

Dear Michael,

Thanks a lot for submitting your feedback!

It is a regret to hear such words from your side. First of all, I would like to tell you that we are the communication platform where people from different countries converse with each other, but we do not have the chance to control the behavior of users on our website. Thus, I would recommend you for contacting us for the resolution of your situation. The second point is that all of our validated members are real and verified, so can be sure that you interact with real people. And the third point, I would like to emphasize that we have different packages for all kinds of communication with a variety of prices on it and of course we have the bonus system for all our loyal customers.

Please contact us via [email protected] email at any time.

Best regards,
Matchtruly Customer Support

GB
1 review
1 helpful vote
Follow Rafael N.
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I've had my heart ripped out thought I found love it was a robot I was talking to this site should be taken to court its utterly disgusting and totally disgraceful

Date of experience: June 28, 2022
SupportTeam M. MatchTruly Rep
over a year old

Dear Rafael,

Thank you for the comment.

We noticed that you are leaving many identical reviews from the same account on the same review page.
Please contact our Support Team via [email protected] and express what particular issues you have experienced. This way of finding a solution would be more productive. We will be there for you!

When you make an acquaintance with new people through the Internet, there is always a risk that the person himself pretends to be the one, who you see in the pictures. Thereby, we take a number of preventive steps on our website to settle this question.

We are proud of this, because not all communication platforms take such precautions. First, we require to see the photo IDs of all our validated members.

In case a user gives rise to our suspicion, we may take additional steps to verify the profile, such as asking him/her to record an identification video for us. This, of course, makes it much harder for unscrupulous people to create fake accounts.

However, if you feel like you’ve encountered any suspicious activity while using our service, we would be more than happy to assist you in such a case.
To be able to start an investigation on the issue you’ve mentioned, we will need you to provide us with as much evidence as possible.

Best regards,
MatchTruly Customer Support

Colorado
1 review
3 helpful votes
Follow J M S.
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Spent 2yrs 8m during pandemic daily talking w/one woman to find my beloved was never on site all lies

MatchTruly attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 24, 2022
SupportTeam M. MatchTruly Rep
over a year old

Dear Member,

Thank you for taking the time to share your feedback.

We want to emphasize that we are a safe company, we do our best to prevent scam activity from women's side and in case of some situations we always investigate and take measures. We are so sorry that you have made to such conclusions. However, we try to make sure that all the validated members are real and interested in communication with other members of the website. For this purpose we introduced the difficult procedure of verification steps for them. All of the users consciously made their decision to verify and register their accounts on the website to communicate with penfriends they find here and move forward beyond the platform if everything is going well.

Please contact us via email at [email protected] with more details, we will do our best to find a fair resolution for you.

We look forward to hearing from you.

Best Regards,
Matchtruly Customer Support

Massachusetts
1 review
4 helpful votes
Follow Shane K.
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Match truly is a rip off
January 28, 2022

I joined Matchtruly to honestly meet a woman. I am always polite and courteous. After I joined I read some reviews because I became suspicious. I asked one of the women if it was true that they are paid by matchtruly to communicate with men? Three hours later my account was blocked and they kept my credits. These people are deplorable to prey on peoples loneliness for profit. Deplorable being a nice way of saying it. After checking my account matchtruly has the charge as recurring, now I need to notify my bank of these fraudsters.

Date of experience: January 28, 2022
SupportTeam M. MatchTruly Rep
over a year old

Dear Shane,

Thank you for sharing your feedback about the website.

We may assure you that we ask our members to complete the verification procedure and confirm their identity. They do so by presenting documents and recording a video. Once the Moderation team receives such information, the member's profile becomes verified, meaning there is a Verified Member sign.

Moreover, we do not pay the validated members for communication with other users and prohibit our Regional Partners to do so. If we find out that the user is paid by the Partner for communication on his/her behalf, we fine the Partner and immediately delete the user’s profile.

Nevertheless, in case you have any doubts regarding any member on the site, please provide us with their profile ID numbers, gathering as many details as you can regarding that issue along with the comments describing the issue you have faced, or any of your concerns regarding those members. Then please send that information with the proofs to [email protected] and we will review the case.

We are sorry to hear that your account has been blocked, but we do not block users without reasonable motivation. In case you consider that you have not breached the rules of our website you can also let us know about this by contacting us at [email protected]. We will review your case and revert to you with our decision on the deactivation. This is just to reaffirm that we don’t like the cases where we have to block our users, so we would appreciate if you revert to us with your feedback on this matter. We can reconsider your case or at least - we may provide you with a motivated response and clarify the situation.

We appreciate all your feedback. We also hope that the provided information and our assistance, in this case, may change your opinion about our website.

Best Regards,
Support Team MatchTruly

Georgia
1 review
2 helpful votes
Follow Roanld R.
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Rip off
November 3, 2021

This site is a rip off. First it is not bad enough that they review all communication whether it is chat or email even pics. They prevent any detailed info and they are truly a thief. They debited my card hundreds of dollars without authorization. If you want to move out of the site when you have found the woman you want they charge thousands of dollars to get contact info. They discourage a successful relationship because it ends there income stream.

Date of experience: November 3, 2021
SupportTeam M. MatchTruly Rep
over a year old

Dear Roanld,
Thanks for sharing your opinion. We are sorry your experience didn’t match your expectations.

We would like to take an opportunity to investigate your feedback further, therefore we kindly ask you to contact us via [email protected].
Please note that all of the charges on our website are one-time only and can only be authorized by you, so we would like to double-check the situation as well as explain you about our Contact Exchange procedure and offer you 50 bonus credits.

Please, keep in mind that any contact information is hidden in messages/mails in terms of security in order to protect your privacy. The Internet environment is not that secure space for sharing personal information with people who you barely know. Thus we considered a reliable option for our customers' safety called "Request Contacts". In case you are eager to get the user's contact details, we can instruct you on it by sending the "Request Contacts" requirements.

We will be waiting to hear from you by email.

Best regards,
MatchTruly Customer Support.

Massachusetts
2 reviews
2 helpful votes
Follow Steve G.
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Matchtruly... Truly?
October 24, 2021

Hi Guys,
I have been reading many of these reviews here and they have been bringing up a lot of feelings that have been boiling and seething within me over the last two years.
All I can say is I have met someone and have been talking nearly exclusively with her for two years now. She has never asked me for a penny and yet, at the same time, she does some really strange, odd things that no woman would ever do in a conversation and this really bothers me. I'm 58 and I've been with a few women. I came here looking for a wife and I seem to be getting endless amount of games with this person and then she'll change and I'll get endless intimacy. So that's up for you to decide I still don't know what's going on.
However the one thing I notice about all these sites that have been mentioned here and I'll put this in capital letters because I wanted to make an impression: THERE ARE NO SUCCESS STORIES... ANYWHERE!

Date of experience: October 23, 2021
SupportTeam M. MatchTruly Rep
over a year old

Dear Steve!

Thank you for writing!

We appreciate your being our customers for 2 years.

It goes without saying some unsatisfied and suspicious users appear and they may submit negative feedback. However, we have never scammed anyone and we review every complaint individually. From our side, we do not tolerate the scam.

We would like to know more about your experience and kindly ask you to send us more details at [email protected].

Also, please note that there are indeed successful couples that made up after using our communication platform and we are working on its highlighting.

Best regards,
Matchtruly Customer Support

Minnesota
4 reviews
3 helpful votes
Follow Azeri M.
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Matchtruly.com sucks and the customer support sucks also because they are stolen profiles on their website because they are all FAKE PROFILES don't listen to them

+15
Date of experience: September 22, 2021
Pennsylvania
1 review
2 helpful votes
Follow Cj C.
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Chat operators and assistants to model profiles. You are not real talking to the girl. Its elaborate and hard to prove. They set it up that way

Date of experience: May 2, 2021
Pennsylvania
3 reviews
22 helpful votes
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With time on my hands during the pandemic and no place to go for entertainment, I thought I would look at some of the dating sites but was forewarned about the various scams used on these sites. Having tired of US sites which are riddled with fake profiles, I turned to MatchTruly, which offers model caliber women who are supposedly seeking "soul mates" with foreign addresses. From the first posting of my profile, the number of young women interested in a 60-year-old was almost alarming. I settled upon a small number in an effort to sort out the reality of the profiles and the extent of their interest. I have since deleted my profile but over the course of a year now, managed to spend sufficient credits to acquire the contact information for nearly a dozen women. What I have concluded largely comports with the postings of others here. The chat was entertaining and I believe that in general the women were real, as I could often get photos taken when asked. The patterns of chat however were quite similar. The women all send videos, which I stopped watching due to cost, and often letters, which I refused to answer except in chat text, again due to cost. They would also request photos, which still required credits but not an outrageous number. Then would come the requests for costly gifts usually beginning with massive bouquets of roses and perfume at four times the cost in the US. The most creative woman informed me that sending a sticker would elicit a vibration on her phone, which she would then use to stimulate herself. She was eventually thrown off the site but re-emerged under another name. Once I established contact with these women offsite, they would email once or twice and then, as others have mentioned, would complain about their internet connections and then only chat on the MatchTruly site. The last woman I met on the site was very convincing in her desire to chat offsite and meet me. We did connect several times by email but once I removed my profile from the site, she and all the others stopped communicating completely through their contact information and no longer respond to my emails. So yes, I am in agreement with all the others here. The site is a scam. The women are likely subcontracted and paid a percentage of what they bring in, although this is speculation. I am now inclined to believe as another poster suggested that the contact information is generated by the MatchTruly site and likely regulated there as well. My advice to anyone interested in the site is to steer clear unless you just want to have some fun and get an ego boost because the women only provide a fantasy.

Date of experience: March 23, 2021
GB
2 reviews
11 helpful votes
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Scum site
March 10, 2021

Scum site it was an employee I was talking to asking for money for her son she was poor robbing people for money

+27
Date of experience: March 9, 2021
California
1 review
0 helpful votes
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MEMBERSHIP
February 26, 2021

I ADMIRE YOUR BEING HONEST AND TRANSPARENT. I WANT TO BE MEMBER.THE WAY OF PAYMENT IS NET AND CLEAR, NO MISUNDERSTANDING.AT ALL

Date of experience: February 25, 2021
Ohio
1 review
4 helpful votes
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Match Truly. Com is the worst dating site ever on the face of this planet because the ladies are absolutely Fake and they will manipulate men to this website to spend more money on these credits for photos stickers and mail letters and video's. And they charged you for everything on this website and they are the biggest scammers in this world and the ladies are actually paid models to work for this company match truly and these ladies are actually paid employees that works for this company. And the customer support are nothing but liars and big time scammers because they like to swindle money out of my $#*!. And they lie so much and they are worthless piece of garbage and they are a pack of lies. Because the customer support are very rude and very argumentive and they are money making scams please stay away from this evil website is No good because it is absolutely Garbage and the customer support treats people like a stupid dog and they are awful.

Date of experience: December 17, 2020
Florida
1 review
3 helpful votes
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My experience if over a yr shows me mtruly hires women in 20/30's to profess live to older men fr western countries to keep them "paying" on the site! Once you buy the womans pers email ( ave cost $500 FR A GIFT) to l to leave the site, SUDDENLY she is no longer interested! Have lost over $6000 over a yr to this scam site! DON'T BE TAKEN!

Date of experience: December 9, 2020
Kentucky
1 review
3 helpful votes
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Match truly is the worst dating site in the world because they are too fake and plus the customer support they are Nothing but liars and swindlers. And that one customer support agent that I was talking to I think his name is Jason and he is the worst customer support agent in the world and he is really rude and very quick to cut off right in the middle of the conversation. And he was an $#*! to Me and why don't he get a new job and quit scamming people for money you jerk before I call the cops and press charges you crooks. However match truly is the worst dating site in this world these ladies are Fake and believe thay are Not real because these paid models are married and they are big time manipulating machine and they are terrible and they like to take advantage of people's hard earned money this website should be closed by the FBI and I hope they will rott In jail you crooks. Anyway do not pay attention to these crooks so called customer support. Listen men don't listen to the cockroaches of this website don't listen to these lying phony cockroaches because they will Robb you out of your money for communication with fake $#*! ladies because everyone of these ladies are extremely fake and they manipulaters of this website stay away from match truly.

Date of experience: November 17, 2020
Germany
2 reviews
2 helpful votes
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This lady in Matchtruly is a master scammer. Her name is Victoria [*******] also known as Victoria Morozova. She uses several tactics to deceive and scam. She uses impostors to write for her and if you fall in her trap and pay fir her contact, she will never reply to your emails, and she'll say that her phone is broken and that the password for her email is in the broken phone. She builds this web of lies that she weaves into a loop that traps her unsuspecting victims into spending more money on the website. I wrote to her on her VK blog and confronted her, and she admitted that she makes too much money to delete her Matchtrully profile. She is a master scammer. This is her Instagram blog https://instagram.com/victory_morozova?igshid=ugc7qh4aa6ui and this is her VK blog https://vk.com/vika_moro. Men be aware of this one. Report her if you have been scammed by her.

+1
Date of experience: November 16, 2020
Missouri
1 review
8 helpful votes
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Scam
November 1, 2020

Beware gentleman. I've spent $1000's on Rondevo and MatchTruly. I've gotten contact with 3 different women that I seriously wanted to have contact with and meet in the future. All the women did the same thing. They want you to stay and get their private contact information and promise you they will talk to you in free chat and video Apps. After you their contact information they have a myriad of excuses why they can't talk to you offsite. They just want you to stay on the site chatting, send you videos and emails loaded with pictures. Anything to cost you money. They have a huge selection of beautiful women who will pursue and flatter you. It's all a lie as far as I'm concerned. Just a scam. Save your money and try to find a legitimate site. These are both Associated with Victoria Hearts. Beware of being double charged when buying credits if you go there.The ladies(huh), talk a good game, and they're very good at it. They're totally insincere in my experiences. I hope someone from being as foolish as me.

Date of experience: November 1, 2020
Kentucky
1 review
1 helpful vote
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Yes because this dating site sucks $#*! and it is a biggest scam on the face of this earth and they cheat people out of their money and it is a total waste of time and money the customer support team are very stupid and highly manipulative human beings and they are very good about swindling people out of their money what a waste of time and money how stupid can they get.

Date of experience: September 23, 2020
California
4 reviews
41 helpful votes
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Matchtruly, Charmerly, Ukrianianchram, Victoria Hearts, Valentime, and more are all the same site operated by the same company. Charmdate is a separate company that operates similar fraudulent schemes with a lot of the same ‘validated' profiles. Read my review on here about Victoria Hearts or elsewhere about Alina Tkachuk to prevent yourself or ones you care about from becoming a victim to this extremely manipulative fraud like I and many others already have.

Date of experience: September 9, 2020