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Very sad. Really. I had high expectations. I sent a query and did not get a reply. When I finally did after a couple of emails, I was told to refer to their colleagues' email. Had I gotten it, would I need to send another one? Just disappointing.
I just placed a £300 order and received an email explaining that I could not receive my order until I sent in a colour copy of my passport or driving license! With all the data protection issues and identity fraud going on I found this very disturbing.
When I called they said they would put me through to someone in security but after 10 minutes waiting someone just hung up the phone. When I called back they said that either I send my ID (and open myself up to identify fraud) or they cancel the order.
They assured me that I had not yet been charged and the money hadn't left my account (although I could see the transaction had gone through in my bank statement). After cancelling the order she then said that it would take 5 days for the money to return to my account!
Now it is 2 days until xmas and I have no xmas presents and no money to buy them... I think that was possibly the worst shopping experience ever.
Ordered a pair of shoes and was asked to send my identity (have been a client for a while but moved to another country and had to change my address). It was done and then there were days of waiting without any feedback. The money was taken from the credit card but my order (which i discovered by logging in my account through the website) was cancelled without any explanation. Then there were days of me (!) calling the customer service. Once they said it was a mistake and my order would be shipped, but it never happened. Anyway, the story ends up that i had to call this company for days and they never contacted me back, they cancelled my order without any explanation though i was an "old" client, and had to wait weeks when my money was returned after calling and writing to them. Very disappointing and rude attitude. Do not recommend!
I have ordered several times before. It's better now because taxes and duties are included in price, $20 shipping fee. Called for tracking number and was disconnected. Within seconds a team representative called me back. Amazing
I have repeatedly contacted customer service regarding a faulty pair of sandals. This will be the 3rd week and I a disappointed and surprised it is taking so long. It was difficult sending the shoes back from the start being advised of wrong information and repeatedly calling with no callback. Due to the fault of the shoe I have asked for a replacement pair rather than a refund and do not understand the issue, it would have been easier to shop direct with the brand. Order number is OMF*******. Can someone please come back to me today and advise me a replacement pair of the shoes are on their way.
It truly is an Amazing Company, they believe in pleasing there customers. Ahead of most companies, Fantastic Designers, I'm beyond impressed how efficient I placed an order for Christian Loubotin item I received in two days, keep up the great Work,,,
I bought and paid for an item for a gift for my wife from this website waited a week for it to arrive as promised and found after callthat they had sold me an item they had no stock of the item and it would arrive in 4-6 weeks well past xmas.
Genevieve Jones is one of the best designs in jewelry in the world and matchesfashion has them for the lowest price I have seen anywhere! I am supposedly getting them for valentines day from matchesfashion and will let you all know how fab they are when they arrive. Great experience so far.
