MadisonseatingReviews 413

I just received 10 chairs from Madison seating. Let me tell you this was one of my greatest online shopping experience yet.
I had a few questions about the chairs etc etc I called up as poke to a manager there named Joseph or. He was helpful and very very knowledgeable concerning all the details. The shipping method was great chairs we rein perfect condition. Didn't have one hiccup in the process. Prices were great, customer service was amazing as I had a tons ofquestions. Joseph is the man to talk to!

Chair came broken after 30 days! Had to dispute my credit card

Horrible customer service. I ordered a display cabinet online. It took forever to be delivered and when it was it was damaged so I took pictures and refused delivery. Then I immediately submitted a request for return. When I was not issued the return number that I was supposed to get, I contacted customer service and they told me that they were working directly with the delivery company and I didn't need to worry about it. After waiting several weeks to hear back from them on how they were going to resolve my return, I filed a complaint with my credit card company to dispute the Madison Seating charge. At that point I finally got an e-mail from Madison Seating, but still no resolution. I never heard back from Madison Seating, but several weeks later I got a notice from my credit card company that Madison Seating had issued a refund.

Pretty questionable customer service. I ordered an Aeron chair over a month ago and it took an extra week than estimated for it to arrive. As soon as I assembled the chair, one of the screws that holds together an armrest assembly literally broke. The screw, as far as I can tell, cannot be replaced. The only solution is a replacement armrest.

What did they do when I contacted them about it, WITH PICTURES in detail? They sent me screws for the seat back. Why? I don't know. After I contacted them again, they indeed sent me the correct screw, but no instructions on how to fix it. Granted, it can't be done anyway.

That's how bad their service is. They either don't even bother to read your complaints or are ignorant.

I guess I'm one of the lucky ones. The Herman Miller Mirra chair I received was actually okay, minus the scratches on all surfaces. The open box description should include "and dragged behind a truck". I am picky though. From a distance it looks okay and doesn't stink of chemicals or smell like a 7 layer burrito. The picture in their cart showed the Mirra chair with tilt seat adjust and back lock. The description said fully adjustable. When I got the chair there was no tilt and lock adjusters on the left hand side of the chair. As soon as I talked to the sales rep I knew I was being "handled". He told me none of their Mirra chairs have this options. I have decided to keep it for now. Shipping it back from WV would be well over 100.00 I found the missing part on another web site for 40.00. All in all I'll be into this chair for a little over 500.00 still a couple hundred off, but the warranty from them is useless. If the chair holds up, I did alright. All I can say is pay the extra money and go with a authorized dealer. This transaction went okay for me. I also could have gone very wrong. Stay away, don't be fooled by their slick web site. They are terrible!

Madisonseating is a scam! They are not selling you what they promise and their customer service process is a hassle. There is no satisfaction guarantee and they make it a huge deal to try and return anything. Also I had to PAY FOR MY OWN RETURN. Shipping is thus not free and you DO NOT get a 100% money back guarantee. I ordered an Aeron chair that was supposedly open box, but it was heavily damaged and used, painted over and the seal for the height adjustment had been replaced at least once. They made me prove that it was damaged with pictures and written documentation. Online retailers that are legitimate do not require this for a return in 30 days or less. Madison seating is NOT LICENSED as a distributor for herman miller for a reason. STAY AWAY from madison seating!

All I can say is Run Run Run as fast as you can. This is the worst company I have ever dealt with in the 15 yrs that I have been shopping online. I placed the order, that went great, then delivery that was a nightmare they want and expect for you to inspect your shipment on the curbside where it's delivered to before you sign for it. For us in our area it was hurricane season, raining terribly and madison seating still expected for us to stand in the pouring rain to inspect the shipment. Long story short found some damages and we refused the shipment. Their customer service is the worst, they act like they are a big company and they have like 2 people working there.