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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I took the online color match survey and it was successful! I have used it a few times and love the color and blending process. I still have wrinkles, but oh well, we can't have everything!
I was really hopeful that this foundation would be light and would give me the seamless coverage that I was hoping for. I have hyperpigmentation. Even after several layers, I did not get the coverage I was hoping for. It also emphasized the fine lines and texture in my skin. I've tried multiple times to contact someone to return the items. The first time I called they said their system was down. The second time, I couldn't get through to a "live" person and I left a message today but have yet to receive a call back. I hope this doesn't become an issue.
The primer, tint, and blush I received is what I was looking for. I can make it light and work up to the coverage I need. The keep it in place product works. Very happy with all the products I have received.
Loved the way it made my skin look and super easy to apply. I would definitely recommend.
Not correct shade. Needed a shade lighter, however coverage was alright for a person that sweats more.
Customer service was very confusing. The first estimated delivery date for my order was mid-January (?). The second estimated date was mid-November. It finally arrived today.
Hello Daphne,
We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623, and we would be happy to get you taken care of!
The makeup was a little orange but then filtered out to be fine.
Each time I wore the foundation, it wore off around my mouth so by the end of the day, the foundation was heavy in places and missing in others. However, when I called to return the product (it was try before you buy) the customer service was excellent, and they did not make me return it. They said I could give it as a gift.
My experience was greatly appreciated without any issues.
Having issues with payment. How to load information.
I'm glad I got the perfect shade for my skin. It blended so well and stayed the whole day without any touch ups. I love it š!
The foundation I received made my face greasy feeling. I already have oily skin and the foundation made it worseš„“
Hey Whitney,
We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623, and we would be happy to get you taken care of!
Product is nice but seems to go on and leave a dryness look to the skin.
I love the product! That means a lot coming from me because I hate wearing foundation! My only complaint is that the brush did not stay together. It came unglued.
I am very pleased and satisfied with my order. I regret not ordering the primer but maybe some other time.
Very prompt. Offered to send another product free of charge. Product was delivered in a matter of days
Ordered trial skin makeup, but had another product added that I did not order. Not sure how this happened. Could have been a mistake on my part when you finalize your order. But Luminess Company was very gracious in removing charge for this order. Great customer service. And so far very happy with my trial makeup order. Will order again in future
Used the product works well fits my skin just right
Will buy product again
The primer is an extremely bad odor! I don't understand why would want any woman's or man's face to smell like that?
Hey Stephanie,
We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623, and we would be happy to get you taken care of!
Love my make up! Got so many compliments on how it looked! Love
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Delores,
We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623, and we would be happy to get you taken care of!