MakeMyTripReviews 509

We booked the resort from MakeMyTrip on 5th to 7th July. 1stly after completion of 1st booking immediately it raised the pricing. 2ndly during our travel we had accident due to which we couldn't reach to our resort. Immediately we called resort and MakeMyTrip. Last 1 week we are taking continuous followup for date change. Everytime they assure that they will help us in date change but now they are saying we can't help. I don't know where is humanity? Are the policies are more important than human life? No one should book from them

References-
Request I'd - **************080 and many more in the same line.
Dear sir,
I am a consistent customer of MMT. Ibooked a hotel in trivendrum namely hotel primier house which was listed on MMT for 15 Jun. When I reached the hotel, I found that the hotel is doing fraud by by posting photographs of nearby hotel 'Roopmahal premier in'. The hotel staff was denying this fraud. The hotel was not upto the standerd which they have shown on MMT website. At the same time I complained to mmt about this incident and asked them to intervene. I managed to book another hotel for my stay along with my family. I asked Mmt for refund which is yet not initiated. The fact is that the hotel Roopmahal premier in is also listed on mmt and one can check that the fecade photograph of Roopmahal is same of hotel premier house. I am having photographs of both the hotels which are situated side by side. Also the fecade photo which hotel primer house has displayed contains name of rropmahal premier in. I had talked to customer care but it has not gone fruitful. You can share any email id where I can share the photographs. Else you can also check the same o mmt website. I request my refund as early as possible. I am unable to contact customer care representative as the ivrs rejects saying resolution is in progress. I request refund as this is not acceptable from such a reputed firm which is believed by one and all. Thanks. Expecting early response.

It's nearly 4 to 5 days and I have not got my refund it's sad no one should book a ticket from make my trip

Make my trip calling O93, 39, 285, 539,,,. Call me problem solve 24 hours available all problem solve is the best Make my trip calling O93, 39, 285, 539,,,. Call me problem solve 24 hours available all problem solve is the best

It is almost gouging to charge a cancellation fee (on top of airline cancellation fee) AND a 'Convenience' fee. I will book directly with the airline in the future and I recommend all fliers do the same.

*******093 contact... Flight cancel payment refund related issue solve contact customer care helpline number *******093

My booking gets cancelled previous day and my trip got cancelled due to this. They are totally unprofessional and don't respond even after multiple calls. Uninstalling my app now. It should be renamed from "MakeMyTrip" to "unmakemytrip". Hats off for such unprofessional behaviour and no responsiveness.

Makemytrip customer care number, 7866-824-019makemytrip customer care number, 7866-824-019 makemytrip customer care number, 7866-824-019

Worst Holiday package ever. I came from all the way from Canada to enjoy this trip with my family, was not worth it at all. Took the 4N in Kerala package with my whole family of 5 members, and not once did it feel like we were on vacation, it felt more like it was their vacation and we were there to pay them.

Lies about hotels being 5 stars. On the app it says 5 star hotel, but on the reception, the staff clearly states that the hotel is either 3 or 4 stars at max. Even so, the conditions of the hotels were horrible. Toilet seats were broken, towels were filthy, room service was abysmal, food was so bad that even the restaurant staff agreed that it was a mistake from their side.

The whole trip felt like they were playing games with us because we had already paid in full. Even the Taxi driver assigned couldn't care less about our well being. We were three women, and the first restaurant the driver took us to, right after the flight, had unbelievably disgusting washrooms. There was poop on floor and everything was soiled. Our first step in Kerala was a very disgusting image. We specifically asked him to take us some place better, and he said no, u have to eat here. It felt like everything was planned to make our trip as bad as possible.

My family was visiting the coast for the first time, and we asked the driver to take us to the beach so we can watch the sunrise, the driver yelled at us and told us to let him sleep. Then we went on to finding an auto-rickshaw that would take us. By that time we were simply praying for the trip to end.

I am sure Kerala is a beautiful place, but nothing about this trip made our experience pleasant. It is this travel agency who are doing their best to make these experiences the worst for us. Thanks, you're doing a great job.

You never going to get a proper refund from their end. I lost 280 AED (5750 Rs), The flight was canceled by the Indigo, and indigo paid a refund to make my trip but they deduct 280 AED (5750 Rs). Al ways better book direct flight web site.
One more thing make my trip show a low ticket price but when you book complete booking process most of the time it will higher/equal to the flight web site. When the case of a refund you will understand how they going to fraud you.

Such is such a stupid service that I had ever face. Rabbis staff and all of them are lawyers. I suggest to everyone with my both hands to not choose this service. They cheat with people and waste of them.

Makemytrip created platform to provide user booking services but they forgot to add support to it.
They are more oriented towards holding customer money instead of providing smooth service.

I wish I could give 0 stars, they changed flight time to chandigarh at last moment and car to manali takes 8 hours so it doesnot make sense to spend whole night in car, see manali in 1 day and then come back again next day, spending ******* for such bull$#*!. They were not even willing to give full refund or reschedule trip. It was my first gift to my retired parents, and MMT made it the worst experience ever.

Worst company ever. They are fraud. Booked ticket from them. They made error in last name eventhough they had passport and details. Realized after received ticket. Called them, their support had no clue what to do next. Said supervisor call back in 24 hours. Nothing. Called back again, same story and supervisor will call in 48 hours.

15 days in same way past. Meanwhile contacted airline. Airline said since it's booked by agent, they cannot hijack the ticket and override. So asked to push to get the issue resolved as they are happy to fix it but agent has to contact them.

After 20 days makemytrip supervisor called and asked for another 48 hours (Kishan Kumar from Makemytrip).

Asked we can conference to airline for you as airline said call us when agent is on the line so we can clear this out. Said network is not good.

Can you believe call center is calling me and saying network is not good. I said I can add them on the call, said don't bother. Will call and call me back in 48 hours.

And issue is not resolved. Other agents I knew have fixed this kind issue multiple times but due to booking tied to agent others can't help but totally fixable but nothing.

And if they were trying and still airline not helping would have been genuine but they didn't even try.

Total fraud company.

I made a reservation from them for United Airlines flight no.UA-712 from Chicago to Delhi on 25th September, 2022. The airlines changed the flight time which disturbed my travel plans frustating my purpose to fly. I want to cancel the flight. But their (Make My Trip) Customer Service has only Computer interface and no human interface where we can ask for support. I am exasperatd. I will never make a booking through them again.
Suman Raj DELHI**************

I had awful experience with My Trip.
1. They did not allow to check my 13 years old son online and I had to pay additional £55 at the airport for check in.
2. I paid My Trip for 20kg laguage but they did not transfer the payment to airline. I had to pay again to airline company for my language at the airport.

When I tried to contact their customer service I also experienced poor service with very little help. Still waiting for their reply!
I would highly recommend not to use this company. I wish I red other reviews before I used My Trip.

This was my first time and surely my last to book with them. They give you wrong results and not based on your selection in the search bar, they gave me an option with different landing than I have selected in the search and after checking it turned out that the landing and the departure airports are not feasible combined and it will cause me troubles. I tried to go back and modify the departure flight but I couldn't even find my flight. I called them the next time to get a solution but they didn't give any and said they cannot refund my ticket. This is scam!