MATCHESFASHION

I usually love matches and tell all my friends about it. I received an exclusive sale offer for $100/$200/$300 off, which based on how much you had to spend amounted to 20%-30% off. I went to the open page I had with my cart at my desk and when I refreshed the page and the price of my items all went up exactly 20%! Making the "sale" price almost the same as the original retail.

Was hugely concerned and emailed customer service but got no reply. I also chatted online with customer service and they said they were unaware of any changes and if I had any evidence. I actually did have a picture which I sent, I had sent a picture to a friend for her opinion on some shoes. As soon as I sent they ended the chat session! What a shady scam!

I have contacted matchesfashion.com several times about my concerns; however, I NEVER received a reply! The last straw came a few days ago with yet another item on my wish list selling out before I was even notified it was in stock (Prada Item #*******). I already lost out on the Chloe shirt in the size 42 as I had purchased it only to receive an email the following day stating that my order had been canceled as it was sold to another customer! SHAME ON YOU! I ordered the size 40, at the pressure of a stylist, knowing full well it would be too small and it was! I would never ever have received my last order if I had not checked my email when I did. It too was on my useless wish list and I received an email that it was low in stock. I never received an email when it arrived in stock! The wish list is a total scam! I am well and truly finished with Matches and will NEVER shop with you again. And no, don't even bother humiliating me with some useless credit of $25. What an insult that is.

Delivery is always fast and reliable when it comes to Matches, and prices are usually fair. The issue is, I have so far purchased 3 pairs of Alexander Mcqueen sneakers from them, and only 1 pair was in perfect condition. The other two had small faults such as the sole was slightly damaged, the rubber was loose where the sole and leather upper meet, the leather upper seemed to be stitched in a little wonky on my latest pair etc. I don't know if there is a quality control problem or something, but probably wouldn't recommend if you're buying designer shoes.

I just received Alexander Mcqueen shoes from MachesFashion. I found out the left shoe is 1 cm longer than the right one although both sizes are 41. This is really funny.

Also, I received other Alexander Mcqueen shoes from MachesFashion a few days ago (using another account) and the item had scratches and torn leather at the center of the back of a shoe. I think this company sells those items which haven't passed quality tests by manufacturers.

I just contacted its customer service center and they said they can reship a new item once returned. But there is an issue. I paid $79 CAD for the tax and DHL brokerage fee but I have to do paper works and go to the Customs office to get a refund of this and give up the DHL brokerage fee of $18. Then, I have to pay another $79 CAD for the tax and DHL brokerage fee when I receive the new item. I have to waste my time to get a tax refund from the government and give up $18 I paid to DHL because this stupid company sent me the item without a quality check.

I will never use this website.

I bought an item that turnout out to be faulty (shoes that broke after 2 wears and not worn for very long at all). It has now been over 4 months and I have not had any resolution. I sent the shoes back to Matches 2 months ago for them to inspect. The last email from them was 1 month ago saying they would update me shortly and since then no response despite multiple emails from me prompting them. This is terrible customer service considering the elite price points and brands you are stocking. Replies take a very long time (over a week minimum) and there is no sense of following up or actively trying to sort out an issue. I'm surprised so many luxury brands are willing to be associated with this level of service.

I tried to place an order and NY State tax was being charged at checkout. There is no tax on items from companies with no physical presence in NY. When I contacted Matchesfashion.com they kept insisting that this was due to licensing agreements. They said would absorb the duty, but had to charge sales tax. First, there is no NY state tax on items purchased from a company that has no outpost in NY, second there was no duty to absorb because the item was under $800. These people are scammers. Needless to say, i did not order from them.

I have placed order on 26 th november and needed to receive the dress by saturday. But they havenot sent it yet. In two days i have written to the customer service severally that i needed my order to be shipped urgently they only promised that they will ship it but they have done NOTHING till today. If i ordered from my theresa the same dress i am sure that they will ship it the same day as they always do. Dont shop from matchesfashion THEY CANT WORK.

I've order many times from Matches Fashion. Note that it says "duties included". Once you reach a certain $ level in your cart, you can either prepay duties or pay them on receipt. Here is where you notice what the duties charged actually are. Problem is, for less than $800 USD, there are no duties to the US. I emailed MatchesFashion to ask why they are charging duties when none are due below $800 and they never responded. Thieves.

I order gift for my friend from Matchesfashion. They wrote on their websites that they will dispatch every order within 24 hours. My order were dispatched after 4 days despite I call to their customer service every day, they don't do nothing. They promised me switch from standard shipping to express to make the package arrived in time. They swear two times, that they did it. Yesterday the package was send and with no express shipping! Only standard and it will arrived - I already have information from DHL in three days. I'm so upset with this company. Totally ruined birthday gift for my friend, now I have one day to search for something else and I will received the package three days after birthday celebration. Really thank you Matchesfashion! Never more!