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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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It was fine just didn't know they were going to charge my card for the entire amount
Loved the look at first application! Fantastic coverage without the heavy feel. My new fave!
I ordered products that totaled $39. I was charged over $52. I believe the wrong product was ordered
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
This is absolutely the worst product I've ever used.the customer service is also crap. Give me a refund like I asked! I don't want this crap!
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
They added some unwanted items to my order. I called customer service and the only charges me a small shipping fee to keep the items.
I've spent so much on online products that disappoint, so I didn't have high expectations. I really love this! Super easy to apply and looks great.
I was skeptical about ordering this foundation and giving it a try but I have to say that it's amazing foundation. So easy to apply and it looks great. They matched the color perfect to my skin tone.
The smell of the hydrating primer is awful. I really liked the weight and coverage of the foundation but the color was completely off. I can't find a way to get a different shade.
Ordering and delivery was smooth. I got the product fast. Easy to apply and use.
Speaking with an agent to help you order, helps tremendously before placing an order.
Awesome makeup system! Smooth, easy application and color match is unbelievable.
The color is to dark. The can is hard to spray out of. So I am not liking it
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
I found that the foundation does not cover my age spots. Even with multiple repeat applications to those areas. I was told that for more money I could get a concealer. I opped out of the trial after trying the product for 4 days. I do like the pre spray before the foundation, and the duo brush is fantastic! I wish that the foundation worked, but for the cost of the product I feel that I can't afford the foundation with a concealer. Can I order just the Pre spray?
It was a pleasure assisting you today! If you need any further assistance, please feel free to contact our Customer Service team at 888-424-7623, available from 9 AM to 9 PM CST, and on Saturday from 9 AM to 6 PM.
Super easy to purchase. I like how light it is on the skin. Easy to apply.
The color is not matching my complexion. Ordered a different color
I was able to order without any problems and from the comfort of home. Still trying to decide if color is too dark.
Great product and looks so natural. I like the way my skin feels when using!
I Can't rate a product I haven't been able to use u til it is received
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
Not as light and unnoticeable as promised. Even after blending very, it is very obvious and cakey on my skin.
We want to ensure you have a great experience with our company! It looks like we're unable to locate your account with us. Please contact us back at 888-424-7623, available from 9 AM to 9 PM CST, and on Saturday from 9 AM to 6 PM. Hope to hear from you soon!
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Stacy, We have recently tried to contact you but were unable to reach you. We appreciate the opportunity to address your concerns regarding the charge on your card and understand the confusion it may have caused. We take customer feedback seriously, and I would like to provide some clarification on this matter. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of! ❤️