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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Great pricing. Was easy to match my color. I loved the coverage and the way it felt so light on my skin. Lasted all day long.
Have not tried product. Easy to order and quick receipt of product.
One thing is for sure, iltheir color matching system works great, the color is perfect! The texture once it applies is something to be desired. It can be worked with but it is finicky on the skin at times. Seems like your skin texture has to be perfect for it to cooperate. I also don't love that you waste product when spraying. It feels like on the skin but overall it has some marks against it.
Doesn't cover like was stated. But, texture & feel are better than other foundation
I received many more items than the simple BOGO Black Friday special of the primer, silk foundation and full coverage face/body. This was a try before you buy and there has been no inclination of an invoice/ quote/breakdown of what each item costs or what will be charged if I keep. I know the price of the things I ordered but not the multiple other things that were in my box.
Hey Brooke, We have recently tried to contact you but were unable to reach you. We deeply apologize for the recent experience you have had with the additional items added to your order as well as the lack of information regarding your order total and wanted to ensure you are completely satisfied. We sent an email with your order total to be charged after the 14-day trial expires. For further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of! ❤️
This product is amazing. They deliver what they promise and it made my morning routine seamless.
I've enjoyed the application process and overall feel but, the color just doesn't match. I chose 'overall yellow tones' instead of the rosier. I have very olive skin and the foundation looks so orange. I'll need an adjustment or olive tones should maybe be added to the quiz.
Shipping took way to long, would recommend using something different
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
I received this item and for me and my skin this cover that well… I did not get the primer which I thought would be in the set in the color doesn't seem right so not sure I would purchase this again
I just love how the primer spray smells so good and the foundation looks and feels amazing.
I just didn't care for it. When I put it on it was just too light and heavy
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
Was confusing for me but I got it. I did order the wrong shade so I have to figure out how to exchange it.
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
I only ordered the makeup trial and ended up with more stuff that was expensive
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
Ordering was easy, shipping was fast! Product was packed well...haven't had a chance to try it, but I'll let ya know!
I received my order opened and the company did not communicate after the order was placed. It was just an ok experience
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
I called to make sure that I wouldnt be getting any more shipments due to the holidays I needed to not spend money on myself and I had some bills to pay. I spoke with a gentleman who said no there would be no more shipments. BUT I got another shipment this week... PLEASE CANCEL
Although the Luminess Airbrush Makeup goes on smoothly and I like the look and feel of the makeup on my facial skin, many contain essential nutrients for skin health but I'm not feeling confident of other ingredients it has like Butane, Isobutane, Propane and Aluminum Hydroxide. These which could start up fires and Aluminum which is known to cause some diseases and I'm not feeling too confident putting these on my skin.
I went back and forth whether I should try this product. If your like me you also go back and forth is it worth it? Will it work? I can tell you it is! Took a few days to get the hang of application but once you figure it out it works great! Get the beginner kit its worth every penny the brush is great the primer is a must and the foundation is smooth. I have now ordered again and am trying the next darker color. Received my package in a timely manner especially considering this busy time of year for shipping.
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!