Masseys

I purchased a pair of booties from Macy's. They're very cute, and they did get here in a reasonable amount of time. However, I tend to have thick ankles genetically, and the booties cut into my ankles. I wanted to return the booties, so I called the customer service and I got this person giving me some sort of an offer for $100 discount on local shops. I told them I didn't want the $100 discount coupon I just wanted to talk to Macy's, and I refuse to give them my date of birth and my credit card number. They told me that without that information they were going to disconnect the call. I hung up on them first. Do not, do not, do not deal with this company. They are terrible.

This company deserves no stars! Nothing but a complete rip off. 39.99 shoes ended up costing 115$... Buyer Beware! Scam

The worst company in the world! They sent my husband a package he never ordered. I called them to tell them about the error and they said that someone else ordered it and not my husband. Before I hung up they wanted me to send them back the package. I didn't send it back because it would cost me money and we never ordered from there! What a lousy way of doing or keeping business! I will never ever order from there, ever! They also took out hard inquiries on my husband's credit report and call him all the time! What a worthless company! Here to warn other of this fraudulent company!

I paid $19.76 for Down payment on a pair of $74 dollars and they I returned and I never got my money back

I started purchasing from Masseys because the claimed to help improve your credit. And they can by you have to be careful when purchasing. Their prices are are exorbitantly high. So they double hit you because you paying more for the items and spending more on interest for the credit. If you purchase and return something you are charged a high restocking fee and of course interest. The bill will arrive before the items arrive. And their customer service is awful. If you don't have to deal with this company don't. If you do watch all your charges. And be ready to have 1000 phone calls from them with reminders.

The items were alright for the most part, until I had to return something. They charge a fee for returning the items. Which meant I would lose money for giving something back. So if I bought something and it didn't fit I would be charge for returning it. The larger department stores don't do that. And I am stuck with a pair of pants because they don't fit. I guess I'll give them away. My lose.

I've been with Massey's for quite sometime now and last month I made a payment and the representative said it didn't go threw call back tomorrow to see if it post so I did just that and they said it didn't post i need to make a payment so I did and it was a double payment the Rep said to call my bank she can't undo my transaction so I did they gave me my double payment back and reached out to Massey and when I tried to make a order it kept canceling my order so I called and spoke to a supervisor and she informed me that they canceled my credit so I asked did I not make a payment she said I did make all payments but unfortunately they just canceled it and she doesn't know why I should get a letter... This is crazy if I made all payments how could yall do this and she hung up but I definitely wouldn't recommend this site to anyone this is crazy... T.Ruffin

I had a 53 minute wait on the phone before the agent answered. Then I was told the item was not in stock in either color in my size.

Applied for credit said I was approved and charged their minds very upset placed order gave order delivery and they said something different

Masseys says you spend $250.00 you get $100.00 Off your Order! Don't be deceived there are Restrictions & everywhere it says that you save the money there are UGGS & UGGS are excluded but they don't tell you till you Call! The Customer Service Reps are very Snippy & when u ask a question they make you feel $#*!ed. Im Sorry I don't like saying that word I usually say Botard & there's people that can't help it. I do apologize. I asked for Supervisor & I think they give u to whoever they want. They are Overseas agents which is everywhere now but usually I can't understand them & when u ask to speak to someone else they will not give u to someone else & they argue with u that they can help you? But I can't understand u? What is going on with Masseys? I order for my Mom she can't see so I do it for her. It really aggravates me that my Mom is 70 yrs.old and they would take advantage of her by lying about $100.00 off $250.00 She originally wanted to buy 3 pair of UGG Sandals 1 for her & 1 for me (daughter) & 1 for her Granddaughter (my Daughter) we all have bad Backs & Legs & Feet. I don't know why there $139.00 for UGG Sandals but with just 2 pair ordered it was $279.98. This is messed up Masseys should be in trouble for False Advertisement & Staff should be Nicer but they never are. Theres Know excuse for any of this...

Don't buy from them! If you return shoes for a refund, they'll charge a shipping fee and a restocking fee. We got charged $24.80 for shoes we returned.

I placed an order in November for shoes, I placed another order 2 months later for another pair. I paid off my 300 First balance with intent to return the second pair of shoes, it took them forever to send me a shipping label, I had to call back and tell them I have not received a shipping label,. I finally got it sent in I admit that I could have sent it in much sooner but illness and family emergency prevented this from being a priority. I just got a rude call from somebody saying that I owe on 172 but he received the shoes kept cutting me off when I kept asking him about it and why it didn't add up but he insisted that they got the shoes and it moves for late fees and interest. I asked to speak to somebody else I got hung up on. The second guy kept cutting me off, insisted that I didn't get the shoes back, I said I did not appreciate being called a liar because he insisted that the shoes did not get returned, I said why would that guy tell me he had them then he said he didn't say that, the notes only said that I refuse to pay. I laughed and told him I didn't say that. Argument ensued this is the worst company I've ever dealt with. I was told I would only be charged the return item fee once they received it. That's fine I have no problem with that but these two guys were insisting that I did not read the fine print and I have to pay late fees and interest for something I don't even have. Avoid!

I ordered 3 pairs of shoes and was supposed to get free shipping if order was over $75. Great, right? Ends up only one pair was available to ship (not advised until 3 days later). So was charged 30 bucks room ship one pair of shoes. Total ripoff. They are overpriced to begin with. Will NEVER order from them again.

I've been a member of Massey for the past 3 years. I've never missed a payment and payments have all been on time! This month I forgot to pay the month of June. Masseys called me 3 times repeatedly. I didn't answer. The next day Masseys called again excessively. The representative was rude and asked when can I make a payment? I told her I didn't realize I missed a payment. I asked her, ma'am why are you calling my phone a ridiculous amount of time for a missed payment? When I have never missed a payment in the past? She rudely asked again when will you pay? Now the total balance was only $41 dollars. I told her I'll pay this evening. At this point I don't want anything to do with the company. I told her remove my phone number and I will not order again. Please do not bother with Masseys. Quality of shoes and clothing is not good and overpriced! You can get a better deal ordering from Amazon and just use Affirm/Klarna if you want a payment plan. Masseys is TRASH

TOO EXPENSIVE never sales and for the price over a hundred dollars sandel falling apart after wearing TWO TIMES PRICE RIDICULOUSLY HIGH NOT WORTH IT! I CALLED ABOUT THIS PROBLEM THEY DONT CARE!

I'd rate it zero but have to rate at least 1 or can't leave a review. Sent me cheap knock off. I returned, they billed anyway. Horrible c/s in other countries, poor grasp of English, no help. Finally stopped billing me for the shoes, now billing me for sending them back. Every month adding late fees & penalties for non payment even though delivery conf shows they have the shoes. SCAM! Reported to police & FTC for fraud.

I have purchased 5 pair shoes and several ladies fashions. I found the items to be of good quality. I had returned one because of size and recieved smaller size in a timely manner. Thank you Masseys