On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Do not like it. Don't charge me for it. I will return it. Way too dark and runs.
Have not received my purchase! I contacted Luminess on the site, they told me to wait a couple of more days, I am still waiting. Not a great experience, for now.
Hey Noemi, We have recently tried to contact you but were unable to reach you. We humbly apologize for the recent experience you have had with your undelivered order and wanted to ensure you are completely satisfied. We would love to get this resolved and can do a reshipment or a refund for you. For further assistance, please contact us back at 800-209-2718 and we would be happy to get you taken care of! ❤️
I really enjoy this product. Great match and nice packaging.
I felt pressured to add extra purchases yes absolutely they tried to sell me every product
Hey Florence, It was a pleasure speaking with you regarding the recent review you left with us. We humbly apologize for the recent experience you had with the additional offers and were able to assist you with the removal of those items. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of! ❤️
It left my face all streaky and I had to wipe the foundation off.
Hey Sarah, We recently tried to contact you but were unable to reach you. We are sorry to hear the foundation left your face with streaks. We understand how important it is to find the perfect match for that flawless look. Our team is dedicated to helping you achieve that ideal coverage for your skin. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!
My experience has been great with the little toe bit of interaction I've had with the products! 14 trial
No coverage or very little and comes off very easy. Settles into fine lines and pores
Hey Heather, We have recently tried to contact you but were unable to reach you. We are sorry to hear the foundation did not provide the coverage you were aiming for and settled into fine lines and pores. We understand how important it is to find the perfect match for that flawless look. Our team is dedicated to helping you achieve that ideal coverage for your skin. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!
I can't say what my experience is for sure, I received the wrong shade for certain. However, the feel of the foundation is super light and exhilarating. I can't wait to get the correct shade!
Feeling Extremely,
Hopeful
I asked you to stop sending foundation and I got an email saying I was tried to get in touch with. No I wasn't. I'm asking again to cancel my subscription. Thank you
I want to return my my trial, I did receive my order until 16 days later and have bearly had for 10 days and am already being charged
Hey Twila, We are reaching out regarding the recent review you left with us and wanted to see if your account was taken care of to your satisfaction or if you have any questions or concerns we could be of assistance with. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of! ❤️
Love the light airbrush of the Luminess kit! It is so light and soft and the three products seal your makeup so well. Totally amazing!
It's Amazon. I love it. It mat he's my color perfectly and it looks like I have no make up on at all.
Goes on smooth and flawless! Easy to put on and looks beautiful every time.
I am 75 years old and I am looking forward to trying your makeup. I have read a lot of good reviews and I can't wait to try it!
Billing address is different, and it took me awhile to figure out how to change it. You need to make that more clear to shopper.
They called me and took care of errors with my order; plus, inquired about form. Ii changed my review to five stars because of the promptness in which they called me. I was very impressed. I hope I like this makeup, because I feel I'll get a lot of support getting color right, etc.
Billing address is different, and it took me awhile to figure out how to change it. You need to make that more clear to shopper.
I love my experience, I love everything about it. I'm very satisfied with everything.
I've been trying to be able to return this, but it's not allowing me
We want to ensure you have a great experience with our company! It looks like we're unable to locate your account with us. Please contact us back at 888-424-7623 between the hours of 9:00 am to 9:00 pm CST, Monday through Saturday. Hope to hear from you soon!
Had issue with my order it was dealt with immediately and professionally
Easy but promo code did not work that was disappointing
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Therese, We recently tried to contact you but were unable to reach you. We are sorry to hear the color received was too dark and was runny. We understand how important it is to find the perfect match for that flawless look. We do honor a color match and our team is dedicated to helping you find the ideal color for your skin. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!