LumosityReviews 239

Lumosity.com are bunch of thieves. They got my friend's money(took the credit card info and all other information and after transaction was done) when he started to use the software, she got an error msg saying that her device is not supported. She tried to get customer support, no body answers the customer support line.
Also my wife registered to test the software as they advertise it for a month in a free basis, she was only able to use it for one day. But after that they are doing heavy marketing to sell her the subscription.
In summary if you are interested in brain teaser software look somewhere else. Lumosity are bunch of thieves.

I admit to being enticed by the supposed brain science and ability to improve my memory and brain function by playing games. I should have known better than to be lured by the heavy marketing and fabulous claims. I paid nearly $100 for a 2 yr subscription and was denied a refund when I realized I had been duped (not only was there no improvement in memory despite constant claims of stellar performance by the Lumosity measures, but I had become the target of a heavy handed marketing campaign designed to get me to pressure family and friends to sign up). I subscribed to this service based on the marketing claims of improved memory and brain performance. It seemed more credible coming from an educational based background and as an educator that appealed to me. I found it difficult to access the website from the foreign locations where I often work and the i-phone app was not the same quality of experience and seemed far less legitimate than the regular web page version. More importantly, I noticed no improvement in memory or any other brain function after using this consistently for over 2 months, despite the company claims my brains performance was miraculously improved. The rating system of where I stood with my age group was frankly suspect and seemed designed to only encourage me to continue playing games just to beat others. It became clear there was nothing credible in this data and the company had few other people in my demographic subscribed, so the performance comparisons had no solid basis. The performance numbers seemed rigged to encourage me to get friends and family to subscribe and then compete with them. I was bombarded with family and friend plan options. This service should sell itself based on its 'science-grounded' merits - not a heavy handed marketing campaign. After several months playing brain games I realised that it is a scam, designed to squeeze money from gullible customers wanting to optimize their memory and performance. There is no discernable improvement in my mental capacity or memory since I subscribed. Now they refuse to give me a refund for the year and a half that's left of the subscription and Ive been forced to lodge a complaint with the BBB.

I have been a user for about six months. I really like it! In my opinion, it is most certainly NOT a scam. I have not had any issue with billing (I paid for a year after trying it for free on my iPad, and did not sign up for "automatic renewal," so I haven't yet gotten to any potential issue on that). The service is MUCH better on the computer than on the iPad. The iPad games are well-designed, but there just aren't very many of them (maybe 12 compared to around 40?). So, if you only want to use your iPad for these types of games, I wouldn't recommend signing up. There is a wide variety of games on the computer, though. They focus on five different areas of "brain power." While I don't know if it's actually building brain power, I don't think it is hurting me, and I really do enjoy a lot of the games. The "train game" is completely addictive!

Beware, when you try to cancel the automatic renewal... you think you have cancelled but you must go through a mulit-step process, see below, or they will charge you again and NOT give you a refund.

Hi,

Thanks for the explanation. If you only clicked on the first cancel link, this did not cancel auto-renewal. In order to fully turn off auto-renewal, you have to go through a multiple step process that ends in you explaining why you are turning off auto-renewal. Unfortunately, it doesn't sound like you did this. Since we cannot process your refund, the only option available to you is to dispute the charge with your credit card company. I'm sorry for any inconvenience.

Best,

Matt

Tried it. Wasn't that impressed but, I wouldn't have thought it was a scam. Just no one really used it in the house. Tried to cancel. They KEEP taking money out of my account (not just for the one month I signed up for). The latest is "we will refund you but, this is your fault because it was set up as auto pay" even though I tried to cancel on their site several times (There is no customer service line) then I finally just had to block there charges on my card.

Website easy to navigate, I used an iPad mini to sign up for an account. After signing up by supplying my birthdate and an email address rather than using my FB login (doing so gives them access to your friends list and google activity). I then answered a few more questions. After being redirected to the home page, I tried to access the "limited" games that are free. All of the games, tests, and other account items are all locked. It appears that if you are an iPad user the only thing free is the ability to sign up for a lumosity account, you must pay to access and use everything as an iPad or iPad mini user.

Its a scam
I enjoyed first two month and I stopped playing it
I paid by credit card
But they just charged me for another month without any notice or explanation!
Yeahh i was paying auto renewal... and i didn't know bout it
I can accept it coz its my fault to not read it
But They charge me extra two times exactly 2 days later after I made the payment!
They charged me on 2014.02.03 and 2014.03.03 when I made two payments on 2014.01.31 and 2014.03.01!
I heard tat they are abusing users card information and i am not alone!
So just keep away from this crap

I really enjoyed the games and saw good results from playing them.

Trouble started when I signed on one day to find I was locked out of all games.
Tried through their Help department and got very strange responses such as your profile shows you are under 13 years of age so we cannot help you. I clarified my age. Days later another request for credit card information etc. and still no access to games. I have been trying to make contact again but now no response.

Lumosity is spending a great deal of money on TV ads, banner ads etc. with virtually NO CUSTMER SUPPORT. If you want an exercise in frustration sign up to this sight.

Well I heard about this site from a friend of mine about 6 months ago, I tried it for free because why the heck not?
At first I didn't notice much, did not do it daily and mostly just wanted the benifets of membership and the opportunity to play more games.
Now I use it everyday and am consistently remembering more, using bigger words, making decisions easier and solving math problems FAST.
I am a free member now and without charging me a single penny Luminosity has improved my mental ability on several notable points. I may make the decision to purchase a membership a little further down the line but for now I am one HAPPY guy.
I should also mention that a lot of the problems people are mentioning on this website are issues with their application/internet/money etc. I work on computers and somehow all of mine work perfectly for this website.
Luminosity has no problems and the customer service is doing their job. Every time I read a bad review it is USER issues.
Give it a try for free don't just pay for it on the first day. I am six months in and still only considering a pay membership.