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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Placed the order. Since I do not wear makeup much (at all); I applied once and like it more than i thought. I am 60 and fine lines tends to show but not as much with this product and by using the primer, that seems to help tremendously. I intend to keep using the product, but I do not like autoshipments.
Fast efficient delivery. Love the great customer service and that you always check in!
I received my luminous full coverage foundation with all excitement, I just tried it but saw a wrong color shade was delivered, I need a replacement.
It makes me look orange and doesn't stay in place. Impossible to figure out how to retrun!
Hey Nickie,
It was a pleasure assisting you today! If you need any further assistance, please feel free to contact our Customer Service team at 888-424-7623, available from 9 AM to 9 PM CST, and on Saturday from 9 AM to 6 PM.
I can only say how awesome the product I purchased! The shipping time is more than 3 weeks so order early!
Hey Deborah,
We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623, and we would be happy to get you taken care of!
It was delivered quickly but wrong shade called customer service and they were able to send me a lighter shade haven't received it yet
Hey Sally,
We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623, and we would be happy to get you taken care of!
My skin is very dry and the wrinkles are too prominent. It isn't for me
Hey Judy, We have recently tried to contact you but were unable to reach you. We are sorry to hear the makeup did not meet your expectations and wanted to ensure you are completely satisfied. For further assistance with your account, please contact us back at 800-209-2718 and we would be happy to get you taken care of! ❤️
I ordered the try before you buy, was charged as soon as I ordered…so it was not try before you buy, but pay before you receive. Also, when I took the brush out of the package, it fell apart. So, I haven't had a chance to try the foundation
Hey LeeAnn,
We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623, and we would be happy to get you taken care of!
Love all the products that I received and the color match was perfect
The color is way off, there are too many steps just to use a fac ial product
Looks too orangy on my face,
Hey Adeline,
We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623, and we would be happy to get you taken care of!
I think I chose to dark, but when I wore it, my blush would spread through out the day. I would start with a small amount of blush and by the end of the day it looked like I had brushed blush on 3/4 of my cheek
Product is very nice. I am 70 and hides those wrinkles. Just be prepared for the total cost.
Hey Sue,
It was a pleasure assisting you today! If you need any further assistance, please feel free to contact our Customer Service team at 888-424-7623, available from 9 AM to 9 PM CST, and on Saturday from 9 AM to 6 PM.
Still need to try and see how well it is. Have not had the opportunity to use and see how flawless it will be and worth the investment
I felt that my invoice was misleading on the actual promo price and was not the promo price. ($20.00 higher.) After talking to customer service, e came to an agreement on the price. I also had someone call about me purchasing the product, when I had already placed the order a week before.
Once I placed an order, I started getting an onslaught of texts and emails about the order, and then about placing another order, and then about delivery, and then about my experience, and so on.
It's too much--I just wanted to try some magical make-up that I saw on a FaceBook reel.
This all happened for about two weeks while I awaited delivery.
Once it arrived, I realized that it's not for me. The spray foundation is "buildable"...but you have to put on a few "coats" to cover any imperfections. The concealer settled in the creases of my eyes, only making me look older, and some of the products contain mineral oil, which is a total no-go for my acne-prone skin. An overall bust. I'm returning all of it. Not worth the $6 I paid for shipping.
Hey Jean,
We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623, and we would be happy to get you taken care of!
I ordered to try but the match was off. Called to return and they wanted to send out another match and honor that trial. Was happy with the cooperation for customer satisfaction.
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
It was a pleasure assisting you today! If you need any further assistance, please feel free to contact our Customer Service team at 888-424-7623, available from 9 AM to 9 PM CST, and on Saturday from 9 AM to 6 PM.