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Madisonseating

3.8

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Madisonseating Reviews Summary

Madisonseating has a rating of 3.8 stars from 412 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Madisonseating most frequently mention customer service, new chair and steelcase leap. Madisonseating ranks 14th among Furniture sites.

service
137
value
130
shipping
131
returns
97
quality
121

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Illinois
1 review
1 helpful vote
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Ultimately I am very pleased with the service I received from Madison Seating. The first Criterion chair they sent me was faulty (wouldn't maintain its seat height), and I was encouraged to return it via FedEx (paid by Madison). I was slow to make this happen (truth be told) and by the time I got around to it, I was unable to disassemble the chair as advised (simply would not work). After further consultation, the company agreed to send me a new chair without having to return the original broken one. I was extremely grateful. My new chair is working beautifully, and a fabulous chair it is: comfortable, sturdily built, attractive, and wildly affordable (given the discounted price). Thank you!

Date of experience: November 16, 2014
New York
1 review
1 helpful vote
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I recently purchased 7 Herman Miller Aeron chairs from Madisonseating I was very happy with the pricing and customer service overall! 1 of the 7 chairs arrived damaged, and all i needed to do was contact them to inform them of the situation, and before i even sent the damaged chair back, a new one arrived at my door! I am so thrilled by the whole experience and will definitely be coming back to them for my future furniture needs!

Date of experience: November 14, 2014
Washington
1 review
0 helpful votes
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MadisonSeating had the best price around for the office chair I was looking for. The shipping was very quick and easy. I'll definitely be using them for future purchases.

Date of experience: November 11, 2014
New Jersey
1 review
0 helpful votes
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Seamless and prompt
November 10, 2014

Seamless and prompt. Herman Miller chair arrived in mint condition. Would buy from them again.

Date of experience: November 10, 2014
Pennsylvania
1 review
1 helpful vote
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Great product, exceptional price and fast shipping. Pleasure to do business with.

Date of experience: November 7, 2014
Tennessee
1 review
1 helpful vote
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Previous purchase history had always been great until this most recent attempt. After receipt of 2 incorrect sized chairs, returns & ultimate refund we went with another company. MadisonSeating's responsiveness was not as prompt as I would have liked & they made assumptions that I was wrong with my claims.

Date of experience: November 7, 2014
New York
1 review
0 helpful votes
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A professional organization with exceptional prices and customer service.

Date of experience: November 7, 2014
New York
1 review
0 helpful votes
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My chair was delivered exactly when promised and for an excellent price; when I had a problem with assembly, customer service told me exactly what I needed to know. I will use them again.

Date of experience: November 6, 2014
Illinois
1 review
1 helpful vote
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I ordered a Herman Miller Aeron chair for my home office. It was marked NEW, but the site explained that it was not in the original box. The price was excellent, and the chair was shipped within a day or two of being ordered. It arrived in perfect, NEW condition. I am very pleased with Madison Seating and would use them again.

Date of experience: November 6, 2014
Virginia
1 review
1 helpful vote
Follow Meredith M.
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Love my chair which was delivered promptly when I broke my other office chair

Date of experience: November 5, 2014
Delaware
1 review
1 helpful vote
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My experience with Madison Seating has been excellent. I have been ordering for several years now and haven't a thing negative to say about the customer service. I appreciate the service that I receive from each rep that I talk to you. The pricing is good and also the quality of the items that I purchase and receive items in a timely order.

Date of experience: November 4, 2014
Georgia
1 review
1 helpful vote
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Very easy...
November 1, 2014

Very easy... I got what i wanted when they said it would be here

Date of experience: November 1, 2014
Missouri
2 reviews
2 helpful votes
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The company is legitimate, and sent the correct product. However, plastic piece for the arm adjust was broken, and from the looks of it, I'd have to send the entire chair back to get it replaced. I'm busy, I just don't have time for that, and am just 'dealing' with having to use a wrench to adjust the arm on the chair.

Date of experience: October 31, 2014
Connecticut
1 review
1 helpful vote
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Fast delivery, easy ordering, quality product. Have bought a number of office chairs from Madison Seating-- happy with their service.

Date of experience: October 31, 2014
New York
1 review
1 helpful vote
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Madison Seating has to be the most honest reliable seller out there. Purchased a few chairs from them and got my order on time and in great condition, at the lowest price. The website is easy to navigate and when I called to confirm my order the representative was very helpful.
Overall a great online experience!

Date of experience: October 30, 2014
Minnesota
1 review
1 helpful vote
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I love my chair, but it took a long time to receive it. After two weeks, I called the company and discovered they had misplaced my order. But then I received the chair promptly.

Date of experience: October 30, 2014
Florida
1 review
1 helpful vote
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Purchased a Leap office chair from Madison Seating. The price was the lowest I could find and the order was filled immediately. I received the chair with no damage. I was completely satisfied and would definitely check with Madison when shopping again.

Date of experience: October 30, 2014
New York
1 review
1 helpful vote
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I purchased a Aeron Herman Miller chair and Its great!
Received it in a timely manner, works perfectly, helpful cusomer service and best of all GREAT PRICING.
Definitely planning on making future purchases.

Date of experience: October 29, 2014
New York
1 review
0 helpful votes
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After buying online with Madisonseating.com, I have a whole respect for online buying. They were so professional and caring while dealing with any questions and making sure my order went thru without a hitch.
In one word- Madisonseating.com is the way to go!

Date of experience: October 28, 2014
New Jersey
1 review
0 helpful votes
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I just received 10 chairs from Madison seating. Let me tell you this was one of my greatest online shopping experience yet.
I had a few questions about the chairs etc etc I called up as poke to a manager there named Joseph or. He was helpful and very very knowledgeable concerning all the details. The shipping method was great chairs we rein perfect condition. Didn't have one hiccup in the process. Prices were great, customer service was amazing as I had a tons ofquestions. Joseph is the man to talk to!

Date of experience: October 24, 2014