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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Just received so still practicing application. Not sure yet if I'm loving the color I chose. Will decide after a few for tries.
It's wasteful. It burned my skin. I cancelled but was sent this crap anyway no more
Easy to order, still not 100 % sure for an older person. Thank you
Great coverage over sunspots from damage in the past. The color helps my red undertones. Have to work on my spraying skills but over I am happy with how fast it is to apply it on my face.
Too confusing. Please forward the steps on using the to 7 bottles I received.
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
Not suitable for my skin it is a good product but I am 55 and it's a bit thick for me. I think I'm going to try something for older skin types. I do like the other products just not the actual foundation. However it did match my skin tone!
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
I ordered one bottle of face makeup and they sent me 10 or more other bottles of "trial" makeup, and if I don't want it, which i dont, I have to return it all at my own cist before February 2nd, or my bank gets charged $191! I'm a senior citizen with minimal income who I took a chance to order 1 cheap bottle of face make up because it claimed that it could hide scars etc. When I receive the order, I had all these "trial" bottle of stuff and I didn't order any of it or ask for it. If they charge my account, it will put me in delinquent status and keep me from paying my bills or buying food! I asked them to cancel my account after my 1st order for 1 bottle because I couldn't afford any more makeup. I just wanted one bottle. The one time I decide to order something online instead of buying it from Walmart, and I get bamboozled. I can't afford to pay for shipping to get all this makeup sent back! If they will send me a return envelope with postage on it, I will be very happy to send all the trial stuff back.
I really don't see the hype in this product the color looks yellow going on and for me not that great of coverage Won't be reordering
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
I love this product because I have many flaws on my face and this make-up covers them all. It makes me look younger and it is not a heavy foundation and skin looks smooth.
I'm not as thrilled as I hoped I'd be. The coverage is fine, but the primer smells awful.
Fast service, color quiz was completely wrong. The color I got makes me look orange. Application is easy but I fill like it will run out faster than any product I've used before
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
I received my products along with other items I did NOT order. After lengthy conversation with rep I gave up and paid the additional $100..
It was a pleasure assisting you today! If you need any further assistance, please feel free to contact our Customer Service team at 888-424-7623, available from 9 AM to 9 PM CST, and on Saturday from 9 AM to 6 PM.
Sorry, not sure exactly how to apply makeup. Not sure what side of brush to use.
I love the foundation and brushes. I was surprised that there was a lot of extras that I did not order.
I would like to return - not for me. Please advise on how to return
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
I received my order and I am overall happy with what I received. The coverup is good, not great. I just wish is covered up a tiny bit better. I am using the makeup everyday, so I am happy!
Finding a shade was easy because of the website layout. Unfortunately the shade is chose was not a match. Which is why I want to try another one.
The product worked as advertised but unfortunately I had an adverse reaction and my eyes/nose burned and watered while wearing it.
It was a pleasure assisting you today! If you need any further assistance, please feel free to contact our Customer Service team at 888-424-7623, available from 9 AM to 9 PM CST, and on Saturday from 9 AM to 6 PM.
I want a refund for order # *******. I will contact my bank, if this cannot be resolved as soon as possible, I have the items to return, but cannot get into my account.
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
It was a pleasure assisting you today! If you need any further assistance, please feel free to contact our Customer Service team at 888-424-7623, available from 9 AM to 9 PM CST, and on Saturday from 9 AM to 6 PM.