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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I mailed the product back to you which you've received, but have yet to receive my refund. Please issue a credit to my account post haste. Thank you.
Felecia King
*******503
It went on easily but the overall view is too dark. I need to try the regular "medium". I thought the warm was going to give me a lighter look than it does.
Very easy to order. They have plenty to pick from. Great job!
I lay 66 years old I needed a coverage that blended and left my skin looking and feeling dewy soft. Not too heavy but just right. My color choice was supported by Luminess and it was perfect.
I had a rough time tracking order my account on the app still shows I've never had an order which is a bit disturbing
Hey Lisa, We have recently tried to contact you but were unable to reach you. We deeply apologize for the recent experience you have had with the undelivered order and wanted to ensure you are completely satisfied. Upon review of the account, it shows the order marked delivered 12/27/2024. We would be more than happy to reship or refund this order. How would you like to proceed? For further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of! ❤️
The service and shipping was terrific! The product matches my skin and goes on luxuriously!
I cannot believe that it is taking this long to get my order. Kind of surprising that you would ask for a review in this situation.
Hey Karrie, We have recently tried to contact you but were unable to reach you. We deeply apologize for the recent experience you have had with your undelivered order and wanted to ensure you are completely satisfied. Upon review of the account, it shows the order marked delivered on 12/23/2024 to a parcel locker. We would be more than happy to reship or refund this order. How would you like to proceed? For further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of! ❤️
Did not like the coverage for all the steps required with product
Hey Trudy, We have recently tried to contact you but were unable to reach you. We are sorry to hear the foundation did not provide the coverage you were aiming for. We understand how important it is to find the perfect match for that flawless look. Our team is dedicated to helping you achieve the ideal coverage for your skin. For additional application tips, you can connect with our Beauty Experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!
If you require further assistance with your account, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of! ❤️
The color did not match and when applying product with brush, the brush would leave streaks. It was worse when trying to correct.
Hey Ezekiel, It was a pleasure speaking with you regarding the recent review left for us and being able to understand it took a little bit more practice with the products to achieve the ideal look. If you require any further assistance, please contact us back at 800-209-2718 and we would be happy to get you taken care of! ❤️
I like the ease of the spray foundation but the color is a little light and there isn't as much coverage as I thought there would be. I will probably stick with my fave brand.
Hey Teri, We have recently tried to contact you but were unable to reach you. We are sorry to hear the color received was too light and did not provide the coverage you were hoping for. We understand how important it is to find the perfect match for that flawless look. We do honor a free one-time color match and our team is dedicated to helping you find the ideal color for your skin and achieve that ideal coverage. You can connect with our Beauty Experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!
I placed my order. I was given a tracking number. I had to end up calling customer service because when I use the tracking number that showed it was still awaiting pick up by the carrier. I got three different delivery dates when the item finally got picked up by the carrier. Clearly, I can't say that once the item was picked up by the carrier why they kept changing the delivery date that I don't know, but for at least 10 days after the order was placed, it was showing it hadn't been picked up by the carrier.
Hey Paula, We are reaching out regarding the recent review you left with us and wanted to see if your account was taken care of to your satisfaction or if you have any questions or concerns we could be of assistance with. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of! ❤️
I have been wanting to get your product but I didn't have the money to buy. Thank you for the emails. I tried to use the sprayer but I'm having to refill with more makeup.
I have been wanting to get your product but I didn't have the money to buy. Thank you for the emails.
I spoke to customer service as soon as I received my first order I wasn't agree with the price what I did I thought it was canceled and today I received another order and they charged me $75 to my credit card. The emails are always wrong. You can never get customer service on the line and I'm trying to dispute horrible customer service.
Hi Liliana! 😊 It looks like you've already been taken care of, but if you have any other questions or need further assistance, don't hesitate to reach out to us! 📞 You can contact Luminess Customer Service at 888-793-7474, and we're here to help Monday - Saturday from 9:00 am to 6:00 pm. 💖✨
Products are good. Color matched. Although, I received several items that I did not order. I'm assuming so I can be charged
Instructions have 3 steps but I have 8 products which products to use in what order
Hi Jean! 💕 We're so glad we could get you taken care of! 😊 If you ever need anything else, we're always here to help. Thanks for being a part of our Luminess family! ✨💖
Just received my product, i believe i have 30 day trial test. Thinking color little to bit to light for me. How do i return or recieve a different shade
I placed an order which simple and delivery was rather quick.
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Laura, We are reaching out regarding the recent review you left with us and wanted to see if your account was taken care of to your satisfaction or if you have any questions or concerns we could be of assistance with. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of! ❤️