On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
My colors don't match my skin tone. The number 3 is too pale and the number four is dark and to yellow
Shipping was fast and product is great. Love the try before you buy option!
Fast shipping. I needed more shades for my airbrush. I like the way they last and sit on the skin.
Moisturizer color matches nicely. I would advise others to buy this product.
I have dry skin along with hyperpigmentation. The products didn't fair well with on my face even tbough I used a cleansing system with moisturizer and serums I still couldn't obtain a glow nor the finish look that I was hoping for.
Hey Beverly, We have recently tried to contact you but were unable to reach you. We are sorry to hear the foundation did not provide that flawless look you were hoping for and wanted to ensure you are completely satisfied. Our team is dedicated to helping you achieve that ideal coverage for your skin. For additional application tips, you can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!
However, for further assistance with your account, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
It doesn't cover up all my pores that well and if you don't put on the mineral veil, right. It forms some clumping with the spray makeup. Need to brush on real fast. Otherwise it dries up right away and you can't apply it all over your face with the brush. I ordered the light medium. Almost looks like a light yellow on my face. The color is very wrong for my face.
I wanted to try this makeup. It's nice but I'm retired and don't use makeup much.
It's very easy to use and feels great on my face. It looks much better than my old makeup and makes me feel more beautiful.
😍 nice looked very nice thankfully appreciate the opportunity
I always struggle with trying to find the right color. This was the same and I don't like the color I picked
You spray it on a brush and the color was off and it was a mess in the sink when I was done
Hey Stacey, We have recently tried to contact you but were unable to reach you. We are sorry to hear the color received was not a match for you and the spray was too messy. We understand how important it is to find the perfect match for that flawless look. We do honor a free one-time color match and our team is dedicated to helping you find the ideal color for your skin. For assistance with a color match and additional application tips to limit overspray, you can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!
If you require further assistance with your account, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
Color is a little too yellow. Concealer was thick and chunky. I did like the brush and spray on primer and make-up remover.
Hey Elizabeth, We have recently tried to contact you but were unable to reach you. We are sorry to hear the color received was too yellow and the concealer thick and chunky. We understand how important it is to find the perfect match for that flawless look. We do honor a free one-time color match and our team is dedicated to helping you find the ideal color for your skin. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!
If you require further assistance with your account, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
Ordering and shipping was fine but the smell of the primer is awful.
Hey Tracy, We have recently tried to contact you but were unable to reach you. We are sorry to hear the primer had a foul odor and wanted to ensure you are completely satisfied. For further assistance with your account, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
I was extremely unhappy with the final results I looked as if I put on a bunch of self tanning lotion and I looked orange compared to my real complexion I was offered to match again but no way was I taking that chance to wait another 2 weeks for its arrival and then have another bad experience especially considering I was assured one match was all it would take.
Hey Amanda, We are reaching out regarding the recent review you left with us and wanted to see if your account was taken care of to your satisfaction with the cancellation of your order or if you have any questions or concerns we could be of assistance with. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
I chose the option to try before purchasing. The original foundation ordered was not the best color so Luminess has sent another color option, free of charge. I couldn't ask for better customer service.
The silk spray foundation doesn't quite offer the coverage I was looking for. It doesn't glide on as easy as the ads suggest, and I'm not getting the results they claim. The palette is very nice and the colors are very pigmented. I am enjoying that!
Did not cover like advertised I want to send back and get a refund.
Hey Dianne, We have recently tried to contact you but were unable to reach you. We are sorry to hear the foundation did not provide the coverage you were hoping for and wanted to ensure you are completely satisfied. We understand how important it is to achieve that flawless look. Our team is dedicated to helping you achieve that ideal coverage for your skin. For additional application tips, you can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!
If you require further assistance with your account, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
It is a little overwhelming with so many products and I am missing one product. I received two cans of makeup eraser and did not get a can of hydrating primer
Hey Beverley, We are reaching out regarding the recent review you left with us and wanted to see if your account was taken care of to your satisfaction or if you have any questions or concerns we could be of assistance with. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
I tried it did not like it. I looked like a chalkboard. Probably my fault! I think it is for younger wome.
Pleas remove from your email!
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Anne, It was a pleasure speaking with you regarding the recent review you left with us. We understand how important it is to find the perfect match for that flawless look. Our team is dedicated to helping you find the ideal color for your skin. For assistance with a color match and additional application tips, you can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!
For any further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️