MATCHESFASHION

I ordered a pair of shoes from Match Fashion paying £20 delivery charge on my international shipping. When the shoes arrived the shipping company asked to charge me an additional £15 for getting my package out of customs (more than the custom tax itself) bringing my already extremely high shipping cost to £35. When I approached customer service regarding the hidden fee (no where it stated that these charges may apply) they said that there is nothing they can do and claimed no responsibility for any additional fees by THEIR delivery company.
WILL NEVER SHOP THERE AGAIN

I've purchased Versace sneakers from the company in June 2019.
The gold plated hardware literally fell off the item on the third day of wear. I have photographic proof of what happened. After many attempts to contact the company (including sending many costly mail correspondences), they've agreed to accept the item for repair. After that, they were not responding to any requests from me and when I got an answer, it made no sense at all. Matchesfashions keep dragging the issue longer and longer and just simply kept ignoring me.
It took over 3 months to get the merchandise back.
When I returned it I took pictures of how it was mailed back for repair.
When I got the so-called "repaired" product back, it was something absolutely unbelievable: the footwear was covered with glue residue all over and dirt, the second pair (from the original packaging) of the Versace shoe laces was not in the shipment. The gift box was completely trashed. Most importantly, the Gold plated hardware fell off again on the first try! I
T definitely looked like someone wore the sneakers for a while, before they were returned to me. Otherwise there were never repaired or repaired by someone without any knowledge of "how to repair the footwear". I
Contact them again. I, again, spent a lot of time putting all the proofs together. Hey got back to me almost a month later and only after I demanded answers. At that point I was 6 (!) months into this fiasco.
The response from Matchesfashion rather shocked me. They stated that the item repaired was shipped to me in a better condition than it was when I mailed it back. That was complete dishonesty. I requested a proof of their claim, after all, at that point they were basically calling me a lire. No proof of their claim was ever produced, because it simply doesn't exist. I suggested that MATCHESFASHION fashion credits my account with 50% US Dollar value of then total I paid for the item towards future purchases and for what they've put me through, but I have never heard back. I honestly do not understand why they've treated me with such complete disrespect. I have been a very loyal customer and have spent a lot of money with them to date.
Perhaps, international consumer standards commission would like to re-view this matter?

Buyer Beware- they have very shady business practices.
1. They don't disclose that they require a signature- which was inconvenient since we were out of town. If they had disclosed it, we would have made the effort to go home a day earlier. Either way, we specified for them to leave the parcel in our mailbox (which is a service they offer) yet, they failed to do so and the security footage showed they made no attempts to SECURELY put the parcel in the mailbox. Have no clue where it's at or what happened to it at this point.

2. Horrid customer service. I made several attempts to reach out to matchesfashion. The only useful method seems to be via email and even then it took over 24 hours to get an initial response. 'Anna-Marie' with "customer care" wasn't helpful at all. She said she would "look into the matter" and it took her a couple of days to just tell me that they had no responsibility for their mistake.

My experience with Matchesfashion was poor. (Buy your goods elsewhere.) You'd think that a third party luxury goods company would have competent customer service reps and have shipping details down (not making "rules" up as fits their needs...) But mainly, they need to let their buyers know that they require a signature and that if your order ever goes missing/gets stolen you're screwed. It's 2020 and they can't even ship an item out properly!

I would never recommend this company. They dont follow retail laws and seem to me a scam. I ordered 4 months ago a pair of trainers from them and they sent me a wrong pair with completely different size. I called and complaint that was acknowledged after weeks and I was told to take pictures of wrong item sent. I didn't it straight away and they agreed that it was a wrong item so i had to send it back. I never heard from them for almost 2 weeks. Upom chasing for good 2/3 weeks, I was told that money will be refunded in next 5 days. I waited another week but nothing. So I had to chase again and everytime was a new agent so they had to investigate over and over again. I got so frustrated as they did not process any money and took my trainer as well. They were zero apologetic and kept delaying the process. Everytime different agent assured me that money wil be processed shortly and it never happened. They were illegally keeping my money and trainer and after more than 2 months they told me that refund won't be processing as its now out of 30 days period. I was shocked on their negligence and stupidity as how they could even come up with this excuse when they had the wrong trainer back with in a week. I asked to spoke to any manager but all the time managers were away or busy. No one gave me a satisfactory answer for ages. After almost 3, I managed to speak to a manager who came up with sonething completely new that trainers sent to me were the correct so i need to have the same trainers as for them someone during transit of my delivery sealed my order so it's not there responsibility and I need to keep the wrong trainer. I was completely in shock as they don't have any store and they only way to speak to them is either a phone or an email. I am so helpless as I don't know who to report this fraud, I paid 135 pounds and they want me to keep a trainer worth 70 pounds cz of the delivery company's mistake and I even don't know as they just come up with some stupid excuse not to refund me but keep the wrong item. The staff including managers are so unprofessional and manipulator. I feel so helpless as my money and trainers are with them and I can't do anything. They are definelty not following retail laws and if someone doesn't take it to court they can commit this fraud so easily. I was told several times that my refund wil be processed and after almost 3 months they changed there verdict 6 times and everytime they came up with some new excuse not to refund. I got so frustrated in the end and helpless that I even asked them to give me correct size of whatever trainer they sent me but the manager I spoke to was so rude that she did not help at all and wanted me to keep the wrong trainer as they knew I couldn't take it to court as I never did in last 3 month's so they knew I can't cause any harm. I never posted on social media and they observed it for 3 months and kept promising me to refund until they realised that I'm not taking any legal action as well as taking it to social media so they changed but I was waiting for them to reconcile this fraud. I would not recommend them at all as they are selling expensive brands and its so easy for them to deliver cheaper items and profit from the extra money and wait if the customer is weak, then fool them and keep the difference as they don't have any stores and you can't access them.

They advertise their items in the currency you choose. However, they are based in the UK so will process transactions in GBP, then convert the amount to the currency you requested. Which means unnecessary foreign transaction fees on your credit card statement if you are based outside the UK. When questioned they lie and deny the GBP issue. Keep insisting they only charge in your chosen currency. But one call to my card issuer and they were proved liars very easily. Got nowhere with customer service. Never again and will let my friends family know too

Bought a pair of espadrilles and they looked like the shoes were from 2 different pairs ie they had different designs.
When I returned them it took over 3 weeks to receive a refund and they would not refund the freight charge even though the shoes were not as advertised.
They said that the shoes are hand made and can vary, but on the website the shoes advertised look identical. This is clearly false and misleading advertising.
I will not buy from them again and would not recommend the site.

I've been a loyal customer of MF.com for years until recently. First of all the quality of products are getting worst with every order. First dress arrived with stitches sticking out. The second time only part of the order arrived, then expensive jewellery arrived in a dirty box and finally, a very expensive designer shoes arrived damaged. That time because I really liked the shoes I thought I'd exchange them for a non-faulty pair and immediately notified MatchesFashion.com asking if there was an opportunity to exchange for another pair and included photos of the faulty damaged shoes. They responded that a decision would be made within 48 hours and someone would contact me at that time. 48 hours went by - no response from MatchesFashion.com, 72 hours went by- no response, 96 hours went by - no response, it's been 6 days now (!) - still no response. Only after I contacted MatchesFashion for the third time trying to get some kind of response from them did I receive a response, which was in fact just another copy and paste email. I've been shopping online for years and have never had such horrendous customer serivce experience. MatchesFashion simply don't value customers and their customer service is simply non-existence. Luckily, there are plenty of other shopping sites that treat their customers better and value us and the money that we spent with them, I stick to those websites from now and on.

I bought 4 different times. I kept 3 out of 4 items the first time and was promptly refunded. The next three times, I NEVER saw a penny. I emailed and they quickly replied that I needed to wait 10 business days. Not a problem so I called after 15 business days and they said wait a little longer as by their account it had only been 10 days. I waited another 10 days and emailed. Guess what - never heard back. Now have filed a dispute with my bank for the $3,500 plus money they owe me! Buyer beware!

DO NOT BUT FROM THIS COMPANY
DO NOT BUT FROM THIS COMPANY! THEY WILL STEAL YOUR MONEY AND TIME!

I ordered a few months ago a pair of gucci princetown as I liked my previous ones so much (bought my previous ones straight from the gucci store) but this time I thought why not online? After I ordered them online the shoes arrived and I thought yay lets wear them, after not even joking 4 minutes with a protective layer the front of the shoe (wooden material) just broke off? I have never seen something like this? I contacted them straight away and returned the shoe! They promised it wont take longer than 3 weeks... well its been now 8 weeks and during the waiting time they nearly ignored all my messages! Had to contact my credit card company trying to get back my money... today after these 8 weeks they finally got back and said, they wont give me a return? And that they will send the shoes back? Now I'm sitting here thinking, you guys left me in the dark for weeks, ignored me, sold me a faulty product and you wont even refund me my money? I bought the shoes back then to wear in summer as they are slipper? I do not need them especially a faulty shoe for this price nearly £500 to wear in winter now? I JUST WANT MY MONEY BACK!

So if you consider investing in such an expensive shoe please please go to Selfridges or directly to the store but DO NOT BUY FROM THEM

Terrible customer service.
My problem is not resolve for 3 weeks.
Instead of 3 items I received only 1.
Is not recommended! For sure...

Terrible, ordered a t-shirt 350+ euros a week ago. Haven't gotten an confirmation mail nor a shipping mail. Mailed them about it and they replied:
"I can confirm the order was unsuccessful.

Any funds that might appear to have been removed from your account, have simply been held as a pre-authorisation, which will be automatically reversed by your bank within the next 5-10 working days."

What the f is this bs? How was it unsuccessful when Paypal got through? On my Paypal it literally says I paid.

I purchased some Fendi earrings (almost $500) and upon arrival one of the earrings was tarnished. I immediately notified Matchesfashion.com. I asked if there was an opportunity to exchange for another pair. I was asked to send pictures of the earrings, which I did. I was told that a decision would be made within 48 hours and someone would contact me at that time. 48 hours went by - no response from Matchesfashion.com, 72 hours went by- no response, 96 hours went by- no response, 120 hours- no response, 144 hours went by- no response. Only after I contacted Matchesfashion to hold them accountable to ME as a customer did I hear from them. They acted as if I was bothering them, and said that they wouldn't be providing a monetary credit or refund and that I need to return the item. I HIGHLY recommend that you don't purchase anything from this retailer. They don't value customers, they aren't customer service focused, and they sold me tarnished earrings without trying to make it right. I don't ever plan to purchase anything from their site going forward.

I ordered my Balenciaga Tee on Monday from MatchesFashion I complete the email with them as request from matches I need an email so I created after that i proceed to the payment everything is good until I go back the home patch of MatchesFashion my email is invalid can't be entered and i've been messaging MatchesFashion about this issue and they are not replying me. Is this how your coustemer service is? Isit fair to us from buying for u and not knowing that u won't reply to us. This is really horrible. My order number OMF*******. I contacted DHL regarding this delivery they said there's no delivery coming to me. I'm living in Singapore please get back to me at my email: *******@hotmail.com. Thank You.