Masseys

I have been trying to return a pair of shoes for a month. I inquired 2 weeks after shipping them back only to be told they had no record of them. Yesterday I received the shoes back with a note, stating " They were not purchased from Masseys" I enclosed the receipt and sent them back in the boxes, both inner and outer, they arrived in. I emailed customer service all of the documents along with a copy of my order from their website, only to be told again, the order was not theirs! They claim I ordered one color yet sent back a different color. I sent back what they sent me. Do not order from this company. They neglect you after the sale.

If you have to return shoes for any reason you are not getting a full refund! They charge you 7.95 to process this! My bill was all but paid sent back 2 pairs of shoes and I still have a bill of 152.00. The lady says well it was 226.00 yeah because they only refunded one pair of shoes but claim they did both! Seriously a money scam if you have to return the shoes. I will stay with other companies who stand by you if you need to return or exchange shoes for any reason! Lost this customer and I told a $#*! ton of people stay away!

I'm told that if you pay your bill before the 3rd of the month you won't get credit for that payment, I paid my May 2018 bill before the 3rd of the month, which was 20.00 my June bill was 40.00 because I paid my bill to early, what kind of bull crap is that as soon as I pay off this account I'm done with all my accounts I'm current never been late or missed a payment that I can recall, that is one stupid rule, I'm going to do live about this and see what others think, oh! They have me a one time fix on my bill and took the 20.00 off what the bull crap!

It's my very first order with MASSEYS. My sandals shipped in a timely manner. I gave a 3-star rating because the quality of shoe received is cheap for the price that I paid. Also, they use European chart to select shoe sizes. I ordered a size larger than I wear to make sure they fit (European size 32). The sandals barely fit and were too narrow for a wide width.
I decided not to purchase any more shoes because they do not use USA shoe size chart.

I ordered 3 pairs of shoes and returned 2 pair to the company within 2 weeks. But once you order the shoes and they are sent to you, you do not get money back when you return. The return policy states that you have 120 days to return. They don't tell you that they never return your money. Plus if you don't pay they add approx $60 dollar late fee and high finance charges. So now I'm in collections and Masseys claimed I did not return the shoes within time frame. Untrue! DO NOT ORDER FROM THIS COMPANY!

Not sure where they hire people for their customer service jobs but one requirement must be that they must have an attitude and not want to do the work of a CSR! RUDE INCOMPETENT AND A COMPANY THAT NO ONE SHOULD EVER PURCHASE FROM! When I finally got a semi-competent person on the phone she didn't want to wait for another CSR to get on the phone and asked if I wanted to call back!? They provide a return label then charge you 7.95 for it and charge you for shipping it out to you! WHAT A JOKE OF A COMPANY I CLOSED MY ACCOUNT AND POSTED THIS AS I WAS WAITING FOR A CSR! STAY AWAY!

I could go on and on about the terrible customer service of this company! The clothes they sell are overpriced and crap. One top I bought completely fell apart the first time I wore it and they will not take it back. The other top I bought is was shorter than the photo and fits terribly. After my problems with the top that fell apart, I am DONE with them and am out about $100. They take you money and don't give it back and leave you with crappy merchandise.

I brought 2 pairs of beautiful heels from them that was too big and a pair of cute kids shoes that was too small. I returned them unworn and would have exchanged them, but shut down my account due to the fact that one of their representatives called my house on a Saturday and got a nasty attitude with my loved one. Even when I told them the shoes were on their way back and told them the day I mailed them off, I had to reiterate this to each representative that called me thereafter who saw this noted on my account, but called anyways wanting a payment. Today I received a bill from them where the charges was broken down as follows: using Their mailing label to return the shoes(return processing fee) cost me $7.95, a late charge of $15.00, a finance charge of $2.49 plus I owe them $45.98 due to Not receiving the full credit on my return. I asked Alyssa, the representative I spoke with, what about the money I spent to ship the shoes back and she asked me did I send them from the Post Office and I told her yeah and she said it didn't matter considering I used Their label to send them so I am out of that money too! SMH

I ORDERED A PAIR OF RED AND A PAIR OF BLACK SUEDE BOOTS. I ASKED FOR A 8 1/2. THEY WERE WAYYYY TOO BIG. I RETURNED THEM SHIPPING COST $16 USP FOR A SIZE 8. SIZE 8 WAYYYY TOO BIG. I RETURNED THEM SHIPPING AGAIN $16 UPS. THE 7 1/2 FIT BUT THE MOST POOR QUALITY I HAVE EVER HAD THE DISPLESURE TO WEAR BECAUSE THERE IS NO ARCH SUPPORT. I HAD NO IDEA THESE CHEAPLY MADE BOOTS WERE MANUFACTURED IN CHINA! FURTHERMORE, I HAD PURCHASED A PAIR OF WOMEN'S TOE WARMERS FROM MASSEY'S CATALOG IN 2015 OR 2014 AND THEY WERE MOST COMFORTABLE AND I THOUGHT I WAS GETTING THE SAME BOOTS NOW AS I HAD THEN. IF YOU WANT FALLEN ARCHES BUY BOOTS FROM MASSEY'S OR SHOE MALL. YOU HAVE BEEN FORWARNED! PAR I GIVE THEM A ZERO RATING!

It's 2017 & they still don't take credit or debit cards to process your down payments on top of if your to required to pay a down payment they still send out a snail mail letter which can take a week to get to you then you have to mail it with your payment which takes even more time then you have to cross your fingers & hope that the damn shoes are even still in Stock. Like come on people! If a person is required to make a down payment have it so they can do it on your website to make things faster it's common sense idiots! What's even more stupid is they score your credit EVERYTIME which calls for the down payment. Wth ever happen to if you get credit from a store & aslong as your in good standing with them it's all good sheesh! I'm over them & moving on.