Masseys

I will continue placing my orders with Massey catalog.I get compliments about my shoes / boots / clothes that I order from Massey catalog. My packages comes within three to four day 'THAT OKAY' and I have been always satisfy with my order's.shopping with massey there Customers services they are nice and professional and polite to me ever time.I like to say to Massey's company I'm glad to have meet you to become a customer. THANKS YOU!.
LINDA W. 02/2023
CHGO.IL

I believe that the interest should be included in the payment instead of separate, for example I make a payment, then Massey's goes and add a fee I see no change in the bill each month the balance is the same as the month before with little difference, the minimum payment should include the interest!

I am very disappointed in masses I ordered something in November it is now January I do not have it yet despite several calls to customer service nobody will help me I do not plan to order from this company again

I placed an order in November to make sure that the item would get here by Christmas. The support team stated that it would take 22 days to get to me which would have made it a few days before Xmas. The support team stated that the item is going to be sent by their "fast" shipping carrier. Boy were they FAST! I am located in TX and while tracking the package I watched it go from LA all the way to NJ. And guess what I'm most likely not going to get it before Christmas. Don't recommend buying from them. Their support team has yet to respond to my last email.

I purchased a pair of boots, and sent them back. I put $28.00 down. I thought I would get that back. I was charged a little over $40.00 for shipping,.I am now being billed for an additional $13.00 and some change. This website is the biggest ripoff. I learned my lesson...I will NEVER order from this scam site again. Better off saving up your money, and going to the mall. These companies prey on low income people. Disgraceful

When you receive "credit" from Massey's, do not assume that is a line of credit, despite their saying you have XXXX. XX amount to spend. When I reviewed my credit report I have found out that EACH TIME you order something from this company, using what they say is a line of credit, YOUR CREDIT RATING TAKES A HIT. They. Pull. Your. Credit. Every. Time. I am going to be filing formal complains regarding the truth in lending act and this company's policies. Beware.

I have gone in multiple times to make a payment and it lets you enter all your info but never lets you submit the actual payment using the submit button. In a busy world, this company needs to catch up with the times and update their website to be more user friendly. I used the desktop site on my home computer and tried on my cell phone also. Neither one worked. I allowed all of the usual cookies to help process my payments, to no avail. They need to do a complete restructure of their payment system to allow for easier payment processes. I did finally get a hold of an actual person and explained the difficulty. My plea for a better website fell on deaf ears. Wouldn't recommend buying anything from this company! In customer service, every little detail matters. From purchase to payment and if it is frustrating to try to make a payment, who will bother to buy in future?

Worst customer service ever. Just finished my last call forever with this company. A supervisor that I had to do her work for her. On 3 different occasions this past week and being on hold for 2 hours and 30 min. The 1st 2 hours never did get to speak with the supervisor. Finally getting a supervisor who couldnt pull my tracking numbers so I could get credited for an item that has been sitting in a warehouse since June 3. So I pulled the tracking numbers for her. Nice customer service person that I am. I have closed this account. There is not enough time in the day for this company...

I ordered a 35.00 pair of shoes. They were way to big. I returned them. They are charging me 21.00 dollars for shipping DO NOT GIVE THIS UNPROFESSIONAL COMPANY YOUR BUSINESS! I would contact BBB but they aren't accredited and did not respond to a complaint filed against them. They just plain tell their customers sorry your screwed!

Placed and returned an order because the boots were too small, was told that I could exchange the items and wouldn't be charged twice for shipping but I was. If I would have know that, I would have paid the first shipping fee and would not have order anything else. One customer service person tells you one thing, another tells you something else. I will be paying my balance off and will NEVER order from these unprofessional people again! The STUPID rep guy I talked to basically called me a liar because I called and questioned the charges and explained what I was told, and he said that is not the policy. Well they need to retrain their reps so everyone knows what the policies are and they can convey the correct information to their customers. But they have lost me as a customer for sure! I refuse to spend my hard earned money with a company that does not value their customers and lack customer service skills. YA'LL SUCK!

I ordered 3 pair of toddler shoes on March 31,2022. 2 of shoes were for my granddaughters and the other for my grandson. Only 2 of the 3 shoes ordered will arrive, maybe, sometime today, but 3rd pair will be shipped out until April 28,2022! Are you serious? So now I can not give the 2 year old her shoes because her 3 year old sister has to wait till May 2022 to receive her new shoes? And the customer service agent gave me attitude when I called about the issue, stating, well we must not have her size and maybe, we will on April 28th. Is there anything else I can help you with! After this I am canceling my subscription to Massey and my account!

This company is a complete joke they decided to sent my package to the wrong address which there fault not mine! Not to mention I haven't been dealing with this for a week and they think I'm paying for something I never received ha jokes on them I am absolutely NOT paying for something I never received there customer service is horrible there supervisors customer skills are horrible I'm the customer and you wanna raise your voice and yell at me cool cause imma do the same in return! I can promise you I will never order from this company ever again in my life it's a joke! One unhappy customer

First, their shoes really don't last however every now and then you can luck up. I purchased three pairs of shoes returned them and received a bill of 69.00 a pair of slippers cost 19.99 I was charged 30.00 dollars for the return 10.98 for a restocking fee, 9.99 for a return label, and 19.99 for the shipping fee. Pay attention to the hidden fees I have never been charged anywhere for returning an item is that even lawful? And the customer service rep made a smart remark at the end of our conversation to compound matters SMH

I'm so thankful for this company, truly have been pleased with all my products so far! Thank you
I wish them well

They charge you for the shipping even if the product is not good and you return it. The Products are of low quality and costumer service is very bad and don't help you at all. Do not buy from them if you want something of good quality for your money. Do not buy from them if you want an easy and fair return policy experience from a company.

I have purchased work boots and a couple pairs of biker boots... for a total of about 6 or 7 purchases... this december 2021 i ordered a new pair of work boots which all is fine a few days later i ordered a pair of born boots. When we got them they were to big so i sent back... after a two month wait and two payments if 25 each... they adv me that i will not get any money back fo to having to pay return shipping fees and processing fees... this is stated in the return policy however it did not make it clear that if i choose the printed return label that its not free. Its only free for now and it does not tell you how much a processing fee is or what it is... one could assume its part of the return label but its seperate... im extremely dissapointed that i paid 40.00 for nothing... i have no shes just money paid and not to mentikn crappy customer care... after 5 reps and one hang up and 3 transfers this is what i learned... ill never order from them again

I received a catalog and saw a brand of boots that I have been really wanting so I ordered a pair. I knew I was going to be paying more but figured it was a Christmas gift to myself. They ended up being too big so I returned them and ordered 2 others to try and would keep the one that fit. I ALWAYS have a hard time finding shoes that fit right. Anyway by the time I received these I had figured out what the correct size and width would be. I eventually purchased a pair of boots for $149.00 and had a coupon EACH time I had placed an order. Once all was said and done I received a final bill of $239.00! I find that a little extreme for one pair of boots! I know I returned two orders but still I used coupons and common sense would tell ANYONE that no one would want to pay $90 more than the original price posted. I have called so many times to speak to someone it's ridiculous! I asked for a supervisor I got placed on hold for a half hour then got disconnected! Funny thing is they have NO PROBLEM contacting me looking for money! It's so crazy!
I have sent numerous letters asking for assistance and have gotten nowhere!
So just take notice of what you are dealing with! Please beware of there customer service team, it is absolutely horrible! There was actually one woman I spoke to that was somewhat helpful but unfortunately my last return had not been processed yet so nothing could be done. At that time they were trying to bill me for close to $500!
So FRUSTRATING!