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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I was under the impression I would only be charged 39.99. Instead I was charged 99.00. I want this corrected.
I was so excited to receive my product when they arrived I was so unhappy with color, texture and ingredients including butane and propane like what in the world. 0/10 do not recommend
I tried so many times and it would not cover up a place on my face where a spider had bit me there were two little puncture marks and they were red and I could not get it to cover that so I said well I have a little sore on my leg where I've been picking it and I know I shouldn't but it wouldn't cover that either I don't understand it I want to return it please send me a retired box to send it back and get a refund thank you
Good coverage and look. Pleasantly surprised.
No issues with delivery. I like the spray and brush but I do find the spray a bit hard to get onto the brush, you really have to push down firmly
Thank you for the product. So far, so good. I was charged before I actually received the product and had a "try before you buy" option so I am not sure what happened, but I did receive the product.
I had ordered the primer,makeup and brush set. I do like it very much. It goes on easy and stay nice for a long time. I had a problem with the sprayer cover coming off the primer bottle. I got it back on but it'.s croaked. I like how the brush puts it on smoothly. I would buy it again.
I have sensitive skin and this product caused a rash on my face.
I ordered the wrong shade and have not been able to use it. I need to exchange it for a different shade
Very easy to use this site. However, I'm not satisfied with how long it took to receive my products.
Very helpful.i was disappointed in the product. Did not see a difference in the coverage.
It was a great experience, although I noticed there was a charge and then the credit for the holding of authorizationon a default credit card that no longer exist. Trying to figure out a way how to rectify this and get charged to my original card.
It turned me orange. The color was way off. Can't find a way to return it.
Hey Stephanie, We are reaching out regarding the recent review you left with us. We are sorry to hear the color received was too orange. We understand how important it is to find the perfect match for that flawless look. We do honor a free one-time color match and our team is dedicated to helping you find the ideal color for your skin. You can connect with our Beauty Experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!
Your app kept telling me to use a valid phone #...I was using a valid #
I have had trouble finding foundation I like due to my sun damage and large pores but this foundation was perfect for my skin.
I've learned that when you Spray your Foundation on the Brush only 1/4 of it lands on the surface of the brush. I had it all over the place.also foundation is Rubbery!.I learned that when I had to clean it off the mirror and sink.I've used Maybelline Eraser for 18 Years.I'll be 66 1/30/25 People say I look 45! Maybe it's the MAYBELLINE MAKEUP 🤠💋
Hey Deborah, We have recently tried to contact you but were unable to reach you. We are sorry to hear the foundation was too messy and we wanted to ensure you are completely satisfied. For further assistance with your account, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
Will not reorder. Makeup cakes on my face it enhances my lines. Makes face feel wonderful.
Not clear instructions on how to use each item.
The color is very wrong, despite following the sites recommendation. Hoping I can get some help with getting the correct color. I do like how the printer works with my other airbrush spray (different brand). Would love to try the correct color.
Hey Elizabeth, We are reaching out regarding the recent review you left with us and wanted to see if your account was taken care of to your satisfaction with the color match submitted for your order or if you have any questions or concerns we could be of assistance with. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
So so. The customer service rep was great! Not much info on lost or never sent products.
I was refunded but I was REALLY looking forward to trying the product. Now I'm not comfortable trying to order again.
Hey Tammi, We are reaching out regarding the recent review you left with us and wanted to see if your account was taken care of to your satisfaction with the refund claim submitted for your undelivered order or if you have any questions or concerns we could be of assistance with. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
So so. The customer service rep was great! Not much info on a lost or never sent products.
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Rhonda, We are reaching out regarding the recent review you left with us and wanted to see if your account was taken care of to your satisfaction with the color match submitted for your order or if you have any questions or concerns we could be of assistance with. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️