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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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There were items in my package I didn't order. The foundation looks like a second layer of skin.
Bought more than I expected to buy. Things were pre-selected that I didn't know about.
I ordered based off my coloring and it was extremely orange and the products smelled awful.
Hey Brianna, We recently tried to contact you but were unable to reach you. We are sorry to hear the color received was too orange and the product had a foul smell. We understand how important it is to find the perfect match for that flawless look. We do honor a free one-time color match and our team is dedicated to helping you find the ideal color for your skin. You can connect with our Beauty Experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!
The shipping time took five days longer than originally estimated the product is OK. I did receive additional products and I don't know how I had two charges so I think I clicked the wrong box or something, but
Hey Julie, We have recently tried to contact you but were unable to reach you. We deeply apologize for the recent experience you have had with the delayed shipping, additional items in your order along with charges debited from your account and we wanted to ensure you are completely satisfied. For further assistance, please contact us back at 800-209-2718 and we would be happy to get you taken care of! ❤️
I was confused because I kept getting email offers as though I had not placed the order.
I was delighted and excited to receive my foundation. It goes on smoothly and evenly. Thank you for a wonderful experience.
Received shipment that's all. Nothing else to say nothing else to say nothing else to say., You're making me type more words when I have no more to say.
I like the foundation it's just a little too light for my face. It covers up nicely
This the second time ordering the spray still got the wrong color the first one was to dark and the was to light im steady spending money and getting good results
Hey Shanell, It was a pleasure speaking with you and assisting you with a free one-time color match. If you require any further assistance in choosing the right shade for your skin, you can connect with our Beauty Experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!
It's makes me look so much younger, I'm 47 years old. My friend says I looked like my 30 year old younger
Great coverage it was just the wrong shade so I ordered another one with a different shade and I will mix the two together
Hey Sherri, We are reaching out regarding the recent review you left with us and wanted to ensure you are completely satisfied. We understand how important it is to find the perfect match for that flawless look. Our team is dedicated to helping you find the ideal color for your skin. If you require further assistance in choosing the right shade, you can connect with our Beauty Experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!
I didn't receive my items. I'm still waiting. I'd like a refund and just don't bother to send me anything at all
Hey Dorothy, We have recently tried to contact you but were unable to reach you. We deeply apologize for the recent experience you have had with your undelivered order as well as the additional items in your order and wanted to ensure you are completely satisfied. For further assistance, please contact us back at 800-209-2718 and we would be happy to get you taken care of! ❤️
It is an informative and helpful website, and wonderful customer service and delivery times.
Was not received at my actual smaller post office until December 9th. It sat in Marysville for 10 days. Not happy. Also will be returning due to making wrinkles look worse versus better.
Hey Jennifer, We have recently tried to contact you but were unable to reach you. We deeply apologize for the recent experience you have had with the order arriving late as well as the foundation making the wrinkles look worse and we want to ensure you are completely satisfied. For further assistance, please contact us back at 800-209-2718 and we would be happy to get you taken care of! ❤️
It's interesting. I just started playing with it. The color is a bit off.
Stress free. You gave me info to follow the whole journey of my package.
It was hard to choose the right color and now I have something that makes me look yellow. Like I have jaundice. I can't just go on the website to get something else or do a chat. Talking on the phone with someone I don't know gives me panic attacks. I am stuck with garbage.
Hey Shelli, We recently tried to contact you but were unable to reach you. We are sorry to hear the color received was too yellow. We understand how important it is to find the perfect match for that flawless look. We do honor a free one-time color match and our team is dedicated to helping you find the ideal color for your skin. You can connect with our Beauty Experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!
Took a long time to receive product, hopefully this weekend I will get a chance to use it
Hey Regine, We are reaching out regarding the recent review you left with us. We humbly apologize for the delayed shipping and wanted to ensure you are completely satisfied. We highly appreciate you choosing to try our products out. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of! ❤️
Needed to cancel wrong color couldn't find the change color or cancel button. Like the primer a lot but hate foundation color. I wanted light but received an orange color. Would have liked to been able to communicate so you wouldn't send me another package but too late now.
Hey Theresa, We recently tried to contact you but were unable to reach you. We are sorry to hear the color received was too orange. We understand how important it is to find the perfect match for that flawless look. We do honor a free one-time color match and our team is dedicated to helping you find the ideal color for your skin. You can connect with our Beauty Experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!
I just received it last evening, I haven't had a chance to try it.
Hey Cherry, This truly warms our hearts! We are looking forward to having you try out the products as well! If you need anything at all during your Luminess journey, please contact us at 800-209-2718 and we would be happy to get you taken care of! ❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Patricia, We have recently tried to contact you but were unable to reach you. We deeply apologize for the recent experience you have had with the additional items in your order and wanted to ensure you are completely satisfied. If you require further assistance, please contact us back at 800-209-2718 on Monday - Friday 9:00am to 9:00pm, and Saturday from 9:00am to 6:00pm and we would be happy to get you taken care of! ❤️