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From the business
MatchTruly is your space for practicing communication skills and rebuilding confidence in a welcoming, supportive environment. Our platform encourages self-expression and positive exchanges, providing an opportunity to learn, grow, and connect with others who value constructive dialogue.
Whether you’re refining your conversational style, seeking valuable feedback, or simply exploring ways to express yourself, MatchTruly is here to help. Every interaction is designed to inspire growth and confidence, making the experience both engaging and rewarding.
Join MatchTruly today and discover a platform where conversations are more than just exchanges — they’re opportunities to build confidence, gain insights, and grow personally.
MatchTruly Reviews Summary
The company has garnered overwhelmingly negative feedback, with customers expressing significant dissatisfaction regarding the authenticity of profiles and the overall service. Many reviews highlight concerns about deceptive practices, such as the use of paid models to engage users and the manipulation of communication to extract money. Customers report feeling exploited, with high costs associated with obtaining contact information and ongoing charges for basic interactions. While a few users claim to have had genuine experiences, the prevailing sentiment suggests a lack of trust in the platform’s integrity and customer support, which is often described as unhelpful and dismissive.
This summary is generated by AI, based on text from customer reviews
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My browser is cursed, I swear. Most sites reload mid-message or log me out for no reason. This one stays put. I can take my time typing without losing what I wrote. Honestly, stability like that is underrated
There's a quiet corner of this platform I keep coming back to, not for anything big, just small exchanges that don't ask much of me. I type something. They type back. No timer, no performance. It helps
Hi Barry,
Thank you for your kind words! We're glad to hear you enjoy the relaxed, pressure-free environment on our platform. Creating a comfortable space for genuine connections is very important to us. We hope you continue to enjoy your time and meaningful conversations on Matchtruly!
Best wishes,
Brin from Matchtruly
I couldn't get my messages through and assumed the site was broken. Turns out I'd hit the wrong setting. Support explained it without making me feel dumb. That little bit of kindness actually made me want to stay.
Hi Troy,
Thank you for sharing your experience. We're glad our support team could help you quickly and make you feel comfortable. It’s great to know that kindness made a difference and encouraged you to stay.
Best wishes,
Brin from Matchtruly
Didn't plan to stay long, then ended up in a weirdly great chat about favorite smells from childhood. Completely random, but I forgot to eat. It's rare to lose track of time online in a good way. It just felt really nice
Hi Faith,
Thanks for your review. It’s wonderful to hear you had a chat that made you forget time and even dinner — those moments of simple connection can be really enjoyable. We hope you have many more like it on Matchtruly.
Best wishes,
Brin from Matchtruly
You need to consider lowering the amount of credits spent to be able to exchange info. It needs to be more user friendly financially.
Hi Mark,
Thank you for your honest feedback. We also encourage users to explore ongoing promotions or larger bundles for better value. If you have more suggestions, we’re listening.
Best regards,
Brin from MatchTruly
Every time I have had to contact the site they have always been very helpful. Nora my premium manager is an absolute tonic and great to deal with.
Hi Bryan,
Thank you for the kind words! We're thrilled to hear that our support team—and especially Nora—have made a positive impression. We’ll make sure to pass along your compliments. It's wonderful knowing your experience has been both smooth and enjoyable.
Best regards,
Brin from MatchTruly
There are lots of helpful tools, you can filter by interests, location, and more, which really streamlines the search for the right people. It's all designed to help you find better matches, faster
Hi Andrew,
Thanks for your great feedback! We’re happy the tools help make your search easier and more efficient.
Best Wishes,
Brin from Matchtruly
I appreciate that you can start for free and then choose extra features if you want to expand your options
Dear Lisa,
We’re so happy to see your review — knowing that you’re enjoying our platform means a lot to us! Your support keeps us motivated to keep improving. Please feel free to connect with us anytime you have questions or ideas.
Best Wishes,
Brin from Matchtruly
What stands out for me is that this site doesn't just help you meet people, it gives you the tools to present yourself honestly. You can share your personality, your interests, and what you're looking for, making it easier to connect in an authentic way
Dear Kim,
Thank you for your kind words. We're pleased to know that the platform helps you express yourself openly and connect with others on a meaningful level. That’s exactly the environment we strive to create.
Best Wishes,
Brin from Matchtruly
The platform truly prioritizes user safety and privacy, which allows me to chat with confidence and peace of mind
Dear David,
Thank you for highlighting the importance of safety and privacy on our platform. We’re pleased to know you feel confident and secure while chatting here.
Best regards,
Brin from Matchtruly
The chance to meet people from different backgrounds and cultures is something I truly value about this site. It's like traveling the world through chats
Dear Noah,
Thank you for your kind words. We're glad the platform allows you to explore new cultures and perspectives from the comfort of home—connecting the world, one conversation at a time.
Best regards,
Brin from Matchtruly Support Team
I've found a great group of people to chat with online, we share ideas, exchange stories, laugh together. It's been such a refreshing and fun experience
Dear Michael,
We’re pleased to know you’ve had fun and meaningful conversations. Sharing stories and laughter is at the heart of what we aim to provide—thank you for being part of it.
Best regards,
Brin from Matchtruly Support Team
I love the profile-building options here. It helps me show my personality and makes it easier to start genuine conversations
Dear Morgan,
Thank you for your positive feedback! We're thrilled to hear that the profile-building options have helped you showcase your personality and start meaningful conversations.
Best regards,
Brin from Matchtruly
I've made a lot of new friends through this platform and still keep in touch with many of them. It's been a wonderful experience and has really broadened my social circle
Dear Pierre,
Thank you for sharing your experience. We're glad the platform helped you expand your social circle and build lasting connections. If there's ever anything you need, our support team is always here to help at [email protected].
Best regards,
Brin from Matchtruly
It only takes a few moments to start chatting, and the quick connection process really helps break the ice. There's no long waiting or complicated steps, just jump in and start talking
Dear David,
Thank you for sharing your experience! We're happy to hear that the quick connection process made it easy for you to start chatting. We hope this helps you have even more enjoyable conversations going forward!
Best regards,
Brin from Matchtruly
It's not just about meeting people, you can also share your ideas and thoughts, which helps build deeper understanding
Dear Isaiah,
Thank you for highlighting the meaningful connections you are building. We are glad to hear you are enjoying your experience and encourage you to reach out to support@matchtruly.
Best regards,
Brin from Matchtruly
My experience of Match Truly matches those of other reviewers on here. It is a pay per letter/view site, where you pay for letters, videos; stickers; photos; presents, all at exorbitant rates.
The profiles have all professionally photographed model portfolios. The site has translators writing messages and letters for those in the profiles on a commission basis. They encourage you to keep buying credits to keep the contact going. At the time I was on the site they were charging 3,000 credits to disclose the girls phone number and or email, even with their consent.
Then it was extra money to arrange meetings, together with extra money for the interpreter who had to accompany the girl in question.
Really, it is just a money making scam. Even if you managed to get the girl's phone number or email, they never wanted to contact off site as they wouldn't be earning any commission that way.
I'm surprised the Ukrainian Authorities allow this to happen in their country but I've seen other commentators saying there is a trail of companies in Cyprus, the US involved.
Repulsive that any woman would lend herself to such fraud, even if wages are lower in Ukraine.
Do yourself a favour, save yourself a lot of heartache and money and do not become involved with this company or its sister companies. You will find the same profiles on a number of different sites, same photos, sometimes different BIOS.
On one a girl named Greta was an airline stewardess, living in Albania. In another site she was a pilot living in Brussels, yet she still managed to be on both sites at the same time.
At first she claimed she was being hacked, then stated it was her girlfriend on the other site using her profile as she was shy.
That was simply fraud. When I reported the matter to the Customer Service at Match Truly, all I got was excuses. As I said, save your money and don't waste it on a scam site such as this.
If you are really interested in meeting Ukrainian women, go to Ukraine on holiday and meet a woman in person, you will have more chance of meeting a genuine person, not a scammer.
Dear User,
Thank you for sharing your thoughts and feedback with us!
Please be informed that we always strive to provide our users with a secure space for communication. For this purpose, we carefully approve validated members to be registered on the website and they undergo multiple verification checks that confirm their identity before their profiles appear active. Our affiliate partners make sure that there are no bogus profiles, and that the user you look at in the profile pictures is the person you are corresponding with. This, of course, makes it much harder for unscrupulous people to create fake accounts.
From our side, we review each complaint individually and do our best to resolve the problem in a satisfactory way. Also, we do not tolerate the scam or deception. We always do our best to make sure that every user follows the terms of our platform and take measures if we find any signs of violations.
At the same time, if you faced the situation that made you feel suspicious, please don’t hesitate to contact us via [email protected], your inquiry will be carefully reviewed and investigated by relevant departments.
Kind Wishes,
Matchtruly Customer Support
Matchtruly.com really sucks and believe me they Fake as wrestling and believe me they will take all your money and you Never ever will find a girlfriend off this website because they are stolen profile's and believe me they are and they are phony and they Are Nothing but a bunch of chat bots that is always online 24 hours a day seven days a week always online all the time and if you don't believe me look it up for yourself and you can also put a fake profile picture on your website and you will still end up getting multiple messages and endless chats No matter what you look like and you will see for yourself and why would any of a 21 Year old girl or a 18 year old girl would want to date a 90 year old man Are YOU $#*!ING SERIOUS REALLY?
Dear Rick,
Thank you for sharing your thoughts and feedback with us!
Please be informed that we always strive to provide our users with a secure space for communication. For this purpose, we carefully approve validated members to be registered on the website and they undergo multiple verification checks that confirm their identity before their profiles appear active. Our affiliate partners make sure that there are no bogus profiles, and that the user you look at in the profile pictures is the person you are corresponding with. This, of course, makes it much harder for unscrupulous people to create fake accounts.
From our side, we review each complaint individually and do our best to resolve the problem in a satisfactory way. Also, we do not tolerate the scam or deception. We always do our best to make sure that every user follows the terms of our platform and take measures if we find any signs of violations.
At the same time, if you faced the situation that made you feel suspicious, please don’t hesitate to contact us via [email protected], your inquiry will be carefully reviewed and investigated by relevant departments.
Kind Wishes,
Matchtruly Customer Support
I'm looking for true and honest dating site where i can meet someone for serious relationships.
Those girls attract by their incredible beauty but that's it... nothing serious. Very disappointing experience
Dear Rick,
Thank you for submitting a review!
Please be informed that Matchruly is an international online communication platform where our member’s satisfaction is our primary focus. We provide our users with a fast and convenient environment to initiate communication and share different ideas, traditions, and knowledge with other users of the website. There are many members of both genders with different preferences and reasons to communicate with other people and you surely can find people you like.
Our platform has been designed primarily for secure and convenient online communication with people across the globe and it is not a dating website. Every member is free to contact other users of the platform and we cannot prohibit them from writing to you, however, you can easily block or ignore members you do not wish to communicate with.
Please feel free to contact us via [email protected] at any time if you need our assistance, we are here for you 24/7.
Best Wishes,
Matchtruly Customer Support
Match truly.com is just a huge money scam and I really hope that these people go to jail very soon and for what happens in their country well they deserve to be punished or worse because I have No Mercy for scammer's like that and I hope they suffer the worst punishment of them all
Dear James,
Thank you for sharing your feedback with us!
Please be informed that we strive to provide every user with a reliable and secure space for online communication where violations like scam are not tolerated. We review each complaint individually and do our best to resolve the problem. We always try to make sure that every user follows the terms of our platform and take measures if we find any signs of violations.
We always provide high-quality support services for our members. Every query is carefully reviewed by our moderation, financial or technical departments. Our customer support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers.
Please, keep in mind that it's not forbidden to share personal contacts with your friends on the website, however, the internet isn't a secure space for sharing personal information with people you barely know. The website holds no responsibility for the validity of contacts you receive directly from other users.
Please do not hesitate to reach our support team via [email protected] if you are eager to get more information about this feature. We will be glad to guide you at any time.
Kind Wishes,
Matchtruly Customer Support
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Hi Michelle,
Thank you for sharing this! We're so glad to hear the platform's stability is working in your favor. Smooth browsing and uninterrupted chats are exactly what we aim for—happy to know it's making a difference for you.
Best regards,
Brin from Matchtruly