MakeMyTripReviews 509

Was trying to book for day flight, showed 2-3 times system error because of fare hike(which I understood after going back to the website) but it got booked to night flight(I will reach 12 in the night and have to travel back to city alone from far away Airport) without giving me any hint.

Reached out to customer service, casually the person told me just(for them Rs. 299/- is Just) Rs. 299/- will be deducted and we will cancel the booking. You make a new booking with the fare hike. Support agent wants me to pay additional convenience fee and do new booking with fare increase. Agent was just give me recorder solution and was asking me for screen shot of system error. So foolish and annoying. I wish I could have recorded the conversation. Now I have to travel alone in the middle of the night to reach my destiny in a new city.

I requested for a name update on one if my tickets through the MMT app. I received a call from the customer services and they asked for my login details and otp so that they can update the name. My tickets got cancelled suddenly. Basically my app was hacked by the scammers and they cancelled my tickets because I didn't supply my credit card details. MMT customer service people are passing details to the scammers. I am shocked, truly a worst customer service and very bad company. I am going to raise an FIR against this unprofessional and cheat company.

I am continuously mailing them. I am totally frustrated but they are not making me refund of flight cancelled by airline. Please help me, I want my refund of ticket. I has been an year I am struggling. Dont go for makemytrip at all. I will advice you guys. These days they are not even bothering to reply me on the mail. I dont want to give even a single rating to makemytrip, but I dont have option for now.

Booked hotel before 2 month now they cancelled it just before few days and not providing any alternate. Also they are not reachable by Email of customer care number.

Hello,

I had booked an apartment in Mysore for Dussera long weekend trip from 15th October to 17th October. Got a call from MMT at 11.30PM(in night) on 14th October that check-in is denied by property owner. I was promised that I will alternatives by 10AM but nothing happened and finally I cancelled my trip.

I did not stop here. I spoke to the property owner and got to know that he has no idea about my booking on MMT neither MMT informed property owner. Property owner had given the property to someone else.

MMT do not have efficient way of working even in digital world today. They do not have professional behavior i. E. when I was supposed to get a call at 10AM but got a call at 5PM after I cancelled my complete trip. THANKS TO MMT FOR SCREWING UP MY TRIP. I pray(curse) that your company should get closed in future.

I am going to uninstall MMT app and stop using it forever.

Hi

My name is Harjinder singh, booking ref: KD6VWJ. We were 3 family members boarding in air canada flight no: AC0143 on 11 march 2021 which was cancel and then rebooked ticket for 13 may 2021 which was also cancelled.

So we requested you guys to refund our money on 25 april3 and called so many times. You repeatedly reply on phone calls that air Canada didn't issue any refund.

Now i just called air canada helpline about my refund they answered my REFUND IS ALREADY ISSUED ON JUNE 7.

So why you guys fooling your customers. I have all the paperwork work related to this issue. I am requesting last time kindly release my fund as soon as possible or I will have to think about further inquiries.

Thank you for your bad service

MMT are scammers. I booked a cab from my home dehradun to delhi and the google map distance showed exact 277 kms. We paid 3200 amount at the same time but the drivers always take extra amount from you after reaching destination. It showed 56 kms extra and they charged rs 13 per km. This way extra 700 was paid to the driver. This is how they are looting their customers by showing extra kms for outstation cab and then taking extra money. Will never book from here as they are fraud and cheating their customers. When the google map and everything shows 277 km how come the driver app shows 56 kms extra. Or do they purposely do such manipulations. Wont reccomend to anyone to use MMT for outstation cabs.

Mera ticket cancel krne ke bhane mere account se 20k Nikal liye mere pass with no. Vice recording hai. Sub chor hai sale

Ripped off of 5000K, paid for a service that was not provided. No disclaimer provided on the App that it depends on the hotel what they will let me eat what they feel like.

And they are saying that it depends on the hotel? Like they have no responsibility? They just a listing platform and have not responsibility towards their customers.

The agent closed the ticket after telling me that he is escalating the issue to his manager. This is highly unprofessional and I have a call recording for the same as a proof.

Also, it is clearly MakeMyTrip's responsibility that the details mentioned on the website should be correct you can fool people by saying that it depends on the hotel what they will provide in the package. If that is the case you should mention it in the booking page. Use an disclaimer and let the users know before they end up paying 5000 extra for something that they will never get. This is MakeMyTrip's responsibility towards their customers.

It is fraud company while booking it is showing as deluxe rooms but the rooms are originally very bad it is fraud company

We have booked an over villa beach resort in Saii Lagoon Curio Collection by Hilton Maldives from MakeMyTrip website as we thought it was the best deal given by MakeMyTrip than other website. We got confirmation mail from MakeMyTrip that king size over beach villa confirmed. As we got the confirmation from MakeMyTrip we have planned our trip and we have booked international flight tickets. But one week before the trip we recieved call from MakeMyTrip there was a room mapping issue cancel your booking and rebook it again. Then we got doubt and cross checked with hotel they confirmed that king size room near to beach not over water villa is confirmed by your travel agent. We were shocked very angry and very upset with MakeMyTrip... For that actual price we were getting only beach villa not over water beach villa. Because of MakeMyTrip negligence we lost nearly 50k rs to and fro flight ticket charges... MakeMyTrip is just fooling the customers for there benefits. Never believe there deals and get trap in them. They are not even responding properly on the issue..

Worst company. Please never ever book anything through make my trip, I'm saying this because of my personal experience. Fake people. Even after taking two installments they can send you mail on last day of payment that your package amount is increased, and if you don't pay increased amount your booking will get cancelled and the amount you already paid will get forfeited. No senior person is available to take the concerns. No reverts and replies over mail. Please even if you have to pay bit more go with it but never make any booking through make my trip.

These people after covid have not kept customer service and has not refunded my *******rs from past 9 months. I am in the process of filing consumer court application. Please whoever is thinking of booking the tickerts from here. DO NOT DO THAT. Airlines which actually suffered losses are returning money, its better to directly book from the airline website. These makemytrip people are frauds. No human customer service. Ridiculous they think our money is joke.

Indigo Airlines confirmed to me that they have already credited the refund amount to Makemytrip. However, Makemytrip is not refunding the amount to me in spite of repeated requests and reminders. Very pathetic service by Makemytrip. Their Tollfree number or any other customer support number is not operative. There is no reply to various e mails. Unable to reach Makemytrip by any means other than e mail. I have sent at least 10 e mails since June 2020. But not a single mail is replied. I can say that Makemytrip has stolen my refund amount. Pl never ever book any services from Makemytrip. You will be lost. Hemant Tillu, Mobile No. *******233, e mail id - *******@rediffmail.com If anybody wants to know any details, please contact me on my above mentioned mobile number or e mail id

Make My Trip should rename itself to Break My Trip.

They are literally the worst travel portal/travel app I have ever come across. Getting in touch/speaking to a CSR is almost impossible and their Auto-response bot MYRA is absolutely useless.

They made several errors and every error they made on my booking was blamed on low staffing due to Covid-19 (in Nov 2020 - Ridiculous).

The people who eventually called me after 4 days were least bothered to understand the nature of the issue but kept on repeating their side of the story which was nothing but excuses.

I was even told at one point that the CSR had to check my booking and would call me back in A FEW MINUTES. Guess when he called me back - 7 HOURS LATER without having the decency to tell me it was going to be that late and without the slightest remorse.

I was amazed to hear from MMT that the flights I had requested changing were not AVAILABLE AT ALL, however I was able to change them directly via GoAir without hassle. (All Flights were available).

Once I had changed the flights, MMT called me back to inform me of the change - So stupid to call and tell me about a change that I had made.

The customer service/post sales service is absolutely appalling and they are least bothered once they have secured a payment.

I have learnt my lesson and will never book with MMT again. Agoda and Expedia are way better and absolutely professional.

Booking ID NN*******804 for MMT's reference.

Make My Trip Hyderabad Banjara Office opp. To care hospital was the worst office i have ever worked for since Mohammed Adil had joined as the Manager, till then things where going fine until he joined. Totally to describe him totally an illiterate person who does not have manners to talk with his employees. He uses filthy languages with everyone. Eg, Chuitya, M***C*** etc. Work environment had completely changed since he joined. He even uesd to yell at his employees in fornt of the customers. I cant understand who on earth appointed this a******. What was worst was that once during a fight he threatened me that i wil not get job in Hyderabad and will ruin my life.