MadisonseatingReviews 413

I ordered a leap chair and got it in 5 business days free via fedex ground. Chair seems new and arrived in good condition, but this is in no-way a "steelcase" leap chair in leather. I didn't actually expect that for the money, and to be fair, their website doesn't say "steelcase", but that is what they lead you to believe by calling it a Leap chair. The leather seems more like stiff vinyl, nothing like the leather steelcase would use. The leg assemblies say made in the USA all over them, but no other brand name or designations anywhere on the chair. Knock-off furniture? For sure, so... Buyer beware. Still a decent chair for the money, but I just received it, so I cannot speak for the warranty or how long this "fake" will last.

Worst company I have ever dealt with. They sell Herman Miller chairs online but I later found out that they're not an authorized dealer. In fact they sold me a damaged/refurbished chair instead of a new one. When I finally got them to take it back, they refused to give me a refund until I rescinded my complaint on the web. Now I'm out over $1000 including shipping. I'm filing a formal complaint with the NY State Attorney General and the BBB. STAY AWAY FROM THEM.

Bought a brown leather sofa. Said it was in stock. Then sent us an email saying it was backordered. Waited 3 months. They sent a cryptic email saying sectional sofa had shipped 3 months later. Charge ny card. We opened the package to find a white couch. 3 months, no calls, wrong color. They said their Chinese manufacturer discontinued brown so they thought we would like bright white. I am not making this up. I swear. They did not want to pay the shipping to return the couch. SO they tried to offer me a discount. They told me they would lose money on the deal! Like that is my concern?!? These folks are clowns.

I did some research. Here is the owner of Madison seating. His name is **

**[personal info redacted by admin]

I made the mistake of ordering my Leap Steelcase chair and THEN reading the reviews and I was a nervous wreck about everything because I was so sure they were going to rip me off. When the chair was listed as being shipped 3 days after the sale, but 2 weeks later it still had not been picked up from the site, I was already trying to figure out how to get my money back.

However, I emailed Madison on a Thursday, asked them why the chair was taking so long, they apologized and by the end of Friday, the chair had been picked up and I had it the following Tuesday.

The chair is brand new, smelled a bit new which is unpleasant, but that dissipated almost immediately. It was easy to assemble, is exactly what I was looking for and I paid hundreds less than what it was going for at most other websites.

So, yes, do be aware that there might be issues. This is not a 5 star review because I should not have had to remind them to ship my item- which took about 3 weeks total to get here, rather than the 10 days promised- but shipping was free and the chair did arrive in perfect condition.

Misleading in Purchasing an Aeron Chair - What does "open box" mean? Used? Floor model? Returned? The shipping label was created, delivery date estimated to be 2 days later, I received it a week later... not sure why they psych you out like that. Chair arrives, no assembly instructions with Posturefit, so YouTube it is that helps. The chair is obviously used as it has marks and dings and smells like the inside of a Fiesta on a used car lot. I'm fearful of keeping this thing as it sounds like if I were to have issues 3 weeks+ down the line this could get pricey and problematic as there's no Herman Miler serial number, just one from Madison Seating. I've owned several Aeron chairs and haven't had issues with them, but depending on what Madison Seating is selling, I am concerned based on these other views...

This is THE WORST company to do business with. I ordered one table and they informed me that my card was declined. It in fact did decline due to my bank putting a "security hold" on the card. I called my bank and they removed the hold. I then called Madison Seating back and told them to re-run the card. Again, they informed me that the card declined for a second time. I waited a few days after not hearing from them, and decided to try to order the table again, and this time it went through successfully. 2 days later I found out that they had charged me for two tables and sent me two tables. I only wanted one, and the cost of the table was $639.99. They told me in order to send it back, I had to make my own arrangements, as they do not provide a return service. I was quoted $474.78 for shipping, and Madison Seating charged me a "re-stocking fee" of 30% ($192.00). This brought my total to $666.78. Do NOT do business with this company. There's a reason they only have 3 stars out of 142 ratings!

I would rate zero stars if it were possible. I paid $700.00 for an "open box" Leap V2 chair and received a used, broken (seat adjustment lever broken off) chair that was covered in some type of orange film and improperly packaged. There were gouge marks all over the bottom of the seat where it looked like someone used a screwdriver (repeatedly) to try and remove the seat bottom. Any damage that was done to this chair in shipment was obviously caused by their poor packaging and I let UPS know this after the company filed a bogus damage claim with UPS! I sent the chair back and was told they would send a check instead of issuing a credit to my charge card. If I wanted an immediate credit, it would be less the 3% fee that Amex charged them to use my card! Amex didn't agree with that, obviously and they are now investigating this company's practices. Totally rude, unprofessional staff who argue instead or resolving issues. I wish I would have done more research before buying from this company as there are a TON of negative reviews online. It appears at least 40% of the people who do business with them are unsatisfied. Looks like the site with the greatest percentage of good reviews is theirs. Go figure! Do yourself a favor and spend more money for a new chair with a factory warranty. There is a big difference between "open box" and USED. Steelcase and all of their dealers ship for free.

Complete con artists here. I ordered 2 chairs during a free shipping promo and had them shipped to HI where I live, which their site let me do. Days later they tell me they do not ship to HI (yet their site let me pick it and showed "Free Shipping!" when I did). A few emails of them telling me it was a mistake didn't help.

Then the sale ended and the chair price dropped by $270! Their site then said shipping to HI would be $350, a difference of $80... meaning, their mistake would have only cost them $80 to correct but "Susan" who listed herself as a "Supervisor" on her email said they canceled my order and can't ship to HI. I called Susan and after she yelled and screamed at me on the phone without letting me talk I asked to talk to her manager and she said (after pausing a lot) that she didn't have one and she was the owner of the company.

Right... supervisor of the call center or owner? Which is it? She wouldn't stop yelling at me and calling me names because I said I'd report her shady business to the BBB. I'd stay away from this place... even if you don't care about their crap service the fact that all they do is raise prices to have a free shipping sale should be enough. Total rip off here.

Do yourself a favor, Don't use this retailer. We bought a Coaster Roll Top Desk, sold from Madison Seating. They expect you to hold the shipper there until you open the package and inspect all the items. I wish I would have done that. I would have sent it back IMMEDIATELY! There were obvious manufacturer defects, which the retailer, Madison Seating would not acknowledge, nor would the manufacturer. After construction, there were other issues, which I am now stuck with. I would NEVER use this retailer again."

OK, bought a couch and two chairs online specified I was available only on mondays and saturdays for delivery and to be contacted during business hours. They attempted to deliver my living room set with just an email for notice and did not pay attention to my statements that said I could only be contacted on mondays/saturdays. They then cancelled my order and marked my account as fraudulant, wich almost got my credit card cancelled. When I called madison seating the lady i spoke with was a B----H she told me that she was in sales not customer service, I would have to call there customer service line and I would have to stay home from work on the day they choose to deliver my furniture if I wanted it. When I told her I was shocked and I asked for her name she laughed commented she was in sales, I was not going to make her money and they were closing (at 3; 11 in the afternoon) So I called back nope, they were open untill 5; 00. Irf I had her name, I would have her job, I've never been treated worse in my life. In an economy like this I can't beleive they are still in business and I can't beleive that woman I spoke with is still employed. I ordered the set off a different web site for $600 more, a garunteed delivery date and time, Frankly I am looking over my credit card statements to make sure the didn't steal my information! Worse company EVER! Don't even look at their web site!

I purchased a Herman Miller Aeron chair from this sad excuse for a company back in 2010. One of the parts to go first on this chair is the seat. The mesh part of mine broke less than a week ago. I took a picture and emailed it to them since I am under the 10 warranty. I got a generic email and was curious, so I called Herman Miller and one of their official retailers told me that the arms of the chair I purchased has been obsolete since 2004. When I called Madison Seating about this, the woman that answers the phones said that nothing they sold was over a year in their inventory. Then when I called her out on it, I got transferred to another department. This guy, instead of trying to be accommodating with the lack of warranty they have or just sending over a new seat... tells me to look on eBay. Unbelievable with the careless service they provide and then takes me through all these loopholes within the site saying that "Open Box" means refurbished... and was not that pleasant about it. Actually he was kind of snobby. When I originally purchased this chair, the seller... his name is Louis, never took me to that page to agree. On top of that, when I tried to post my review of them on their site... I was BLOCKED. NEVER PURCHASE FROM THIS SITE... BUYER BEWARE!

First, they made the shipping label really fast and sent you the tracking number. On the day it was supposed to be delivered, it was still not shipped. After I called the, they shipped next day.

When I received the chair, everything was wrapped nicely, but after I open the package, the piston, the important piece that connects the base and seat was used! There are obvious tears and wears. So they asked me to take pictures to prove them it is indeed a used piece.

They made a new label to ship the piston replacement, but it was's shipped.

They refused to give an explaination why a used piece was sent out. It seems to me it is not a mistake.

This is by far one of the worst customer service experiences I have EVER had. First off, the four chairs that we purchased arrived late. Then two of them broke and needed to be sent back for repair. The process of finding out what I needed to do to have these chairs repaired took weeks. This company does not care about their customers. When our chairs finally arrived back to us they were the wrong size! I have been dealing with this company for months and I sincerly warn anyone from entering any business dealings with them.

First of all they did not deliver on time. Second, the chair was extremely poor quality, the adjustment mechanism broke down after three weeks use. I've tried to get this product replaced or repaired, or claim 30 days money guarantee Madison Seating offers. They replied there is no warranty, there is no money back, I cannot replace the chair because "I was supposed to file a claim immediately with the carrier when it arrived". When I unpacked the chair it seemed ok, but it did not last more than 3 weeks. They either sold me extremely poor quality product or the one with latent defect and they did not want to find a solution for the problem. They do not reply to my emails on time, they promise on the phone they would come back with some solution or at least the answer the next day. They never do. I had to send numerous reminders so they could finally reply that I am not entitled to get the money back, or replacing the item even when it doesn't work after 3 weeks of normal use. Very bad customer service, very bad quality product for approx $200 price."

I recently made two different purchases from Madison Seating online
Furniture company. My husband and I absolutely love their selection,
But their exquisite customer service is what I am beyond pleased with
With. Madison seating makes furniture shopping such an easy, quick and
Inexpensive experience that my husband made another order the week
After the first. I am super pleased with my shopping experience at
Madison seating. Looking forward to my next purchase!