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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Although choosing a color (online) is difficult, the many choices made it easier. Probably about 1 shade too light but doable. Ever product perfect! Very satisfied!
I have always wore Mary Kay products. Thought I would try something new. I'm not really sold on the new, due to many steps just to get your foundation on, and to my products. Will go back to Mary Kay.
Update as of January 9,2025: Lumines did reach out to me to correct the problem. Just waiting for new shade to arrive.
I absolutely love this product! The color matches me perfectly and with mature skin it does not crease. I don't feel like I have anything on, but yet full coverage. Definitely, will reorder.
My first time trying this maybe I am just old school but I'm not a fan
My first time trying this I can comment further when the product actually arrives
The moisturizing base is wonderful. So soft and the foundation glides overr so smoothly. Great and full coverage with a very light feeling.
Took over two weeks to get product. Good color match, but I feel like a lot gets wasted being an aerosol. It gets everywhere.
So excited to get my Luminess makeup, tried it and I just love it. It took a while getting here, but we have had a lot of snow.
I've only used the airbrush primer & foundation twice now and so far I like it. The process seems to take longer than a regular primer and foundation. I probably just haven't found my groove yet. The color match is great and helps even out my skin tone. I feel like I still see a lot of my wrinkles, but I haven't tried going heavier yet. TBC...
I didn't read the t&c for the try it for 2 weeks free option and had an unexpected hold on funds but after contacting cs, it was resolved and they let me keep my order free of charge! Loved the product. Will be a returning customer
Overall good. Product seems to agree with my skin as I have very sensitive skin. Have used once or twice since purchase but so far so good. Next time may purchase a darker shade (next one up).
Shopping was very easy items came when expected, received a few more goodies than expected
Really love this foundation and primer. It goes on smooth and looks great!
We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623, and we would be happy to get you taken care of!
Product comes out green/grey/black after shaking and following instructions. My second bottle to do this'
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
The color is a little on the yellow side and it does not last super long, but it does have good coverage and looks pretty nice for the first 3-4 hours.
Order on website was easy to use and shipment did not take long to receive. Appreciate customer care experience.
You sent me more than what I asked for. A luminous representative changed it is only charging me $39. I do not like the product at all.
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
I tried the free before you pay but it charged me for the trial as well as well as a fill order. I was not happy about that and it makes me Leary of buying more.
I like the makeup. So far no complaints. I would like to know how long this bottle should last and how much it would be to continue it. But, like I said before the sample is NOT free. They charge your account for the full size makeup and primer
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
I like the spray but haven't perfected the color.
I would like less expensive choices.
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623, and we would be happy to get you taken care of!