Masseys

I ordered 3 pair of shoes. Had to return all 3 because the sizes were wrong. I'm being charged $40.00 for return fees ONLY. I DO NOT HAVE ANY SHOES. THIS COMPANY IS FRAUDULANT. CUSTOMER SERVICE IS RUDE AND NOT COOPERATIVE. THEY DO NOT WANT TO CANCEL MY ACCOUNT BECAUSE THEY CONTINUE TO CHARGE INTEREST.
DO NOT BUY FROM HERE. THEY OFFER CREDIT BECAUSE THEY CHARGE DOUBLE OR MORE WHAT THE ACTUAL SHOE SELLS FOR. DISQUSTING. UNETHICAL. THIEVES

Up until now I've been happy with their products and service. I recently called them to find out why my monthly payments amount had not gone down. According to their chart anything under $500 should only be a minimum payment of $40 per month. Anything over $500 is 10% of your balance. What it does not say is that once you are over $500 you will continuously be billed 10% of your bill until you reach a balance of 0. At one time my balance was $755.60. Now even though it's almost down to $400 I am still being charged $75.56 and not $40 as their website states you'll be charged. Don't let these guys fool you.

I ordered 3 items from the catalog and recieved them fairly quickly. I found the purse I ordered to be less than what expected and definatly not worthy of the 60.00 price tag. I returned the purse and found out after the return that I was charged a restocking fee. Between all the charges for returning that item I should have donated and taken the tax deduction, I would have done better. The rest of my order was 2 pairs of boots which I really like and they fit wonderful. However, the Storm boots (by cougar) have not lasted and the sewing is coming apart in several places. Lesson learned, if u want quality winter boots buy local so if you have a problem it's an easy fix. So I guess it's a 1 out of 3 that turned out well.

I've been a customer for 2 years. I used them here and there because they are 30% or more expensive than Amazon. Anyway, I got a pair of booties for my cousin for Christmas, but bought them back in mid October because I didn't want them to sell out. She tried them on 12/31, sadly too small. I logged back into to do the return around 1/9/19 - they changed their policy from 120 day return to 60 DAY RETURN. I'm stuck with $112 shoes that no one can wear. Have I mentioned they are way too expensive for their clothes, shoes and RETURNS!

I ordered Uggs boots with Massey credit, with the intent to make payments and bring up my credit score which was low due to no credit. I placed my order and then I recieved an email explaining that they wanted a $56.78 deposit. I sent the payment using a prepaid debit card. After I made the payment but before I recieved my package, I recieved 2 letters saying I was not approved for credit at all. I started to worry.
I recieved a package about a week later with a tiny mans dress shoe that had a strange looking Uggs label but they clearly were not official Uggs. This was not my first pair of Uggs so when I opened the package I could tell right away. I called and explained my disappoint and explained they were in the mail as a return. After I sent them back I waited for 6 weeks, (xmas and new years passed durring this time) partly because I was so busy the issue was forgotten
And because I was just expecting a simple refund. Then I recieved a missed payment notice in the mail which caused me to call regarding the shoes because by this time, the holidays were over and they had ample time to receive the shoes, note my account and issue my refund.
On the call a representative told me my refund has been credited to my account today in the amount of $24.00. I explained I did not receive any refund as of this moment and that that amount is not what would be expected. The representative forwarded me to a "supervisor" who got on the phone and unprofessionally asked me "what's going on" I explained the situation about recieving a bootleg product and she informed me that my refund of $24.00 was mailed. There was nothing further to discuss, I was impatient and lost my cool so I ended the call. I am entering a dispute with my bank for a refund. The buisness operations of this company is unacceptable and I believe they are running a scam by keeping peoples money for shipping and restocking even though the person recieved nothing in return. I ended up losing over $50 and have nothing to show.

I purchased and paid for one pair of sneakers from this company, then ordered one pair of men's boots that were returned, and they continue to insist I owe them over $400.00. I say... let's start a CLASS ACTION LAWSUIT!
They accuse you of ordering items, you didn't order, they have no record of returns and they threaten to destroy your credit.
NASTY CUSTOMER SERVICE REPS WHO THREATEN TO RUIN YOUR CREDIT DOES NOT SIT WELL WITH ME.
STAY CLEAR FROM THIS COMPANY!

I had order 4 pairs of shoes/boots from this place. The KOKO boots by bearpaw where 89.00, at the shoe store not close to my house but had a flyer in the mail same boots for 55.99 so I sent them back on Nov 10 2018 and a pair of skecher dreamers on Nov 16th didn't see any refunds they told me had to wait 14 days so called back becauseof Thanksgiving couldn't get refunded yet but that the 2 pair of shoes were there. Waited a couple more days still no refund! Said pair of boots and shoes were there they refunded me only for the skechers and said the KOKO bearpaws were not there. Tried emailing with no satisfaction. This place is trying to RIP me off and I don't like it! DO NOT ORDER FROM MASSEYS

Have been a Masseys customer for THREE years... BEWARE... Their promo codes are deceiving. The shipping makes up whatever the so called discount they allow they make it back in the shipping. Monthly payments are not accurate... They will bleed you with payments. Yes the quality of goods are good. Nothing to do with them... they sell brand names. You can find these brands on AMAZON. If you are a "PRIME" member you pay NO SHIPPING... Amazon's CUSTOMER SERVICE is exceptional. Amazon leads the way with interconnected shopping. SHAME ON YOU MASSEYS!