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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Called support department multiple times ordered on January 5 today is January 24. It has become a hassle.
It shows every single pore on my face. Seems to dry up immediately. Not what I expected.
Hey Shirley, We have recently tried to contact you but were unable to reach you. We are sorry to hear the foundation did not provide the coverage you were aiming for and wanted to ensure you are completely satisfied. We understand how important it is to find the perfect match for that flawless look. Our team is dedicated to helping you achieve that ideal coverage for your skin. You can connect with our Beauty Experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!
I couldnt use the color that I had ordered because it was too dark.Anxious to try this priduct
Slow delivery. Make up isn't that great. Does not leave an all day lasting difference from other make up. The palette has a small section for blush, bronzer, and highlight.
Hey Danielle, We have recently tried to contact you but were unable to reach you. We deeply apologize for the recent experience you have had with the delayed shipping and the foundation not meeting your expectations. We would love to understand more about your dissatisfaction with the product to ensure you are completely satisfied. For further assistance with your account, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
The foundation is little too dark but happy overall. When will I be billed the full price and how much for the kit?
Hey Cinzia, We recently tried to contact you but were unable to reach you. We are sorry to hear the color received was too dark. We understand how important it is to find the perfect match for that flawless look. We do honor a free one-time color match and our team is dedicated to helping you find the ideal color for your skin. You can connect with our Beauty Experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!
Regarding your trial, your account will be billed on 01/31/2025. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
It was easy to place an order but the shades shown on the color chart are deceiving. I normally wear tan shades so I opted for the medium warm and it is very very orange. Does not look normal at all. Disappointed.
Hey Brenda, We recently tried to contact you but were unable to reach you. We are sorry to hear the color received was too orange. We understand how important it is to find the perfect match for that flawless look. We do honor a free one-time color match and our team is dedicated to helping you find the ideal color for your skin. You can connect with our Beauty Experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!
The color match was amazing, but i am canceling my subscription because I didn't like the consistency of the make up on my face after wearing a full day. Great product but just not foe me.
I do not have a number or email address to contact them. I do not want to be charged for my order.
Really like the makeup. Except I got stuff in this packet that didn't come with a stylus or a brush cut
So far I have loved this product. It's working amazing on my skin. You have won a returning customer
Horrible company. Will steal from your bank account. Tell you one price but charge two or three different ones. I waited over a month for my Oder and it's still not here and they still charged my account several times the same amount for an order I hadn't even received yet.
Everything is going well so far. I like the product so far. I have not used it much to make a decision.
I love this product! It doesn't feel like you have make-up on at all.
So far I'm loving the foundation. It's very light with good coverage.
I started an order but then went to delete my information & cancel my order because I was going to be away too long. Once I was home, a shipment had come. Calling the return customer service phone line was pleasant, the female staff person (Hannah) was polite, friendly and made settlement with this customer. Great business model-the customer first & trust the customer decision & wishes.
I felt the LUMINESS setting powder was great under the eyes at covering the fine lines and wrinkles all day long over my foundation. It was bright but used sparingly to dial it down and tried educating my audience on the specific use of this setting powder. It is in my rotation as one of my favorites and love the overall coverage it gives
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Debra, It was a pleasure speaking with you regarding the recent review you left with us. We humbly apologize for the recent experience you have had with the undelivered order and we were able to assist with your account to ensure you are completely satisfied. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️