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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Excellent product. I have sensitive skin but does not affect me. No itching, oil Ness, or flaking.
So far do good easy to use gonna see how it lasts through the day
Quick. Easy. Let's hope I picked the correct color! I didn't. If I were to order again I'd go a shade lighter.
I thought I was getting 3 items but instead got what appears to be a whole kit without the Box. I'm on a 14 day free trial so after the 14 days I'll be returning what I didn't order won't use and do not want to pay for.
I don't do reviews but I am on this! I just received and used for first time, wasn't real sure about it since didn't come with many directions but I bought the free trial and went off commercial. Spray primer on brush apply to face put concealer where needed and continue steps with foundation and setting. Absolutely love it hides blemishes and takes away wrinkles.
Ordered and received in good time. But wasn't what I thought. Nothing wrong but not for me. Customer service helped w my return
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
I am just getting used to it and may be that is all it is. My husband says I look better!
It's pretty good. Actually I am surprised how easy it is to use and works well. I just need to experiment and practice using the new product. I'm used to the liquid/stylus. Thank you very much.
My product was never delivered. I reached out to customer service, and she just told me "it will be delivered" after I explained it hadn't moved in the shipping tracking for a week so it was obviously lost. I didn't receive much help from her.
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
I love the foundation coverage. I highly recommend the foundation. I do not like the smell of the primer, it smells like lighter fluid. 😒
The foundation is easy to apply. Just takes a couple of minutes. The brush helps blend the makeup.
I don't use makeup often.
It's expensive for as little as I do.
Please send me information on how to return the product and cancel any further orders.
Thank you.
I cancelled my order and subscription and was just charged $100. I don't want your service or product. I want my money back
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
I received the product. I tried it for the first time three days ago and the shade is wrong. I reached out to customer service and still have not heard back. It's been three days.
The brush seems pretty awesome… But again, I'm not able to use the product because there's too much yellow in the undertones.
It was a pleasure assisting you today! If you need any further assistance, please feel free to contact our Customer Service team at 888-424-7623, available from 9 AM to 9 PM CST, and on Saturday from 9 AM to 6 PM.
Somewhat easy to order but like my title says I have not opened it yet 🤷
Amazing product definitely try this you will love it.
It so easy to use and lasts all day, I love it.
For Christmas I bought it for my sister and my mom and now they love it too!
They make it sound easy with their 14 day trial but it seems like I'm having issues getting a return label. My review might change if they make it easier. We will see. It's hard to get ahold of them on the phone number and when you go to their site and chat the chat just stops and disappears.
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
The color match was spot on. If you're struggling with hyperpigmentation, you'll have to build through layers but you'll have a smooth finish. Great for oily skin.
I wanted to order without the 14 day free trial but couldnt find a way to do it. I do not want to get moe product every month I will order more when I need it.
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!