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Madisonseating has a rating of 3.8 stars from 412 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Madisonseating most frequently mention customer service, new chair and steelcase leap. Madisonseating ranks 14th among Furniture sites.
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Ultimately I am very pleased with the service I received from Madison Seating. The first Criterion chair they sent me was faulty (wouldn't maintain its seat height), and I was encouraged to return it via FedEx (paid by Madison). I was slow to make this happen (truth be told) and by the time I got around to it, I was unable to disassemble the chair as advised (simply would not work). After further consultation, the company agreed to send me a new chair without having to return the original broken one. I was extremely grateful. My new chair is working beautifully, and a fabulous chair it is: comfortable, sturdily built, attractive, and wildly affordable (given the discounted price). Thank you!
I recently purchased 7 Herman Miller Aeron chairs from Madisonseating I was very happy with the pricing and customer service overall! 1 of the 7 chairs arrived damaged, and all i needed to do was contact them to inform them of the situation, and before i even sent the damaged chair back, a new one arrived at my door! I am so thrilled by the whole experience and will definitely be coming back to them for my future furniture needs!
MadisonSeating had the best price around for the office chair I was looking for. The shipping was very quick and easy. I'll definitely be using them for future purchases.
Seamless and prompt. Herman Miller chair arrived in mint condition. Would buy from them again.
Great product, exceptional price and fast shipping. Pleasure to do business with.
Previous purchase history had always been great until this most recent attempt. After receipt of 2 incorrect sized chairs, returns & ultimate refund we went with another company. MadisonSeating's responsiveness was not as prompt as I would have liked & they made assumptions that I was wrong with my claims.
A professional organization with exceptional prices and customer service.
My chair was delivered exactly when promised and for an excellent price; when I had a problem with assembly, customer service told me exactly what I needed to know. I will use them again.
I ordered a Herman Miller Aeron chair for my home office. It was marked NEW, but the site explained that it was not in the original box. The price was excellent, and the chair was shipped within a day or two of being ordered. It arrived in perfect, NEW condition. I am very pleased with Madison Seating and would use them again.
Love my chair which was delivered promptly when I broke my other office chair
My experience with Madison Seating has been excellent. I have been ordering for several years now and haven't a thing negative to say about the customer service. I appreciate the service that I receive from each rep that I talk to you. The pricing is good and also the quality of the items that I purchase and receive items in a timely order.
The company is legitimate, and sent the correct product. However, plastic piece for the arm adjust was broken, and from the looks of it, I'd have to send the entire chair back to get it replaced. I'm busy, I just don't have time for that, and am just 'dealing' with having to use a wrench to adjust the arm on the chair.
Fast delivery, easy ordering, quality product. Have bought a number of office chairs from Madison Seating-- happy with their service.
Madison Seating has to be the most honest reliable seller out there. Purchased a few chairs from them and got my order on time and in great condition, at the lowest price. The website is easy to navigate and when I called to confirm my order the representative was very helpful.
Overall a great online experience!
I love my chair, but it took a long time to receive it. After two weeks, I called the company and discovered they had misplaced my order. But then I received the chair promptly.
Purchased a Leap office chair from Madison Seating. The price was the lowest I could find and the order was filled immediately. I received the chair with no damage. I was completely satisfied and would definitely check with Madison when shopping again.
I purchased a Aeron Herman Miller chair and Its great!
Received it in a timely manner, works perfectly, helpful cusomer service and best of all GREAT PRICING.
Definitely planning on making future purchases.
After buying online with Madisonseating.com, I have a whole respect for online buying. They were so professional and caring while dealing with any questions and making sure my order went thru without a hitch.
In one word- Madisonseating.com is the way to go!
I just received 10 chairs from Madison seating. Let me tell you this was one of my greatest online shopping experience yet.
I had a few questions about the chairs etc etc I called up as poke to a manager there named Joseph or. He was helpful and very very knowledgeable concerning all the details. The shipping method was great chairs we rein perfect condition. Didn't have one hiccup in the process. Prices were great, customer service was amazing as I had a tons ofquestions. Joseph is the man to talk to!
Answer: As an online company we are vigilant about fraud. You provided an invalid credit card number that was being declined by our processor. Your order has a high fraud rating and was flagged. If a customer is indeed legitimate and not looking to commit online fraud, they would have rectified the situation with the credit card and simply placed a new order online.
Answer: Please email [email protected] with your order number to request to cancel a transaction.
Answer: Hi Joyce. Feel free to reach out to our customer care department by emailing [email protected]
Answer: Madisonseating has been in business for over 14 years selling brand name office chairs at discounted rates. We guarantee that all products will arrive in perfect working condition. Please check out our 99.9% positive reviews on sites like Ebay and Amazon, where only legitimate reviews are allowed to be posted.
Answer: Thank you for your interest in our products and services. The Herman Miller Aeron chair is part of our open box close out sale. That is why the price is heavily discounted from the retail value of $1000 + to the sale price of $400+. The "Open Box Specials" featured on our website are a great way to save money on the best selling chairs on the market today. These brand name chairs are being sold for more than half off their retail value and will include free shipping! "Open Box" simply means, the item is out of the original packaging. The chair was either, returned, refurbished, on display or has been in inventory for awhile and since been placed on a clearance. The merchandise is in perfect working condition. In addition, you will be provided with a 30 day money back satisfaction guarantee and 10-year Madison Seating warranty. Madisonseating has been in business for over 14 years selling the Aeron chair. We have a 99.9% positive rating on eBay and Amazon, where we offer our open box specials as well. We are so confident that our prices are currently the lowest on the internet we are willing to not only match but beat anyone selling these item(s) at a lower cost. We look forward to fulfilling all your office chair needs. Best regards, Allie Madison Seating 888-704-3435
Answer: Hi Joyce, Our company name is Madisonseating.com.
Answer: Patricia. We understand there was an error in the color chair you received. We offered to pick up the chair at our expense and issue a full refund as we are now sold out of the blue Aeron chair. We did not intentionally ship you an incorrect color chair. Mistakes happen. This was an honest mistake done by a packer, probably due to the holiday rush. The color black and blue are hard to discern on a mesh chair. Please return the chair at this point as your reaction to the error has been a tad excessive.
Answer: Hi Lonnie. We do not simply cancel orders without there being a good reason. Your placed (2) separate orders with us and it appears you are confused by your purchases. The first order was processed successfully with the payment you provided and shipped in a timely manner. You were emailed a confirmation of this order along with an order number assigned for that transaction. On the second order you attempted to place you provided a new email address and an invalid credit card number. The order was flagged as a potentially fraudulent transaction and subsequently canceled. Again, an email confirmation with a DIFFERENT order number was emailed to you along with a notification indicating there was an issue with the payment provided. It appears you may have gotten confused by your own purchases. We are always available if you need further clarification on these 2 separate purchases.
Answer: The warranty we offer covers any mechanical issues that may arise during normal use of the product

