Masseys

Their shipping is herendous it's 8 days and still my stuff isn't here. They just give you stories about weather to jerk you around. Shipping is extremely expensive for what kind of service you get. This is my first and last order from this place.

I applied for Massey credit card so I could build my credit. They did a credit check which now appears on my credit report as hard inquiry which means it stays in my report 2 years and it lowered my credit score. That would have been ok if they had reported they approved my credit and reported my line of open credit. Even after purchasing over priced items so I could establish my credit history they never reported any on time payments. So now I have a hard inquiry for 2 years and over priced junk I didn't need. It's a sham! If you're want to build credit do not apply.

I'd never heard of Masseys but I received a catalogue in the mail a couple of months ago. When I looked inside I was surprised to see that it had a lot of modern brands like Ugg's, Sorel etc. I normally am a stickler for reading reviews before I sign up for anything but I guess I was excited and just went for it & ordered a few things online. My items shipped pretty quickly but I didn't realize everything would come thru Fed Ex & the driver would just leave them outside of my apartment building without ringing my doorbell. So of course one of my pkgs was stolen. I called into customer service & spoke with the most obnoxious agent I have ever encountered. As I told her what happened, she interrupted me repeatedly. Instead of her stopping to listen like most agents do she just continued to talk over me & it was incredibly rude & frustrating. She told me that Fed Ex does not have to ring my bell, and I should've requested a signature delivery. I told her that I ordered online & there wasn't a signature option. In order to prove me wrong, she went on the site & clicked through, but saw that I was right. So she said oh I guess you can only do that if you call in, I said well ma'am it's my first time ordering so how would I have known that? She softened a little & told me that I would need to submit a tracer in order to get a refund or the item replaced, & the tracer would have to be mailed out. However she refused to send it because she claimed she had no idea which item I was missing since I had ordered 4 things. Even though I told her I received an email saying which item was delivered & stolen & I'm sure she could've looked it up herself. But she still refused & said well you have to wait until your other item arrives tomorrow, & sarcastically said hopefully that one doesn't get stolen too. I had to call back & request a tracer from someone else who was a bit nicer. I mailed the tracer back & requested my money back for the stolen item. It took them about 2 wks to give me the credit. The rest of my items were delivered & had no issues because I only ordered things from brands I was already familiar with. However the service was so horrible, I would never order anything else from them. One & done.

The customer service representative informed me that a credit inquiry would not be "pulled"upon purchase, which it was per my credit alert with the name of the company who inquired. I have charged items for several years but for some reason I asked today because of the questions asked to me. The language and information in "terms and conditions" is misleading. Please read the fine print. I'm upset the representative checked my credit without my consent. Do not charge any merchandise using their credit approval.

I am 5' 4" and a size 10 so I purchased a striped black track suit in a medium. When I received the item and tried it on, I would have had to cut at least 6 inches off each leg in order to be able to wear it. I was, to say the least, surprised. I called customer service and was told that the problem was that I am "short" (the customer service person explained that she was 5' 4" and she could not wear the products because she was short). I never realized that till now! I have been buying slacks, jeans and pant suits on line for years and NEVER received an item like this. Medium inseams always fitted well or, if an item needed a hem, it was an inch at the most. Masseys needs to become responsible and advise customers that its clothing is designed for tall people. I won't be ordering from them again and suggest that, in the event you do not fit their concept of acceptable height, you skip them and try other clothing websites unless, of course, you are a wiz at alterations. And as an added attraction, they charge you $7.95 to return a ridiculously sized item. What more could you ask for!

I am first time order customer, I bought several different jeans and several blouses. I had to return everything. The jeans I ordered were supposed to be a size 10. They can as a 10, but they were more a size 6! I returned everything the very next day and still don't have my credit applied to my account. That was two weeks ago! Be very careful of the sizes! I honestly thought they were from China because of the size differences and quality! I will not order anything from them again. Maybe after the get through the next company buying them out! That suppose to be in April this year. Good luck.

I have been a customer's of MASSEY's for many years because they sell the wide & extra wide width shoes. Although I pay over the average cost, I don't mind b/c I like to have comfortable shoes to wear. But today I have had it! My order got shipped to the wrong address and a very rude, ignorant supervisor told me that it was my fault I didn't get my order b/c I did not check my shipping address (which is untrue). Massey delivered my order to my old address - now I am out of my new running shoes, she told me that I need to get up off my butt and go to the address and retrieve my package. I am a 63 years old woman & I dont feel like fighting or arguing with anyone. Then she told me I should be more responsible and hung up on me. I have spent over $850 at Massey in a year time... Tell me would you continue to shop at a place where a customer service supervisor hang's up on you or didnt care whether you got your order or not?!?!? I am done with Massey's. I am going to do my research and find another company that sale wide/extra wide shoes. Very dissatisfied customers.

I appreciate Masseys as they provide credit and an opportunity for people who may not have the best credit. I have been a customer for some time and have purchased mainly all shoes that always are good quality as I usually only by the brands I know and trust. My frustration is with the SHIPPING costs! Why is shipping so expensive! I'd really love to know how much they actually pay these companies to ship the items and upcharge the customer. Not only does it cost $20 to ship which is crazy expensive this day and age when most companies offer free two day shipping but the shipping takes forever... 2 weeks to receive. This company really needs to rethink these shipping prices as more and more companies are offering payment options like AfterPay to eliminate credit cards.