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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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The sales were great and the process to order was quite simple to do. Products were easy to find and also read about so that I could make selections for the products I was interested in.
Putting in an order was easy. I'm still waiting on my product
All the products received were great. The foundation could have been one shade darker. However, I make it work by just applying a little
Took longer than expected. I thought it would arrive sooner.
I am very disappointed that I have not received my initial products. It's been almost a month and I needed the makeup for an event I had on Thursday the 21st. I have received my orders made a week after already. I don't understand.
Maybe this type of foundation is for some people, but it wasn't for me. The primer smells horrible too. I have to contact them about returning it and making sure they don't charge me
Hey Dana, We have recently tried to contact you but were unable to reach you. We are sorry to hear the foundation was not for you with the primer having a foul odor and wanted to ensure you are completely satisfied. For further assistance, please contact us back at 800-209-2718 and we would be happy to get you taken care of! ❤️
My experience with delivery was not a great one.
I didn't receive it on the date that, it had supposedly arrived.
I received it 2 days later.
I used to use ol Makiage and noticed the last year their foundation started to leave crease marks, and transferred onto everything, plus it wasn't applying like it used to even with new bottles. I knew it was time for a change so I gave Luminess a shot. I used to primer first then the foundation. It went on flawlessly, blended beautifully, great color match, plus goes on smooth and feels so light weight. I wear it all day not a crease in sight. Didn't fade or transfer. My makeup looked just like it was applied on.
Great product with no issues yet. Hoping i have no issues during my trial.
Was surprised it didn't make my face break out thank you I haven't been able to find makeup that doesn't make my face break out.
Still haven't received. Never ordering again. It's been 16 days.
Hey Jessica, We have recently tried to contact you but were unable to reach you. We deeply apologize for the experience you have had with your undelivered order and wanted to ensure you are completely satisfied. Upon review of your account, it shows the order is scheduled to be delivered today. If not delivered, kindly allow 3 additional days and if still has not yet been received, we will be more than happy to do a reshipment or a refund for your order. For further assistance, please contact us back at 800-209-2718 and we would be happy to get you taken care of! ❤️
The products were delivered in a timely fashion and not damaged
The primer spray is ok. It would probably work better if it could be sprayed directly on the face. The foundation goes on light. It doesn't give an airbrush look if you are 51. It still shows the creases and layes in the wrinkles. For the price I will be sending it back.
Haven't received the product yet to give it any review. Having to write 50 characters is ridiculous!
Hey Shirley, We have recently tried to contact you but were unable to reach you. We deeply apologize for the recent experience you have had with your undelivered order and wanted to ensure you are completely satisfied. Upon review of the account, it shows the order marked delivered on 11/22/2024. Kindly allow an additional 3 days, if it has still not been delivered, we would be more than happy to do a reshipment or a refund for this order. For further assistance, please contact us back at 800-209-2718 and we would be happy to get you taken care of! ❤️
Easy application, not full coverage. Would like something with more
I only wanted to try the foundation and primer. You sent makeup remover and blush spray. Now if I want to keep it I still have to send back the other 2 I didn't want.
Heather,
Thank you for reaching out, and I apologize for any confusion with your order. I understand that you only intended to try the foundation and primer. We’ve attempted to contact you to resolve the issue, but were unable to reach you.
Please feel free to contact our Customer Service team at 888-424-7623, available from 9 AM to 9 PM CST, and on Saturdays from 9 AM to 6 PM. We’d be happy to assist you and ensure a smooth resolution.
Thank you again for your patience!
Best regards,
I honestly have cheaper foundation with better coverage. Won't be ordering again.
Hey Tracey,
Thank you for sharing your feedback. We're sorry to hear that the product didn't meet your expectations. We always strive to provide the best quality, and your input is valuable to us. We have recently tried to contact you and were unable to reach you. We're excited to help you achieve the results you're looking for. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!
Our beauty experts will be more than happy to assist you.
Good marketing! Especially when it describes its usage beyond just the face & neck.arms,etc
The primer, makeup and brush set are really amazing. I cannot believe how little make up is needed on the brush and it goes on perfectly and looks great all day!
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Susan Diane, It was a pleasure speaking with you and assisting you with the reshipment of your order and the extension of your trial. If you require further assistance, please contact us back at 800-209-2718 and we would be happy to get you taken care of! ❤️