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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I was surprised that the delivery took a very long time through the post office
Love the product, I'm a pale girl and sadly the color doesn't match
The color was too dark, you had to use too much product to get a good coverage. Returning the product was very easy. The rep was very helpful
Hey Brent, We are reaching out regarding the recent review you left with us and wanted to see if your account was taken care of to your satisfaction with the cancellation of your order or if you have any questions or concerns we could be of assistance with. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
The order delivered quickly, and was packed well. However, for some reason, I didn't get the results I expected. I feel like the problem is my skin, not the products.
I do really love this foundation. The coverage is better than expected, and goes on so smooth. Only complaint is the smell. Other than that, great product.
I have only just starting using the makeup. I have not decided if I need a lighter shade yet.
Wish I had ordered sooner.I love it so far, and have invited my friends to buy it.
Took a while to checkout due to pre-authorization I suppose, but it's fine...UPDATE...I sincerely appreciate the customer service reps reaching out to make sure that there were no more issues. Great experience so far, and I can't wait to try my new make up. Thanks again!
Hey Angela, We are reaching out regarding the recent review you left with us. We deeply apologize for the experience you have had during the checkout process and we wanted to ensure you are completely satisfied. If you require further assistance with your account, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
The order arrived on time and in perfect condition. Will test as soon as possible
The color match isn't my skin tone and the palette with eye, face and cheek colors is not user friendly, when I try to get cheek color on my brush, I end up with brow eye color on it too because they are so small and placed so close together. I was also sent a spray that goes in a machine that I do not own
Hey Laura, We recently tried to contact you but were unable to reach you. We are sorry to hear the color received was not a match for you and the palette was not user friendly. We understand how important it is to find the perfect match for that flawless look. We do honor a free one-time color match and our team is dedicated to helping you find the ideal color for your skin. For assistance with a color match and additional application tips, you can connect with our Beauty Experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!
Not interested in product at this time. To expensive on my budget
Hey Terry, We have recently tried to contact you but were unable to reach you. We are sorry to hear you are not interested in the product at this time due to it being too expensive and wanted to ensure you are completely satisfied. For further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
I do like the product so far. I did use the brush & primer with it and it did apply very easily. The color was perfect.
Simple and easy. I had been looking forward to trying it for some time. I was given a product to put in the styler and received the brush instead so I'm not sure but that's ok
Good and easy! She gave me a lot of information that helped me and even sent me out a different color than the one that I had ordered because it wasn't matching correctly. I appreciate good customer service because everything is so much money these days.
I had ordered the spray foundation before however I got the light/medium and it was too dark for my skin, I missed the date to return for another shade so I just gave it to a friend, next time I saw her, her face looked flawless, she told me it was the luminesse I gave her, so I got another try before you buy and ordered the next shade down.its perfect, it matches great, doesn't settle in my fine lines or look cakes, and lasts all day. I also bought the primer and the sealant. Best purchase I ever made! Thankyou so much!
I love the product but when I received my package some of it was broken. The serum was shattered.and tiny pieces of glass was on everything.
Hey Rebecca, We have recently tried to contact you but were unable to reach you. We deeply apologize for the recent experience you have had with the products being damaged upon delivery and wanted to ensure you are completely satisfied. For further assistance with your account, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
The color that I received was too light. Helen was very helpful and will be shipping me a replacement color
I would have liked if the product came with directions on how to apply the product or even just suggestions.
Hey Danielle, We recently tried to contact you but were unable to reach you. We deeply apologize for the recent experience you had with inadequate instructions received on the application of the products and wanted to ensure you are completely satisfied. For additional application tips, you can visit our website at this link: https://www.luminesscosmetics.com/12-pc-face-time-complete-airbrush-kit/LMSPFF-GEN-1.html. You can also connect with our Beauty Experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!
However, if you require further assistance with your account, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
After one use i was told my skin looked very smooth. I need to use it more but feel like it's really going to make a difference
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Melissa, We have recently tried to contact you but were unable to reach you. We deeply apologize for the recent experience you have had with the delayed shipping and wanted to ensure you are completely satisfied. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️