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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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The make up made me break out. I'm 72 years old I didn't have pimples as a teen! There's nothing to update. I quit using it. I need an address to return it.
Still enjoying the experience! I think every women should experience the flow of the products!
The products are lovely and easy to use. The products stay on and keep looking great!
I've been using Luminess for awhile now & I Love how easy, convenient and beautiful it looks on me. My best friend's mother just ordered some and I was able to teach her how to use it.
I am concerned about some additional charge, which better not happen. I just wanted to try this and was happy to pay for shipping only.
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
I love this product. It looks very natural and has great coverage. Feels light on your skin.
I really liked everything that was sent to me. The only thing that I wasn't really impressed with was the make up removal. Really like the setting spray it stays on very well. I wish it came with instructions on where and how to put each item on. I will continue using this foundation. It is wonderful fresh light weight. I forget I even have makeup on and at last all day.
Love the other products I received but the foundation is too dark/orange. I plan on returning it.
Still deciding if I like it or not. The color does not cover very well. The color seems to be too orange
I like it but the shade is off. Going to have to order different shade. My summer skin is not the same as my winter skin. I love the feel of it and the coverage.
The palate that I received is beautiful! Great coverage and colors are on point!
Color match was surprisingly on point. I'm still working on the flawless look I must not be doing it right it's my 1st try and I don't like alot of foundation so I went in lightly. Next time I'll try a heavier application to see if I get the flawless look because my tires were very much giving. The spray is messy. I had to spray over the trashcan as well. Unless I'm to far off which was an inch away and I'll try closer application next time. Love the brush.
Satisfied with each of the products. Would possibly be interested in additional products.
Items ordered were not protected in the packaged thus all plastic items were destroyed and bottle and palette crushed
Hey Elisa, We have recently tried to contact you but were unable to reach you. We humbly apologize for the damaged products you received at the time of delivery and wanted to ensure you are completely satisfied. We would love to get this rectified for you. For further assistance, please contact us back at 800-209-2718 and we would be happy to get you taken care of! ❤️
Need a lighter shade. Didn't blend with my skin at all. Was really looking for a new makeup for the holidays
Hey Kristen, We recently tried to contact you but were unable to reach you. We are sorry to hear the color received was too dark. We understand how important it is to find the perfect match for that flawless look. We do offer a free one-time color match and our team is dedicated to helping you find the ideal color for your skin. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!
Shipping was fast. I like the spray foundation; coverage is good, and the color match was good.
The buy was easy and I got my products fast. I am not thrilled with the products
I tried the product. It wasn't a match but I liked how the foundation felt. It wasn't cake or thick but seem to cover decent.
I do not like upsetting. I received a bunch of items I didn't order. I only order one foundation. Anyhow, I called and they are sending another match. Will see what happens.
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
The customer service experience went well. I have a question for you. If you are charging $5.90 now, and after 14 days, you should charge me $33.10. Is the $5.90 for shipping?
If you are charging $5.90 now, and after 14 days, you should charge me $33.10. Is the $5.90 for shipping?
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!