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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Great product for older skin. Doesn't settle into lines. Wears nicely all day.
Ordered prior to my decrease in income. Will be returning since I can no longer afford.
Don't like my Air brush spray. It cakes on me. But return was over. I am trying this now. Other was $110.
Didn't like the color. I don't want to use this product.
Thank You.
Summer Roberts
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
Fun and a good deal. I wasn't expecting the 2 free sets sent along to also be $39. I am trying a new shade, the medium was orange and pasty on my face. Also, an FYI - my lipstick pallet has an odor to it, like it is old. You might want to check your current inventory.
I received items I did not order. I have no idea what the cost of these items are
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
I love this product. It's well made and make me feel beautiful! Thank you Luminess!
This product provides great coverage without looking caked on. It blends nicely with my completions too!
Not good on my old lady skin & the color for me... i looked jaundiced, like I had end stage liver disease. It settled in every crack, wrinkle & pore, not to mention the final resting place... the patches of un-exfoliated skin.
I tried the makeup, but it was not exactly what I expected and I would like a return authorization. Thank you for the opportunity to try it before I buy it.
Never received customer service didn't answer card was charged
It was a pleasure assisting you today! If you need any further assistance, please feel free to contact our Customer Service team at 888-424-7623, available from 9 AM to 9 PM CST, and on Saturday from 9 AM to 6 PM.
The color match was wrong but I like the makeup, got to figure out how to exchange it
I've used to make up a few times. I got the kit and it wears all it just disappears and doesn't stay very long.
I ordered the primer and base with the brush. I went the route of the 30 day trial. I received much more than I ordered for the trial. It took longer to receive the product than expected. The directions were explained clearly and easy to follow. I found that I was using too much. The coverage was amazing. I absolutely could not believe that it gave perfect coverage just like in the ad that I saw. Unfortunately it is outside my price range. I will have to return it. If it is in your price range I would highly recommend these products.
The product was great! It came fast and the customer service representatives were very helpful in assisting me to get another color sent! I'm hoping it is the right color selection!
Had a rash reaction when used primer, and foundation. Their customer service was very helpful and made the return process stress free.
Hey Brenda, We have recently tried to contact you but were unable to reach you. We are sorry to hear you had a rash reaction and the texture of the foundation was too oily. We wanted to ensure you are completely satisfied. For further assistance with your account, please contact us back at 800-209-2718 and we would be happy to get you taken care of! ❤️
Felt like I was being pushed to take products I don't want.
Had to enter personal information more than once to 'check out'
Hey Cristy, We have recently tried to contact you but were unable to reach you. We deeply apologize for the recent experience you have had with the additional offers as well as having to enter your information more than once to check out and we wanted to ensure you are completely satisfied. If you require further assistance, please contact us back at 800-209-2718 and we would be happy to get you taken care of! ❤️
I feel the product is a bit heavy for my liking. Application is easy but not a good choice for me. I will be returning!
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey! ❤️