LumosityReviews 239

Only giving one star for 2 reasons:
1) The games rarely change and are boring. Playing them every day became so rote and not at all brain-building that I gave up. Bought the family plan (stupid, stupid) and each of my family members came to the same conclusion.
2) They apparently buried the auto-renewal clause DEEP in the Terms and conditions (I am the freak who reads those things start to finish) because I never found it. In July AMEX alerted me to potential CC fraud - through process, couldn't see all charges from July - mid Sept until late September and found the $130 auto-renewal posted in mid-July. Their policy is they will refund if within 30 days. I asked for the refund under special circumstances (CC fraud/identity theft) but they flatly refused, even after escalation to a "manager", sticking strictly to their refund policy without consideration for my circumstances.

Would not recommend this to anyone!

Their advertisement is not what you actually get. It's the same brain games, over and over again. It's really boring and predicable.
I paid for a one year subscription, and after 2 months got really board with it. Not a challenge for me anymore. I asked for a refund for the remainder of the subscription.

But, after 30 days they do NOT issue refunds. Not even pro-rated refunds.
They certainly didn't make that very clear. I expected the 30 day rule to apply for the month used, not for the full advanced payment.

My advice Don't purchase Lumosity! It's boring, repetitive and not customer friendly.

I will be telling everyone I can about my very bad experience with Lumosity.

I just don't understand the negative reviews... Have been on lumosity for a couple years and have had no problems and found their customer service to be good... Asked them a functionality question one time. I find that the site has helped me increase my ability to focus and concentrate and really use it a lot. I suspect it's also helped me recover from an auto accident concussion i suffered. No complaints - I recommend it without reservation for those interested in optimizing concentration.

I am an on/off user of this product, think i have purchased the first subscription in 2008, when their prices were a bit steep (i. E. Eur78pa), then again in 2012. I recently got another package at half that price and bottom line is that i have no complaint whatsoever. I was surprised to read all the negative feedback on this product; i don't play their games every day or even week as they'r tend to be a bit doll so i didn't get addicted to them; but i've definitely noticed some cognitive benefits and overall i take it that the monthly price i pay (from the41Eur pa offer) is bearly the price of 1starbucks coffee, so no real worries here!

To be honest, I haven't tried Lumosity. I have been afraid that I would be come as smug and self important as the people in their commercials! Looks like that was a good decision!

Not worth payin. After one month you get sick of playing the same boring and probably not even effective cheap games.
Their customer service is pathetic. They just copy&paste "Unfortunately, policy, bla, bla, bullsh**" and close the ticket...

Buyer beware! Linosity will take extra money from your bank account! I signed up for one year and they charged me for 2! They added the charge and year when I tried to cancel my account. This is scam to take your money.

I looked over the reviews on this site about Lumosity and got to say. Please let me sale you a car. If you took 4 sec to read the billing statements before purchasing the product, you would have clearly seen what the billing cycles are, and the options if you choose not to enroll in the monthly or yearly subscriptions.

Has for me, I like this product, I've tried other free apps and for the most part. They tent to be the same mathematical questions, no shapes... etc.

I'm only four weeks into the service and seen improvements with my way of thinking. Now, I and hope no one expects these games to make you a genius, but should help improve daily thinking requires.

I'm giving the one star review because their auto renewal process is deceptive. No where was I told that my yearly subscription would be auto drafted from my bank account, until today I received a notice that I had approved the $74.95 annual fee. I thought that last year I had just signed up for one year. I wasn't notified in advance or sent a reminder that this was happening until after the fact. All that is beside the fact that I think it's overpriced for what you get. Lumosity, automatically making your customers always renew without reminding them before hand or giving them the option, and having us have to change that in our profile, if you're lucky enough to figure it out before getting the charge, is NOT a way to keep users happy or coming back. Also, when you call the customer service number, there is no representative, you have to leave a voicemail which says they'll get back to you in 3 days.

I signed up for Lumosity in May of 2014. I thought the $14.95 was a one-time charge. In fact, it's $14.95 per month. That is not something I saw at all, and feel it's more than a little deceiving. Took me two more months to really see the charge (yes, that's my fault). Though, I also feel that it's what Lumosity counts on -- that people won't notice/investigate that small amount coming out of their bank account. Lumosity refunded ONE month of $14.95 when I complained to both PayPal and Lumosity directly. I guess the other month was the price for lesson learned. Yup, I guess you could call that Brain Training of sorts!

I sure hate to be negative, but I DID like this app. I give it no stars (but have to give one) because it is way too expensive. There are free games online that allow you to build neurons. The games are very limited via the app compared to a computer, it's not worth it. Yet more importantly, it gets no stars because if you sign up for a yearly subscription and do not know that you have signed up for auto-renewal this company feels that it is not important to let you know that you have. All of the auto-renewals or auto-payments that I have set up send advanced warning that your credit card/bank account is about to be charged to my email or my phone. This includes Apple, my isp, my car payment, my phone, the water softener people, Godaddy, and this list goes on. They also let you know that your account has been charged. Not Lumosity. Yes, my credit score has been damaged because of a payment made with a credit card that I was not using anymore, and, therefore had no reason (so I thought) to check its balance. In fact the last and only time it was used (at the time of my original post) was to renew my Lumosity subscription. This is one of those "There ought to be a law" situations.

I have update this review and tried to improve the grammar to please one positive reviewer (who probably works for Lumosity). There may be a run-on sentence. My apologies. However, MORE IMPORTANTLY:

Since posted my review has received 53,246 views. And, Lumosity has lost to the FTC and has to pay $2M for deceptive advertising:

https://www.ftc.gov/news-events/press-releases/2016/01/lumosity-pay-2-million-settle-ftc-deceptive-advertising-charges (My apologies to all the positive reviewers; you are being duped).

Now, if only there were laws in the US that prohibit hidden automatic charges. After rebuilding my credit, it was destroyed over the $79 membership. BTW-After contacting the Attorney General and getting partial resolution over two years ago (They paid me back the fee and late charges and canceled my membership, but my credit is still badly dinged), Lumosity still sends me about an email a day to play their games, yet they were unable to send an email to remind me of my auto-renewal.

Games were challenging, but got a little boring after awhile. When you sign up, there is a clause that your membership will renew automaticallly in a year. I circled the date on my calendar and before my renewal date, decided to give it a rest, cancel my enrolment online.
Months later, when looking over my charge bills, there was a renewal charge for Lumosity! I had not used the site since my cancellation. They will not reimburse me because of a six month limit for renewals. Shocked and disappointed! Shady response from what I had thought was a respected company.

Have had an account for 2 years now, have never had issues! It's great!
They release new games, new challenges and recently launched the mobile app. My Android phone runs it perfectly. (It's the first version of the app, there will be more games added soon it says)
I've track my progress, while the numbers say I'm getting quicker with better memory, I've actually noticed a change myself. People's names, driving directions, quick math, I've impressed myself sometimes.
You have to stay at it! I do it 3-4 times a week. Lunchbreaks usually.
If you stop using it, you'll performance will decrease.
Maybe this is where all the bad reviews come from... dumb people!
It will not make you MAGICALLY smarter.
As far as the price, I used to buy video games, $29.99, $59.99, $79.99, play them for 3 weeks and shelf them. Hundreds of dollars a year.
Now that I'm not a kid anymore, $60 a year for Lumosity, is easily justifiable.
You pay for a gym membership for special machines and equipment, but you can't fork over $60/yr for your brain. Oh gosh. I fear where the world is headed!

Highly recommend it to anyone who wants to stay sharp and keep their brain active.

I don't know how it could be a scam, you pay, and you receive a service.
I got my family hooked and we pay for a Family Plan. No complaints.