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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Excellent foundation that makes my skin look flawless and matches perfectly!
The coverage is so so, my big thing is the smell of the primer and foundation
I just can't get over the smell as I put it on my face
I'm 65 and the foundation makes my pores and wrinkles more visible. However, the compact of eye shadow/blush/hiighter/face powder is great.
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
My skin has never looked better! It's smooth and looks flawless, which has never happened before.
I thought I was just ordering the foundation and brush but ended up getting more and the cost is more than I expected to pay.
Hey Kathy, We have recently tried to contact you but were unable to reach you. We humbly apologize for the recent experience you have had with the additional items that were added to your order and wanted to ensure you are completely satisfied. For further assistance, please contact us back at 800-209-2718 and we would be happy to get you taken care of! ❤️
Easy ordering process and fast shipping, however the proxy was not for me.
I absolutely love all the products I ordered. A couple of them were on accident, but I'm keeping all of it. I have the primer, brush, foundation, setting spray, and makeup removing spray, as well as the fine hair remover. The primer really helps the foundation spread out smoothly. The setting spray HOLDS ALL DAY, even through rain or an afternoon nap. The makeup removing spray helps it all come off easily at the end of the day. I have never felt prettier in my life. All of my friends and family have raved about how good I look!
My experience has been great, I love it and will definitely continue to subscribe.
Foundation lifts off after several hours but color match was fine
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
It's very easy to put it on... For me I don't use just any make up or foundations on my face but with this product ordered I love it...
Easy to order, and thank you for the gift but please don't send items we didn't order just to try them.
The shopping experience was great! No problems at all. I don't like the foundation as it is to dry. I love the eye shadow: face palette!
Product did not work for my skin. Called to return, ended up paying almost $20 just to be frustrated and keep the product
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
The product is being sent back. The color was way off and I was not pleased
It was a pleasure assisting you today! If you need any further assistance, please feel free to contact our Customer Service team at 888-424-7623, available from 9 AM to 9 PM CST, and on Saturday from 9 AM to 6 PM.
Customer Service is quick responding and takes care of whatever you need right away.
I gave the foundation a quick try and I think I already love it. I think I color matched well and it applied so easily. Also, the foundation sat on my skin quite well. I've been having trouble with that so it was a nice surprise.
I haven't had a chance to use Luminess yet, but my order arrived today after the holiday, and I'm excited to try it out tomorrow!
I love the lightness, and the coverage it provides. Shipping time could have been a lot better. I only received it yesterday.
Thank you so much! We’re glad you’re happy with the service. If you need anything else, feel free to reach out! 😊
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!