LumosityReviews 239

Don't waste your money. Support is horrible, the games don't work well consistently, and there's no proof that spending the money and playing these help anyway

Email notifications haven't worked correctly for many months and support has been horrible! Now, they won't help because they say the email address I was using wasn't the same as the one on file even though I was just replying to an earlier email thread where the helpdesk and I were corresponding.

Also, the games have been messing up (especially the 'rules' game)..

Thought I had cancelled, I was pretty certain I had. But somehow the "auto-renew" feature was on. No problem, I thought, I would just contact them. I was looking for a one month refund. I hadn't logged into the site or anything in the month since I had cancelled. No can do said the customer service agent, I had auto renewed. He wasn't budging. So rather than me walking away happy, I walked away annoyed that they kept $15 because I supposedly "auto renewed". We didn't see any brain improvement either which is why we cancelled. AVOID.

I tried Lumosity for a month and decided to go ahead and get a year subscription. I was under the impression that I was going to be paying 5.22 per month. When I looked on my bank statement, Lumosity had taken out the full year price! I have tried to contact them by phone (the phone # is: *******502), but I get nothing but a voice message saying that they will get back to me within 3 days... nothing! I have attempted to contact them through their website, and hit a dead end. What kind of customer service is this? Where is the respect and loyalty any decent company would extend to it's customers? I want nothing more than to get free from these people! They are disreputable, and creepy.

I would definitely say the Lumosity is worthwhile because of the mental stimulation it provides through training is really effective. I paid for lumosity for one year and played over 1000games. The results I got were quite amazing my bpi went up by 1000 and I noticed a significant improvement in memory/attention after I stopped paying for it. Since it targets all 5 mental areas I could see improvement in those areas too such as speed and flexibility. It boosted my confidence because when I had to remember things and answer questions I would get it right quite often. In terms of attention span I can pay attention for longer periods of time while retaining information from what I learned. Also the results come after training I didn't train too much I just played the games I liked but training will increase brain power since it includes a variety of different games based on your training priorities. All it takes is training to condition your mind. Further, my verbal fluency improved because I played those word games such as word bubbles rising. The games have a great design and really fun to play you, just have to be motivated enough to play the games. All in all its a great site if your willing to commit the time and effort for training. The time is takes to reap the benefits of training is around 15minutes daily.

I started using Lomosity for myself, liked it and paid extra for the family plan to include the rest of my family. The games are fun and challenging at the higher levels - we liked playing them and were seeing improvements.

HOWEVER, when we recently logged in to play the games again, we found that all of the games were locked and the only wayto play them was to upgrade our accounts. We already paid and our subscription time had not yet expired. Basically, this is a breach of contract since they cancelled our existing subscription without refund and force us to sign up and pay a higher fee.

I have no problem with Lumosity changing their program and fee structure for new member subscriptions, but for those of us that already have accounts with time remaining on our active subscriptions, we should be allowed to use up the remainder of our subscription with the same access to the games, history data, and comparison profiles that we have always had. AFTER our subscription runs out, THEN and only then should Lumosity request thay we pay the higher fees to continue.

I have requested from Lumosity to unlock my account(s) for the remainder of my subscription or issue a refund, but I have not heard anything from them yet.

The terms of service agreement has changed from the original when I created my account. Now they are saying we cannot file a class-action lawsuit, but that clause is not enforceable in the case of breach of contract or fraud (which is certainly arguable in court) Therefore, If enough of us have not received satisfactory resolution of our concerns, a class-action suit may be warranted.

I wonder if the video professor is involved with Lumosity. The idea is good, but customer service stinks. I have been locked out of my account, they have no telephone numbers, and I now have 4 ticket numbers trying to find out why. I paid $80 for a year, but here it is July and I am out. From reading the reviews, I expect I will have another $80 taken from my cc and nothing to show for it. I am frustrated and angry at this treatment! It is nothing more than a scam to get your bucks.