MakeMyTripReviews 509

Total Scam. They charged me over $200 for a bogus reservation. When I called the hotel I was told there was no reservation made for me. The hotel representative also told me they were experiencing a great number of guests coming in to stay at the hotel that did not have reservations because they were booked through this MakeMyTrip.com. When you call to inquire about your reservation issue the customer service numbers don't work. They are not real. If you go to the website to cancel a reservation through the "cancel my reservation" link you will get an error message.

Irresponsible i have booked hotel and cancelled because of some hotel issue and MMT told me to wait for 28 hrs to get my refund and its been almost 7 months i dint get my money back and yesterday i booked a flight and payment confirmed but i didn't get flight details when i spoked with thoes ppl they says me cozof server issue it happened and again i shud wait for my money to get refund. I seriously don't knw why this happen to me when ever i book through MMT and nobody will do my need full ASAP

NOTE: YOU GUYS RUINED MY HOLIDAY, I DONT EVER TRUST YOU AND NOT GOING TO RECOMMEND ANYONE.

Hi there

I really fedup and frustrated about your services, i booked two tickets for me and my wife and money deducted from my paytm account and still seats are not booked, i dont wait till 9th july to refund, i want my money back within 12 hours, i feel looted from you.

I want reasonable answer for this query If money get deducted how it possible to not get ticket from the same bus opeartor?

I was very happy with the company with my first international trip in 2017 but when I booked my 2nd international trip, they ruined my whole trip and charged double in comparing with other trip providers.
They shown me the fake images of the hotel and gave the worst hotel room, they gave me the itinerary which was totally different when I reach the destination. Even they didn't send the flight tickets till the last 30 mins of my departure.
They didn't revert me on call after receiving total package cost which was actually the double cost. They gave me the worst experience this time and when I ask for the update of the hotel and refund the money no one was there to respond. I will never ever recommend anyone to go with Make My Trip for any of your international trip.

Never book from MakeMyTrip, the cashback they say comes after 3 months and they say that we are not concerned with the cashback the bank will be, it's not in our hand, I made almost ******* amount of booking from make my trip of hotels, but they have no idea if the money has been received by the hotel or not, I have to directly call the hotel and ask them if they received the money, they give option of pay at hotel and charge more, still the amount gets deducted from my card, no response and appropriate help!
Everytime a new person just keeps calling to know if the issue is solved then from the scratch keep explaining them what is the issue and same story again... it's a pain!
I regret saving some penny! And go through this and that too still not received the cashback!
They have weird answers saying, the cashback will only come after u enjoy the trip and come! Some say it's not in our hand bank will give.
They don't have idea about the hotel, they will get back to their senior then get back... and then I have explain the whole story again, in that much time u will get better response from the hotel directly only!

Really never ever booking from make my trip again!

They have one of the Worst Service on ground. Nothing will be planned and hotels which described by them are totally different in reality. They try to fool you on the tour. No sufficient time is given to cover the attractions. No proper transfers. They had made me sit in the van boot due to the Van was full. When you give feedback and try to justify themselves instead of accepting their mistake. Think before you book your Tour package on make my trip.

NEVER book your holiday trip through 'makemytrip'... for everything you need to follow up with MMT. No proper communication and understanding between MMT and transport guys. They wouldn't listen to customers voice and no SLA for any issues and you need to backlog with them. Suddenly they will remove some of the activities. Vehicle self start issue, drivers attitude issue, wrong side driving in ooty. Ooty is totally a mountain place. Driver will fight with passengers and behave rudely. Instead of you feeling holiday trip driver would feel himself as a holiday trip.

Horrible option. CAUTION TO ALL USA residents. I booked my ticket along with insurance and was trying to contact them to change dates.

1.800 numbers on site are not valid
2. Landline number no one will pick up and when it does the automated system will not accept the phone number with country code or without country code
3. Email -- always will get an automated message to chat
4. Chat- Page load errors and when it loads we will be stuck in first page
5.Chat call back--Page can't be displayed.

I didn't create a login as I won't travel much to India so I don't have a way to communicate with makemytrip. Worst place to book your tickets.

I am reviewing not one but almost all departments of MMT today - the Visa team, the call centres, the flight booking, the holiday packages... You name it. It cannot be a worst experience in any dept. All are as $#*!ty as possible. No one knows the correct response of any query / concern, you only keep getting transferred from one to another executive. You are not given the right phone number, you are kept waiting for looooong! There is no response except Let me check! Worst experience ever. Guys, never ever travel with MMT. The travel specialists take NO Responsibility. They DO NOT share any telephone number. I cant share how dissatisfied I am as a customer.

Very bad customer service. MakeMyTrip seems to have a bunch of frauds. I have suffered mental trauma because of them. They ruined my whole trip. I booked my honeymoon package 2 months before the date for Thailand and I was told that if I'll pay the amount through HDFC they will return 10% cashback after the trip is over. So I believed them. But after the trip when i asked for cashback they denied it completely.
N also during the trip, I was asked to pay the extra money for luggage that was not mentioned anywhere in the mail and that too in that baht.
The worst thing they have done is that just a day before my trip they asked me for extra money making some transport excuse and told me to cancel my trip if i don't want to pay... now seriously how can you people asked me to cancel my honeymoon trip just a day before... for that i was planning from past 2 month. Please guys dont' relay on MMT for anything. Dont go behind their big name. MMT IS FRAUD... PATHETIC... LIARS...

We wanted to book a hotel closer to Grant Medical College. The address showed on MMT website while booking was 2 km from the college and the also matched the confirmation message sent to us on whatsapp. However, the hotel booked by make my trip was 60km away from actual place. When we tried to contact MMT, no phone numbers were working, not even the one provided on the booking invoice! As a big company is this how you treat your customers? In a crowded, unknown city you promised to help us and then deserted the customers without even finding an alternate solution at 10pm! Do you really expect 2 females to travel 2 hrs late a t night, in an unknown city, to some far away place in search of the hotel which you wrongly booked? Why does none of your contact number work when we need help? This is very careless behavior of yours and very shameless.