MATCHESFASHION

Since posting the below Matches Fashion finally asked me to send the item back for review but then again took no responsibility for the item not being fit for purpose (i. E. to be worn) - all I can say is buyer beware as they dont seem to operate under laws where countries such as the US or Australia would replace or refund the item.

Previous post - You cant return items you have problems with and shocking and slow customer service. I dont understand how they can make a decision for no return when Matches has actually not asked to see the item and check that the fabric/dye lot the shirt was made from wasn't faulty.

Under consumer law in Australia businesses that sell goods must guarantee that those goods are of acceptable quality - look acceptable and do all the things someone would normally expect them to do (e.g. Last more than 5 hours of wear without changes to the dye colour).

I will look into the laws in the UK as I would expect that this would be similar.

The fact they made no attempt to rectify this matter in any way shows such poor customer service. I wish I bought the item from the US or Australia as I would have received a refund or credit note. I am posting this review because I dont want this to happen to anyone else. Until shopping at Matches I have only posted positive reviews about online shopping experiences.

Ive shopped quite a few times from Matchesfashion and can say that the products, shipping and packages has been faultless.

As with any popular, international store Id suggest researching and making sure youre purchasing the perfect item otherwise there might be delays in a refund or exchange - Ive never been in that boat but I think its kind of common sense.

But overall, you can get amazing prices for some older designer products, and Ive always been surprised with their timely deliveries. Ive purchased from them several times and have always been happy!

Ordering from Matchesfashion.com has been one of the worst online shopping experiences. A) never once did they mention they were 'international' b) never once did they mention that there is a possibility that your bank could charge you an international fee. Their customer service is horrible and their site is deceiving. BTW - I read through their 'terms and conditions' which also does not say anything about international bank charges. I order from other 'international' companies all the time (i. E. Louis Vuitton) and have never been charged a 3% fee.

For well over a month now,@MATCHESFASHION has kept money for merchandise I returned during the time frame given. Mind you merch was sent incorrectly to me, (WRONG COLOR!) No one communicates with me, send me threats regarding contacting my bank, makes accusations over said issue. All the while, they still have my money, claim to not have spoken on the phone with me, take more than 3-5 bus days to reply, never call you back like they say they *******@MATCHESFASHION, they literally have their merch & my money

I ordered two Diane Von Furstenberg dresses in size 4. They were both on sale. In particular the leopard print wrap dress is gigantic and the measurements are way off from what I found on other website such as Net-a-Porter. They asked me to send it back for inspection by the product specialist. It slipped out of my mind and then after two months, they sent me back the dress claiming that there is nothing wrong with it and they will deny the refund!

This is just outrageous. It took them two months to figure out... and with no prior contact whatsoever, what kind of customer service is this? Did the specialist even bother to check the measurements? Even if the dress is not faulty, it did not pass the return deadline. They are just doing whatever to prevent returns with lies and scams.

My order number is OMF*******.

I spent $757USD on a Charlotte Olympia backpack and this company sent me a faulty backpack - a bag with a magnetic clasp so weak that the magnet will not seek its other half and gives you problems to close the bag.

It has been close to 3 weeks since my initial contact. I was told to send the bag back for inspection by the product specialist then Ill be contacted with options depending on the outcome.

After chasing them up every second day with an international phone call, I suddenly get an email saying I have been refunded $674. NO OPTIONS AS THEY PROMISED.

With further chasing, I get told that the bag was not faulty and in a useable condition hence I do not get my full fee (duties and taxes) refunded.

HOW IS A BAG WITH A MAGNETIC CLASP SO WEAK THAT YOU CANT MAKE IT STAY CLOSED SECURELY CONSIDERED NOT FAULTY AND USEABLE, AND TO BE SOLD FOR $757?

I have a different Charlotte Olympia bag with the same magnetic closure, and a different branded bag with a magnetic closure. On both, the bag stays securely closed, and the magnets seek each other when closing. If the product specialist cares to compare the level of weakness of the magnet with another bag using a magnetic clasp, they will understand that its clearly a faulty product. I have explained this to the customer care team and requested to pass this message, which of course, simply got ignored.

After requesting to speak with the product specialist, I am told that my case will be escalated by a higher managerial staff in 24H. ANOTHER LIE BY MATCHESFASHION.COM. 24H later, not a single word.

Beware. Matchesfashion.com is a company that thinks a bag is useable if it can contain things; never mind having to close it securely. Theyll also lie to you and give you weeks of agony.

I ordered a pair of $800 Louboutin shoes as a Christmas gift for my sister that arrived with scratches on the soles. This was quite disappointing because the scratches were obvious and it was clear the Matches salesperson didn't care enough to inspect the product prior to shipping it all the way from London to Vancouver, Canada. Their delivery service DSL didn't complete the delivery as they had promised so I had to drive to the DSL outlet near the airport to pick up the shoes only to bring them home to find they had scratches.

Manager, Ksenia got involved after learning about the situation and I'm quite appalled at her failure to rectify it.
Because of the Christmas time crunch, in order for me to have them delivered to my sister before Christmas, I asked that Matches deliver an undamaged replacement pair to my sisters address directly, Christmas wrapped and with no invoices or price tags for obvious reasons. Ksenia refused to accomodate either of those requests. I have previously worked in various customer service and high end retail businesses and a simple request such as this would be a no brainer in order to rectify the situation for a customer.

Needless to say I had to cancel my order and will be taking my business elsewhere. The shoes were ordered on December 3,2017, so this should have given them plenty of time to fix the situation in time for Christmas, which they refused to do.

I was returned my item by 21th sep because they send me the wrong tomford case for my Gucci eyewear... but I was waited almost 2 weeks time to chase after them for refund. They reply still pounding... until I have to contact my bank to request open dispute to get my money back... funny things is they keep argue with me that the Gucci eyewear comes different case... hello. The case with big TOMFORD on it... very bad as not responsibility as seller. Can't trust... hope all the buyer just be careful...

Has best selection of quality brands online. Always purchased from this company and received excellent service. All ok until I tried to return a pair of shoes. Shoes faded after once in rain. They were a pair of acne studio. I was told they are only for summer use and they can't refund. Summer is 70% rain in the uk. No information was sent to explain you can't get wet. Waste of £280. I have spent thousands over the years with matchesfashion. Won't be using again.

Avoid at all costs. I purchased a pair of Gianvito Rossi Portifino heels and upon the second wear the ankle strap broke. It caused me to fall down. Upon contacting Matches and showing them photos of the shoes, which even had blood on them from the fall - I was told I have to wait 2 working days for them to decide if I can return them. Ummm?! This process clearly highlights Maches lack of customer service and is actually violating my rights as a consumer. I am now looking into alternate options to recover the cost of the shoes. Shame on you Matches.

Hugely disappointed in Matches. One of the poorest customer services around. Lines are manned by very junior staff unable to authorise and help effectively. Promised call-backs that never materialise. Their interest is in shifting stock, so if you managed to receive an undamaged item in the right size and colour you'll find it ok. If there is absolutely any issues- you're on your own and are not likely to see your money back. There are several other retailers in this space and this is by far the worst customer care I've come across. Spend your money wisely.

This is my 1st time shopping with MatchesFashion & I had read some of the bad reviews, so was cautious, but thanks Eva for packaging my shoes so beautifully. They are the right size, undamaged & arrived to Australia, in 4 days - that is better than Australia Post! Ordered Sat, arrived Tue by DHL. Can't fault DHL either - I rang & requested they leave at my door if not home, & the courier rang the bell, & left them at the door. He was still in the drive when I went to the door. So my experience has been fantastic :) :) thank-you, I have wanted these shoes snce I saw them last Oct - finally a great price too.

BUYED 2 BOOTS
ONE WAS DIRTY
OTHER WITH A SEAM INSIDE
THEY SAID IS NOT THEIR FAULT
Look seam inside shoe of 2 cm in chelsea boot sole
Difficult to saw before trying because chelsea boot are thinner in ankle
And other one dirty
I cut my feet and they said is not their problem
Vary sad
Is possible that who made packages and quality control did not saw that!

UNBELIEVABLE
ALSO THE SECOND PACK ARRIVED WITH SHOES DIRTY AND WITH PROBLEMS
ALWAYS BLACK POINT IN THE SUEDE TAN AND THE DARK BROWN HAS PROBLEM IN THE SUEDE LIKE IT WAS CUTTING WITH A CIAPPET
ANOTHER PHOTO FOR YOU
THE last pictures shows that there is a sign in the same point where in the last order i find and cut my feed
So is not as they said not responsability of common project but was a problem that this model of shhoes has

Writing to express my strong disappointments and concerns. I placed an order last week, scheduled to be delivered last Friday, DHL couldn't deliver. Then waiting on Monday, DHL came, but said I was not at home. Despite the fact that my order's receipt name is C/o LEASING OFFICE. Then I asked to hold in the station, I drove all the way to the station, but they closed early. Ridiculous, right? Then I called both DHL and matchesfashion and they promised to deliver to me the next day. Waiting at home all day, but didn't get the package. So I called DHL and they said they forgot my package in the station.

So far, I have paid more than $100 on Uber just to receive my package. Their services and the experiences are simply horrible.

I think the site has great fashion, and they have the best descriptions with accurate sizing information and little videos. I like shopping on this site and have made several purchases. I am in California and delivery is made in two or three days. That's amazing. I downgraded their rating because of my last experience. I ordered a pair of shoes, and before they were delivered, they went on sale. They would not credit me the price difference. They wanted me to purchase the same shoe on sale and return the shoes not yet delivered. So I would have to repackage the shoes I receive, and send them back. They will receive the shoes and credit my account in ten days and send me the very same shoes at the sale price. All returns and shipping are free to me. Is that to anyone's advantage? Instead I am fortunate that my credit card refunds the difference on a purchase if it goes on sale within 60 days. I think they somehow get it from the merchant. So it is easier but still an unnecessary inconvenience for me to file a claim with my credit card. Going forward, I will still shop with them, but if I can get it elsewhere, I will. This is in incredibly dumb and terrible customer service that benefits no one.