Masseys

I don't know if its me, but I think there is a little bait, and switch going on. Look at a clearane item showed one price, pick a different color and larger size same make, and design its full price.
Buy a pair of 55.99 shoes, with s & h costing me $80 for a pair of shoes
Pay so much for shipping & handling, and returns, compared to other companies.
Heaven help if you have to return something because its not a full cut. They never give free shipping. Even if you're a loyal customer. Damn spend 100 plus no free shipping smh
Time to start saving my money, and shop in a brick and mortar store or a better online company

I got this catalog and so i ordered they said i was approved for the credit and said the order will arrive on the 23rd of Dec. I called today and said that they needed a 100% payment and i wasnt even notified or nothing. I am so upset of this. Its a good thing rhis happened cuz im not spending my money w/ this kind of company who is lacking of everything.

I've ordered twice from this company, and still haven't worn a pair of shoes from them. When the sizes were incorrect and I needed them to exchange them, they charged me for shipping, even though they offer free shipping. Paying for the return, I could probably accept, but when they charged me for the shipping charges to send them to me, after they offer free shipping is more than I can handle. I only paid it so it wouldn't hurt my credit. Since this is the second time this has happened, they will no longer receive any business from me. Wish I didn't have to rate even 1 star, but it was the only way to give a review

Every time I have order a pair of shoes they're either defective, bad feel and hurt my feet! Very bad quality I could not wear them and had to return every pair. After I made return, Massey's charged me the full amount on shipping and handling then several late fees. Not a good experience.

I will never buy from these people again. The first and final experience has been absolutely appalling! First I ordered shoes for myself and my daughter as well, then the shoes take over a month to arrive due to the extremely cheap way they choose to ship merchandise. Then when something doesn't work they charge you a second time for shipping! Now I'm faced with my daughter's shoes that never arrived! Of course she is disappointed but I am more than frustrated that they say it takes another month to determine where the shoes actually went. So basically this has been one of the most dissatisfied experiences with an e-commerce company. Beware! Do Not Shop Here! Try Fingerhut instead!

I ordered shoes paid 27 dollars in shipping on the 17th of September. Today is October 1 and it is still in transit with the dates changing everyday. It even came to the city that I live in and left. I called customer service three times. Not one csr has personality and their voices shows they hate their jobs. I was cold transferred from place to place and had to explain that I just want my shoes or a cancellation. I love Masseys when I grew up but now this is the worst company and I promise you I will never buy another item from them again. Get ride of all of your customer service representatives because they need interpersonal skills training TODAY.

I have been with Masseys for about a year. Love there clothes. Some of the pants I ordered were too big so I gave it to my neighbor. I now order in smaller size medium. Tops I wear small or medium. Happy with everything I received. Prices are ok. Qvc shopping network are so much more and clothes aren't as nice.

I recently returned an item that I purchased using my Masseys account. They charged me a return fee which they charged me interest on. I was unaware that they charged a return fee and thought my balance was zero until I happened to check the account to find that I had a balance and a late fee for the return charge! I called and spoke with customer service and I must say that the service rep that handles my call was relatively polite and waived the late fee and told me that I must pay the return charge fee in which I did. I was aggravated and told him to close my account. Well, my account was never closed and it still has that return charge fee that I already paid and another late fee! Buyer please be aware.

I recently ordered for the 1st time period I ordered a shirt that has a zipper in the back. I ordered it one size larger than I normally take to account for possible size differences. When it arrived it was too small and The zipper was broken. I decided to return it only to discover that they're going to charge me $7.95 to return an item that they sent to me defective. Do not buy anything from these people!

First off, shipping takes 3+ weeks. Returns, the same. I sent back a pair, asked for a size bigger, and they sent me (3weeks later), the same size. All in all, to get the shoes I ordered in April, I finally got them in AUGUST! Do not recommend.

Always a problem with sizing! Inaccurate descriptions of sizes and products. But even if you return it, YOU have to pay for the return. Not so with most other companies!
Below are just TWO examples of my recent experiences dealing with these people.
Called two weeks ago to get help with the shoes I purchased for my son, was transferred to three different people (why, I don't know), spent 45 minutes during this process, and was then hung up on.
Today I called because I never received one of the shorts that I ordered for my son in early June. Ordered 7 items at once. They all came sporadically through US Mail and UPS... except I never received the black pair of shorts. We needed them ages ago for our vacation. Anyway, the first time I called today a woman answered and kept insisting she could not find the order I was talking about. Spent 20 minutes dealing with her yet she Could Not find this order. Realized she was not going to help me so I hung up. Called back today and got a very dry man on the phone. Explained the situation. He said, "Hmmm, this sounds fishy." So, I further explained to him that since the pandemic I have had issues with receiving items from other companies as well (like we all have). I explained that just two weeks ago, my kind, elderly neighbor loaded up five boxes that were mine and drove them down to my house. This has happened more than once with my poor neighbor. And I am lucky that this neigbor returns my packages... because not all people will. I live in a house, and very spaced out in a rural area, so it's not like the addresses are that hard to ascertain. This customer service guy says, well they just don't pay attention to their GPS. I see this thing happen all the time. So he jumps from making me feel like I did something wrong, then flips the script like he gets what I am talking about. But I am tired of having to defend myself against these types of customer service jerks who will just say anything to you, making you feel like crap. I have never in my life been talked to or treated with such disrespect by a company. It's no wonder these people have a very, very low rating! Wish I had seen this before! This guy finally said, "ok, I will send you a legal document in the mail for you to fill out and return... so we can can "maybe" credit your account." Wtf?! I will pay the balance I owe and be done with these jerks. So over it!
Stay away unless you enjoy being treated like crap!

IF I COULD GIVE IT NO STARS, I WOULD! My first order from Masseys was ok so, I recently ordered from them on June 29,2021. Onw of the order's was cancelled by Masseys because it wasn't in stock and I cancelled 2 orders because it would take them until July 11,2021 to mail them out and I didn't want to wait that long. So one would assume that the consumer would be credited back what they didn't get, OH NO, They didn't credit me back for the items cancelled and expect me to pay for it. I tried talking to 5 Customer Reps, the Credit Dept and someone who was supposed to be a Supervisor with no solution. No one knows nothing and can do nothing about crediting back what I don't owe and they expect for me to pay for it! I will be contacting Legal Authorities to inquire about holding this company responsible for not only me but for those who find themselves in the same situation. SHAME ON YOU, MASSEY! I thought you were better than this! I will pay what I owe and will dispute the rest and WILL NEVER PURCHASE FROM YOU AGAIN. AND ALL THE STORES ARE UNDER THE SAME UNBRELLA AS MASSEY, I WILL NO LONGER DEAL WITH THEM EITHER! I never write reviews but, I am so appalled at the lack of Customer Service Etiquette and their unwillingness to Resolve Customer's Concerns and Acct. If you know what is good for you, PLEASE DON'T BUY FROM THIS COMPANY! Let your lesson be from others like me and the dissatisfied Customer's. We don't write these reviews because we want to be mean or cause trouble for a company. We write these because there is legitimacy to us be dissatisfied with their products and services.

Ordered a few times from Massey's sense 2018. I used to love their items but now now things I've ordered are never the right size and I completely check my size chart in all countries. They always have an excuse. Items are always late even when they say shipped and send tracking number through FedEx. The day items supposed to come it turns into now pending for weeks on hand. I let customer service know how I felt and when I'm done paying off my bill I will permitly close this account

I've ordered from them several years but Dec package not rec'd took me until May to resolve and the first call today was a foreign answering service I haven't previously encountered. Took me 3 transferred calls before a supervisor could tell me supposedly they sent a letter I never got denying me a credit for items in a box I didn't receive that even the UPS admits it didn't deliver but since the company didn't get it back the customer is still liable. Furthermore I was informed the 60 day window was closed for credit requests even though I called them beginning way back in December and they appear to have intentionally drug this out themselves in order to avoid crediting. But t still, nobody has any insurance on any of these items they ship and nobody involved can be held responsible? Do yourself a favor and don't let the credit offerers suck you in because it's not worth it to be on the hook for paying for over $300 worth of items you didn't get because the post office screwed up. Unbelievable.

They continue to send invoices requesting payment after the product was returned in December 2020. It's now May 13th 2021, after five months and still getting requests for payments. When does it stop. I sent a note with the portion they're requesting for payment but did not send any funds. And I will not.

I have had this lawn company Massey's for over a yr. I started seeing poor quality in my St Augustine grass last fall. Weeds were present side of my house where I think they never treated because was on side of my house. Also on my backyard on other side of my pool the grass died, was brown. May have been due to chinch bugs. I had them come out and this did not resolve the problem. They stated may be due to MY insufficient water irrigation. I have excellent irrigation wnd water on times 3 x /wk. I spoke to my neighbor and he informed me he has headed many complaints about Massey's trying to blame complaints on customers possibly poor irrigation. I fired Massey's because my grass in backyard never was resolved. Then I received a bill from them for $132.00 for which I disputed and would not pay due to unsatisfactory service. $66.00 a month is a lot of money I've been paying them which seems like was every other month they're be coming by my home. Today I payed the $132.00 because they srmtva letter stating would go to collection agency. I will not allow this horrid company to ruin my outstanding credit so felt no Choice but to pay them I am now fertilizing my own grass and my grass now looks fantastic. Lesson learned. No wonder they have a poor star rating Sincerely Mary Kumer

I requested a shipping label to return a pair of shoes. A rep explained that it was nonreturnable because there was no defect. I requested a supervisor who reluctantly agreed to send a label. When I didn't receive a label I called and spoke with another supervisor who was argumentative and stated that wasn't what her notes stated and implied I wasn't telling the truth. As I pride myself on my honesty and this did not sit well. I have never experienced a company retracting a promise. Also I wasn't informed during my initial order that a pair of red sketchers shoes were on back order. It has been over a month and I haven't received this order

The company issued me a refund check. I cashed it. They stopped payment so it bounced in my bank account. When I called they said it was issued by mistake! Not my problem! They refused to make good for it. This is not the company I will ever shop with again!

Although I found the quality good for what I ordered, (3 items), I returned 2 of them. The one I kept was only $9.99 (a pair of underwear), but I was charged $17.99 for shipping, and then had to pay another $7.95 to return the other two items. So basically the one item which was 'only' $9.99, ended up costing me $36.00, for a pair of underwear! I will never order from them again. Thank God for Amazon who not only have free shipping, but free returns and I have had great luck with ordering clothing thru Amazon.

Slow, erratic delivery. Ridiculous shipping costs, and mediocre quality clothing. It's my last order!