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LushReviews 201

3.0

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Lush Reviews Summary

The company enjoys a reputation for offering high-quality, eco-friendly products that many customers love, particularly their bath bombs and skincare items. Positive experiences often highlight the effectiveness of the products and the inviting atmosphere of their stores. However, significant concerns have emerged regarding customer service, particularly related to shipping delays, difficulties with gift card redemption, and product packaging issues. Additionally, some customers express dissatisfaction with the company's political stances and their impact on brand perception. Overall, while product satisfaction remains high, the company must address service reliability and customer communication to enhance its reputation.

This summary is generated by AI, based on text from customer reviews

service
46
value
40
shipping
35
returns
28
quality
39

We monitor reviews for authenticity

Washington
2 reviews
1 helpful vote
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Recommend
September 19, 2021

I like your products very much. Delivery is fast. I am happy with everything. I i recommend this shop for purchasing cosmetics.

Date of experience: September 17, 2021
Pakistan
5 reviews
0 helpful votes
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The sales staff was very knowledgeable about the product - and helped answer all my questions professionally, and efficiently. I love that the product is made in the U.S.A.

Date of experience: September 9, 2021
Nepal
1 review
3 helpful votes
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Online product
August 31, 2021

This lush handmade cosmetics are too good. And it provides the goods at the proper time. This site is 100% legit. This site is a trustworthy online business.

Date of experience: August 30, 2021
Germany
1 review
1 helpful vote
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VERY KIND AND PROFESSIONAL PEOPLE BEEN GOING THERE FOR A WHILE AND I LOVE THE OWNERS ALWAYS PLEASANT AND THEY HAVE ALL PRODUCTS YOU NEED.

Date of experience: August 5, 2021
RU
1 review
1 helpful vote
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My skin was very dry. When I used your makeup I noticed fast results. Now the skin just glows, I feel its elasticity and resilience. Products are really high quality in the market of goods in this category.

Date of experience: July 20, 2021
Germany
2 reviews
4 helpful votes
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Good product
July 7, 2021

Good product arrived and it actually much nicer quality than I was expecting! Items arrived in good codition and i'm happy with it

Date of experience: July 6, 2021
Ukraine
2 reviews
2 helpful votes
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I ordered Lash products for the first time and I am very satisfied, I think I will order products only of this brand, I want to try the whole line of products.

Date of experience: July 5, 2021
Australia
2 reviews
3 helpful votes
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I have used lush products for years now. I highly recommend the rehab shampoo it is amazing, you only need to wash your hair once and only need to use the tiniest bit, strips away any product build up whilst improving damaged hair. I highly rate it along with their bubble bars! I break a small bit off and i normally get bubbles over my daughters head haha i roughly get 30 baths per bar!

Date of experience: June 28, 2021
Florida
5 reviews
3 helpful votes
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I love their skin producs! Fast delivery and quality of all items just help me survive everyday life. I have sensitive skin but with lush I never had any problem. Keep doing God's work guys

Date of experience: June 3, 2021
GB
1 review
2 helpful votes
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ADJUSTABLE RING
June 3, 2021

I received my rings one for me and one for my daughter. They are very well made and beautiful.
I had a question a couple of days ago about delivery. They answered promptly. I will order from them again.

Date of experience: June 2, 2021
Australia
60 reviews
30 helpful votes
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It's all in the name!
April 30, 2021

Lush products definitely are 'lush'. They are very fun to buy as gifts or even to treat yourself. They have such a huge range of soaps, scents, shampoos.
I did however find the tin shampoo fairly drying to my hair but I'd be happy to try out a different one.
The brand is eco-friendly and environmentally conscious which is great! It's a great place to shop if you're looking to cut down on plastic packaging.

Date of experience: April 29, 2021
Singapore
2 reviews
0 helpful votes
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Lush's products are not 100% organic, but they do use natural ingredients … and also some possibly harmful synthetics like SLS, parabens and 'fragrances'... If it's coloured green on their website it is naturally derived and often organic, if it's coloured black it is an ingredient that they call a 'safe synthetic'

Date of experience: April 28, 2021
South Africa
4 reviews
3 helpful votes
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Love it
April 21, 2021

Lush is the best place to buy affordable skin care products at the lower prices I don't have to go to another store while LUSH store is just one click away

Date of experience: April 21, 2021
Canada
3 reviews
0 helpful votes
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Products are awesome but delivery companies don't deliver sometimes which is infuriating... customer service is good for replacing items when deliveries claim delivery but they don't

Date of experience: April 7, 2021
India
5 reviews
2 helpful votes
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Excellent handcrafted and handmade products. Gives you a healthy, glowing complexion. It improves the protection of your skin. Both men and women will benefit from their skincare products. It looks brilliant and highly recommended.

Date of experience: March 24, 2021
Maldives
7 reviews
1 helpful vote
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Good Service
February 26, 2021

Lush's customer support was extraordinary. Much faster than estimated. SUPER beneficial. Good Service.

Date of experience: February 26, 2021
Pakistan
3 reviews
1 helpful vote
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Best product
February 26, 2021

High quality product love to promote that particular product on different social media flatform and almost every ones love that

Date of experience: February 25, 2021
Nigeria
4 reviews
18 helpful votes
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Great
February 23, 2021

I like the fact that it improves the skin and one can get at a cheap price. Because its not everyone that can afford luxury items. So five stars

Date of experience: February 22, 2021
Canada
1 review
1 helpful vote
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I like this brand
February 21, 2021

I like this brand. It's amazing that I can buy handmade and eco cosmetics here. It's important for me now. I want to use only the best one.

Date of experience: February 19, 2021
Ukraine
1 review
1 helpful vote
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Cool shop
February 18, 2021

This is one of the coolest shops with beautiful things. My friends gifted me a gift box with stuff for problem skin. I like it very much!

Date of experience: February 17, 2021